A How to manage judicial issues ... and make paper disappear!

Number 23 / Summer 2005
Newsletter for Residential Management Systems
How to manage
judicial issues
Users corner ......... 2
with RMS ............. 3
Advice for
technophobes ....... 4
Lifeguard ... 4
Send questions or comments to:
Residential Management Systems
7701 Six Forks Road, Suite 120
Raleigh, NC 27615
Phone: (919) 845-9004
Fax: (919) 845-9005
Email: [email protected]
Website: www.rms-inc.com
... and make paper disappear!
nnouncing a completely pure
internet judicial affairs management tool assisting you with
your campus judicial issues.
Gathering, managing and
reporting judicial information on your
campus, just became a whole lot easier!
RMS has the solution for you, your staff
and your campus.
Completely web based judicial means
granting controlled access to other staff
easily and efficiently. Allow other areas
of the campus to file reports, follow up
on meetings, hear a conduct case directly through a web browser. Paper will
virtually disappear!
Completely customizable lists, types,
classifications, labels and more make
the Judicial Affairs Manager unique to
your site.
Talk to your peers and then talk to us!
For the very best call RMS!
Get parole from
paperwork with
A module
that manages all of the
judicial processes on
campus from incident
to outcome.
Users Corner
Hello everyone,
ELCOME TO summer, like most of you, we are deep into allocating
students for the fall term.
Your executive committee is hard at work in develop a new user’s
group web site. J.D. is currently on his honeymoon (Congratulations J.D.) and will resume work on the site when he returns. Also you can
look forward to receiving the business survey shortly. Finally, we are starting
to plan next year’s conference, so start thinking about suggestions for possible
Reminder: Do not forget to check the RMS Web site for manual updates and
“Phil’s” Room Assignment/Management Cliff Notes.
The following tip works with either MS Word or Excel (2003) for an oracle installation. Setup an ODBC connection to the Oracle database. This will
require the installation of the Oracle client on the workstation. Create a connection called RMSREPORTS, which should be similar to the ODBC connection
setup on your server. Next, your MS Office needs to have MS Query installed.
For Word, You can do a mailmerge document and used an MS Query data
source. If you get stuck send a e-mail to th e user’s group listserve. (Time Saver
Tip: Do the hard work of your query in a view on the Oracle side then reference
the view in MS Query data source). For MSSQL sites, you should be able to do
a similar procedure.
In closing, remember that we are here for you, so do not hesitate to contact
any of us!
Strobel Hogan
J.D. Wallace
University of Arkansas
Trevor Joubert
University of Capetown
[email protected]
[email protected]
[email protected]
[email protected]
Add your school to our growing client list
Abilene Christian University
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Butler University
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Educational Housing Services
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State Univ.
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Chapel Hill
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University of Maine, Farmington
University of Maine, Ft. Kent
University of Maine, Machias
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University of North Florida
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University of Texas, Tyler
University of the Free State
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University of Toronto, Mississauga
University of Toronto, Scarborough
University of Waikato, Hamilton NZ
University of Waterloo
University of West Florida
University of Wisconsin, Green Bay
University of Wyoming
Utah State University
Wake Forest University
Wichita State University
Winthrop University
Wright State University
Xavier University
Do yo
If th
your s
the fu
sion o
a web
• Ch
• Ch
to a
• Cre
• Up
• Sea
• Vie
• Up
ware a
Anywhere you
want it!
RMS Walkabout puts most
RMS functions on most handhelds
O YOUR STUDENTS often complain about your lengthy check
out process? Do your staff experience long lines during check in
and out of students or conference delegates? Would you like to
track and manage damages and inventory at the students’ room?
Do you often print roster reports for RA’s and RD’s only to have to print it
again the next day due to changes? Would you like to greet a conference
group in the parking lot to complete their registration process?
If these scenarios are near and dear to your heart, RMS has the
solution for you! RMS Walkabout is the latest in module
releases from RMS that allows you to interact with core
components of RMS in real time and through a wireless
RMS Walkabout has been designed with you in
mind and to eliminate the headaches of
your staff and students. We have taken all
the functionality you need at the students’
room and incorporated it into a ‘lite’ version of RMS.
Using almost any handheld device with
a web browser and wireless connection your
network, you can perform the following
• Check in and out of students and conferWe have taken all
ence guests
• Charges and credits (ie: damage billing)
of the functionality
to a student or delegates’ room account
• Create work orders and define mainteyou need at the
nance issues from anywhere
• Update inventory and the status of the
studentsʼ room and
items in the room
• Search for information on students or
incorporated into a
• View rosters and other reports as
ʻliteʼ version of RMS.
• Update housekeeping information with
regard to what rooms need servicing and
when these task have been completed
RMS Housing and Conference software provide an extended and
enhanced solution to you and your customers!
Look for additional functionality as we integrate with our partner software applications. Meal plan changes, lock encoding, parking management and maintenance system updates will soon be possible.
Reader lost in Acronym Land
HIS PAGE is dedicated
to you, our readers. If
there are issues you
would like to see discussed in
this newsletter, please write
to us at RMS at [email protected]
Dear RMS,
I hear so many acronyms
from RMS Support, occasionally I get confused. What
does WPP, SWSA and MTV
~ Lost in Acronym Land
Dear Lost in Acronym Land,
Sometimes we get so used
to these terms in our office,
that we occasionally forget
that some of our users don’t
know what they actually
mean. We’ll try to do better!
For the record:
WPP means Weekly Production Patch. For RMS
they are fixes and new functionality, generally sent out
(installed) due to a request
from the client, or we identify a site as needing it due
to an issue that has come up.
receive a tracking number.
The tracking number then
allows you to follow up on
the status of the request and
ensure that it is resolved to
your satisfaction.
A couple of notes about
RMS Support:
• 1) The RMS support staff
are very good at what
they do, however, they
are not mind readers.
If you find something
that is bothering you,
submit it through HelpStar. Don’t let an issue
simmer, please submit it
via HelpStar so we can
review and respond to
the issue.
• 2) There are times of the
year that are busier than
others. The Summer time
frame is extremely busy
for all clients as they run
assignments and letters.
That means it is also
extremely busy for us,
taking in anywhere from
20-30+ calls per day. As
you are well aware, sup-
porting our clients is not
like desktop support. The
issues are not resolved
by reciting lines from a
manual. The issues are
complex and involve
business practices that
always must be considered and in doing
so, adds to the time to
resolve an issue. Please be
patient, we do our best to
get back to you in a reasonable amount of time
and attempt to resolve
your issues as quickly as
possible. A few pieces of
information that would
be helpful for the support
team would be to include
the exact error message,
the errordump file (if one
is created), the steps to
reproduce and also the
absolute latest date that
you need to run that particular process.
If you feel that the
assigned support member
is not keeping you updated
in a timely manner, please
feel free to send a note to
the Technical Support Manager (Derrek Jennings) at
[email protected] for
So get on the web and
submit those HelpStar
issues! http://www.rms-inc.
com/ and click on the ‘Support’ tab at the top.
music, and travelling. I help
teach the four year-old Sunday school class and work in
the nursery in the evenings at
my church. The young ladies I
work with have named me the
“Baby Whisperer” which is a
reference to a movie I have
not seen called “The Horse
Whisperer”, but if you have
you’ll probably get it.
I have enjoyed this first year
working with all of you, and
even getting to meet some of
you at the user’s conference.
I can’t really express how
delightful it was to put faces
to names, and I hope that as
another year goes by that I will
have opportunity to meet and
get to know more of you.
http://www.patchmanagement.org offers some good
information on the topic.
SWSA means Student Web
Self Assign and is commonly
used to describe our new version of the student web. The
big enhancement of the newly designed student web is
the ability for clients to allow
students to self assign rooms.
The whole student web module has been overhauled and
we invite you to take a look
at it anytime you wish.
MTV....well we think you
may have this confused
with Music Television. Sorry.
Dear RMS,
What is HelpStar and
why should I use it?
~ New User
Dear New User,
HelpStar is the software
our Support Desk uses to
manage all of the requests
coming from RMS Users, like
yourself. It is a web-based
tool which allows you to
file the request online and
Player profiles
One of a series on RMS staff
Luke Dary
Technical Support Specialist
owdy! I write to you
all after a year here
at RMS on the support team, and for
those who have not
yet met or worked with me I
want to tell you that anything
you may have heard about
me is blatantly false...unless it
is good, and then it is true. I
came here from working with
the Resnet at Oregon State
University in Corvallis, Oregon (Go Beavs!). I have a B.S.
degree in Business Administration with a minor in Athletic Administration. Some of
my previous work experience
includes lifeguarding, youth
pastor, and computer specialist for an environmental
monitoring project near my
Other than spending my
time supporting all of you fine
folk I also enjoy swimming, disc
golf, going to movies, making