ManitobaFOCUS Third Quarter 2010 Entrepreneurial Spirit • Community Values Getting to PLAN How to discover the best business model for any venture B PM#40787580 Legal ease. Confidence, clarity, and certainty. Every legal situation improves when you know exactly where you stand and have a clear path forward. Decisive. Direct. That’s Fillmore Riley. At Fillmore Riley, we’ll cut through the legalese and tell you where you stand and how to proceed. We simplify the legal process for you, assist you through your challenge as quickly as possible, and ensure that you receive strong value for your investment, every time. Talk to us today about your legal challenge. Call (204) 956 2970 or visit us at www.fillmoreriley.com FILLMORE RILEY LLP BARRISTERS, SOLICITORS AND TRADE-MARK AGENTS THE MCC’s VISION: • Policy development that brings together businesses of all sizes, from all sectors, and communities across Manitoba. • Non-partisan public debates of integrity, that criticize government where necessary, praise government where warranted, and disdain personal attacks and exaggeration. • A Business community that demonstrates high ethical standards in all it does. •B usinesses dedicated to the vitality of their communities, the prosperity of their employees and the sustainability of the environment. • A province that understands the nature and value of entrepreneurship and promotes the competitive enterprise system. • A provincial government with sound, long-term economic strategies that are focused without ignoring opportunity, flexibility and diversity. •G overnment policies and spending that are efficient and effective, delivering the programs that Manitobans need and helping the disadvantaged. • A Manitoba that promotes the progress of all its citizens toward individual freedom, dignity and prosperity, and opposes any form of negative discrimination or needless control. Contents 4 M anitoba Matters News and Notes Relating to our Province and its Business Community 6 The MCC: Making a Difference 10 Prototype Manitoba 12 T hree Areas Businesses Often Overlook And the Manitoba companies that help keep them in line By Kelly Parker OFFICERS Chair Mr. Wayne McWhirter Immediate Past Chair Mr. Dennis Brownlee Vice-Chair Mr. Frank Sottana Vice-Chair Mr. Ken Jones Vice-Chair Ms. Carol A. Paradine Treasurer [April-August] Mr. Ken Thomas Treasurer [From August] Mr. Darren Barfus Corporate Secretary Mr. Jim Forestell Dauphin & District Chamber Of Commerce Mr. Brian Chita Morden & District Chamber Of Commerce Mr. Ross Ariss Portage & District Chamber Of Commerce Mr. Daniel Bolton Thompson Chamber Of Commerce Mr. Keith MacDonald Winkler & District Chamber Of Commerce Ms. Judith Sawatzky Winnipeg Chamber of Commerce Ms. B.J. Reid REGIONAL VICE-CHAIRS (ALPHABETICALLY BY REGION) DIRECTORS AT LARGE (ALPHABETICALLY) Interlake Region Mr. Lorne Floyd Mr. Tom Frohlinger Ms Lesley Hamilton Pembina Valley Region Ms. Judith Sawatzky Mr. Richard Jaques Western Region Mr. Stuart Olmstead Ms. Michelle Painchaud Brandon Chamber Of Commerce Mr. PJ Crane Chambre de Commerce de Saint Boniface Mr. Guy Noël 18 Five Questions an Employer Should Ask before Hiring a Foreign Worker By Sofia Mirza, Fillmore Riley LLP 20 The Idea Board 22 S elf-Employed and Secure By James Pollard, Penncorp Life Insurance Company 26 P ostcards from the Business Edge - Axiom Freight Management Inc. and StrategyMakers Consulting Mr. Gurpreet Brar Parkland Region Mr. Ron Clement Assiniboia Chamber Of Commerce Mr. Gerry Glatz How to discover the best business model for any venture Flin Flon & District Chamber Of Commerce Mr. Doug O’Brien Legal Counsel Ms. Tracey L. Epp CHAMBER REPRESENTATIVES (ALPHABETICALLY BY CHAMBER) 16 G etting to Plan B Mr. Wadood Ibrahim 30 Advertisers Index Ms. Jamie Alyce Jurczak Treasurer [April-August] Mr. Ken Thomas REPRESENTATIVES OF THE PAST CHAIRMAN (ALPHABETICALLY) Mr. Brian Kelly Mr. David Newman Mrs. Julie Turenne-Maynard Mr. Ken Wilk Capital Region Mr. Jack Wilson Publisher Robert Thompson Senior Vice-President Robert Thompson Editor Ali Mintenko Branch Manager Nancie Privé Sales Manager Joe Strazzullo Published by: Sales Executives Nolan Ackman, Kari Morgan, John Pashko, Marlene Moshenko Production Team Leader Adrienne N. Wilson Senior Graphic Design Specialist James T. Mitchell President Kevin Brown 5255 Yonge Street, Suite 1000 Toronto, Ontario M2N 6P4 Toll Free: (866) 216-0860 ext. 229 [email protected] 531 Marion Street Winnipeg, MB Canada R2J 0J9 Toll Free: (866) 201-3096 Fax: (204) 480-4420 www.mediaedgepublishing.com All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the association. Publication Mail Agreement #40787580 Manitoba Focus is published quarterly by MediaEdge Publishing for the Manitoba Chambers of Commerce. The views and opinions expressed in this magazine are not necessarily those of the Manitoba Chambers of Commerce, or MediaEdge Publishing. Please Return Undeliverable Copies To: Manitoba Chambers of Commerce 227 Portage Ave., Winnipeg, MB R3B 2A6 Phone: (204) 948-0100 Fax: (204) 948-0110 Third Quarter 2010 Manitoba FOCUS • 3 Manitoba Matters News and notes relating to our province and its business community For more details on these stories and other Manitoba News, go to www.mbchamber.mb.ca Manitoba GrEEEn Trucking Program Re-Launched P articipants are required to invest a minimum of $2,000 in technologies to be eligible for rebates. These rebates range from 15 per cent up to 25 per cent (maximum $2,500 per unit) of the company’s capital investment. Deloitte Wins Four Oracle Partner Network North America Titan 2010 Partner Awards T his is the fifth consecutive year that Oracle has honored Deloitte with multiple Titan awards as a systems integrator (SI). Deloitte received the awards for the following categories: Consumer Industry Solution, Global SI Applications Momentum, Manufacturing and Distribution Solution and Oracle Red Stack Solution. International Executive Search Firm to Bring World to City: People First Founder Helps Seal Alliance with Boyden World Corp. B oyden Global Executive Search, a world-class professional search firm with 80 offices in 43 countries, will open an office in Winnipeg as part of an integrated strategic alliance with Winnipeg’s People First HR Services. As one of the best-connected firms of its kind in the world, Boyden Global Executive Search will recruit professional candidates from its worldwide network for businesses in Manitoba, Saskatchewan and northwestern Ontario. Premiers of Nunavut and Manitoba Meet on Joint Priorities T he meeting provided the occasion to streamline the existing MOUs by consolidating them into a single Memorandum of Understanding with one Nunavut-Manitoba steering committee, co-chaired by representatives of both Governments. This master agreement will allow for a more focused approach with practical outcomes. Manitoba Increases Animal Protection Through Animal Care Amendment Act: Struthers “M anitoba is considered a leader on animal welfare in Canada with laws and legal requirements based on high standards of animal care,” said Struthers. “Today our standards are moving even higher as we secure further animal welfare policies into law to ensure the well-being of animals in our province.” 4 • Manitoba FOCUS Third Quarter 2010 TD Waterhouse Discount Brokerage Announces Canada’s First Major BankBacked Online Global Trading Service “T his powerful new platform will provide Canadians with the speed and control they need to continue to diversify their investments and maximize their returns in today’s global markets,” says John See, President, TD Waterhouse Discount Brokerage. “Through our Global Trading platform, Canadian investors are now able to act on these investment opportunities online.” Governments of Canada and Manitoba Support Research Centre to Spur Technology Use by Livestock Producers T he Governments of Canada and Manitoba are investing $999,500 in a new research facility to support the province’s livestock producers in addressing production efficiency and environmental challenges. Cargill Honoured With Prestigious Food Science Award “C argill has been recognised for its food safety leadership, its collaboration and commitment to improving access to food and to ensuring food safety through education,” stated Geoffrey Campbell-Platt, International Union of Food Science and Technology President. Governments of Canada and Manitoba Take Action to Help Newcomers Succeed T o start, the pilot initiative will provide Manitoba nominees in China and the Philippines with pre-arrival settlement orientation and labour-market preparation services. These services will include the development of a career plan based on Manitoba-specific labourmarket information and guidance on qualifications recognition procedures. It will then be adapted for provincial nominees destined to other provincial jurisdictions as well as for Manitoba nominees in other parts of the world. University of Manitoba Physicists Win the Prestigious Manning Innovation Award P hysics professors Kenneth Standing and Werner Ens have won the Manning Innovation Award because they advanced a tool many biological researchers rely upon to study diseases such as SARS. Governments of Canada and Manitoba Complete First Knowledge Infrastructure Project in Canada C anadian Mennonite University students now have a new 1,200-square-foot teaching laboratory, a preparatory lab and improved storage facilities. The specialized space will allow the institution to grow its course offerings and teach advanced-level science courses with lab components in biochemistry, organic chemistry, physics, genetics, cell biology and microbiology. Viterra Expands International Marketing Network to Italy M auro Ambrosio will manage relationships with key customers on behalf of Viterra. He will work with Viterra’s International Grain Group as they extend the company’s value chain and create deeper connections between orgination points in North America, Australia and New Zealand and leading food manufacturers and consumers in more than 50 countries worldwide. Two New Value Chains Focus On Organic Sunflowers and Manitoba Lamb Fahr Group Launches New Website T his new layout is very different and embraces a number of modern web design and usability features. Visitors to the site are welcomed with fresh, positive visuals and information that, at a glance, allow them to intuitively understand the services Fahr Group provides. V alue Chain Manitoba is a collaboration initiated by the Manitoba Rural Adaptation Council (MRAC), with funding from Agriculture and Agri-Food Canada, in partnership with Manitoba Agriculture, Food and Rural Initiatives (MAFRI). VCMI encourages and assists Manitoba’s agri-food industry to become more competitive through value chain development. Third Quarter 2010 Manitoba FOCUS • 5 THE MCC: MAKING A DIFFERENCE In October Manitoba Chambers Announced Finalists for the 2010 Manitoba Business Awards Outstanding Large Business BDO Chartered Accountants & Advisors Granny’s Poultry Cooperative Manitoba Blue Cross Outstanding Medium Business Payworks Westman Communications Outstanding Small Business Hilderman Thomas Frank Cram Productions Rivard Tiber River Naturals Outstanding Long Term Business – Rural George F. Loewen Enterprises - CT Loewen Building Centre Leech Printing Ltd. Zeke’s Jewellers Ltd. Outstanding Long Term Business – Winnipeg GNR Camping World MacMor Industries Welders Supplies Lieutenant Governor’s Awards Outstanding Contribution to the Community by a Business Peak of the Market RBC Royal Bank Vickar Auto Group Outstanding Contribution to the Community by an Individual Art Mauro, O.C., O.M., Q.C. 6 • Manitoba FOCUS Third Quarter 2010 Premier Selinger Presents Manitoba Literacy Award A wide range of private and public sector leaders attended what has come to be known as one of the most inspirational of the Manitoba Chambers of Commerce’s annual events, the presentation of Manitoba’s Council of the Federation Literacy Award by Manitoba’s Premier. Premier Selinger was honoured to present the 2010 edition of the award to Angela Keno. Coverage includes videos of: •Greetings from event sponsor, Literacy Partners of Manitoba • Remarks by Premier Selinger • Acceptance Speech by Angela Keno Thanks to Literacy Partners of Manitoba for making this event possible and congratulations to Angela Keno. Find out more at www.mbchamber.mb.ca Historic Chamber Partnership Hosts National Chief The Manitoba Chambers of Commerce and Aboriginal Chamber of Commerce were proud to jointly host an event featuring National Chief Shawn A-inchut Atleo. National Chief Shawn A-in-chut Atleo is a Hereditary Chief from the Ahousaht Andrew Clarke, Chair of the ACC, (l); First Nation. In July 2009, A-in-chut was National Chief Shawn Atleo, (c); and Wayne McWhirter, Chair of the MCC elected to a three-year mandate as National Chief to the Assembly of First Nations. It was the first time the two chambers came together to host an event and it seemed as if the 350-plus leaders from the business community, aboriginal community and public sector could tell it was a special occasion. National Chief Shawn A-in-chut Atleo did not fail the moment, giving a passionate and engaging speech that interwove his personal history, the history of the aboriginal peoples and a vision for the future. Videos of the speech are now available, including: • Preliminary Remarks • Economic Development and Education • Energy and Closing Remarks Bonus coverage features greetings from Andrew Clarke, Chair of the Aboriginal Chamber of Commerce. See www.mbchamber.mb.ca for more. Granny’s Talking Turkey on Added Value Great Taste, Healthy Living A local farmer owned cooperative Look for Granny’s Omega-3 products at your local grocer and get coupons at www.grannys.ca These products are approved by the Heart & Stroke Foundation. Omega-3 Stuffed Turkey Breast Omega-3 Fed Young Turkey Omega-3 Breaded Turkey Breast Strips Omega-3 Breaded Turkey Breast Strips with Fibre Third Quarter 2010 Manitoba FOCUS • 7 Manitoba Chambers Announces Twitter Page “The Manitoba Chambers of Commerce has led the way in using the Internet for the benefit of our members and I am pleased to announce that we are now utilizing Twitter as another platform to promote our members and get them the information they need,” explained Dan Overall, Director of Policy and Communications, Manitoba Chambers of Commerce. How the MCC Twitter page helps raises our members’ profile: •All posts on the main MCC website - all the news, profiles and ‘think pieces’ we post about our members - automatically go to the MCC Twitter and Facebook pages; •The MCC Twitter page follows direct corporate members of the MCC – displaying their logos and links to their page (we are going through the list of our members to see if they have a Twitter page, but if we aren’t following you yet feel free to email [email protected] and let us know if you have a page). How Twitter Can Particularly Benefit Small/Busy Members: Have you ever had some news - a new site, a new move, a new client, an award, a community initiative - and you didn’t have the time or patience to draft a full news release about it? Create a Twitter page (it’s easy!), let us know so we can follow you, and describe the news item in one line. Then the MCC will retweet it – which means it is posted on the MCC Twitter page and goes out to its 260 and growing list of followers! Here’s a sampling of some of the members news the MCC has retweeted: •modernearth Congratulations to our client - CABP - on the launch of their new website. http://cabplan.org/ •JohnathanFahr Fahr Group is Sponsoring the East St. Paul Summer Soccer Classic http://members.shaw.ca/espsummersoccerclassic/Schedules.htm • w innipegfdn Most of the projects in the Foundation’s Green Spaces Strategy are underway. Check out our commitment to downtown Wpg: http://ow.ly/2oHhe •Acrodex Acrodex is a finalist for CDN’s 2010 Channel Elite Awards for Best Enterprise Solution. Winners announced in Sep! http://bit.ly/baIRlE Find the page at http://twitter.com/mbchambersofcom. Issue Watch: The MCC is using its Virtual Network to track ‘hot button’ issues that could affect your business. Now in one spot, you can access and share information, news, media coverage and thoughts on these important issues. To Find a Discussion: simply go to the MCC Virtual Network (http://manitobachambers. ning.com/), click on the “Forum” header and then go to “Business Virtual Networking.” To Follow a Discussion: You will receive updates automatically by email once you reply to a post, or you can simply subscribe to get updates by clicking the “Follow” button at the bottom of the page, or you can just check out the site from time to time. Some of the issues we have targeted to date: •HST •New West Partnership Agreement •National Single Securities Regulator – Yes, No, Partly? •CentrePort 8 • Manitoba FOCUS Third Quarter 2010 Labour and Immigration Minister Jennifer Howard More Editions of Meet the Ministers: Learn how an M&M dispenser helps the Minister of Labour and Immigration keep a work/life balance; the role Pierre Trudeau played in getting the Minister of Agriculture, Food and Rural Initiatives into politics; and how a duck helps the Minister of Health with office management. The Meet the Minister’s video series is dedicated to helping Manitobans find out a bit more about their political leaders. The Ministers answer: •What was the biggest surprise when you took over your department? •What is the biggest challenge in relation to your department? •What is the biggest opportunity in relation to your department? • What inspired you to get into politics? •What is your favourite office knick knack and why? Learn more at www.mbchamber.mb.ca Redefined the finest executive class suites in Winnipeg Daily and extended stay accommodations Leather furniture, granite countertops, 32” flat screen HDTV Free wireless high speed internet Well appointed kitchens with new appliances www.placelouisriel.com Agriculture, Food and Rural Initiatives Minister Stan Struthers 190 Smith Street, Downtown Winnipeg, MB, Canada TF: 1.800.665.0569 PLA 11366-MB Focus Ad-FIN.indd 1 9/22/09• 3:25:06 Third Quarter 2010 Manitoba FOCUS 9 PM Prototype Manitoba M Richardson Centre for Functional Foods and Nutraceuticals, Smartpark, University of Manitoba. Contact: 204-298-5483; Email: [email protected] cc.umanitoba.ca; Website: http://www. rcffn.ca/home The Centre is dedicated to the discussion, discovery and development of functional foods and nutraceuticals, with a focus on the crops of the Canadian Prairies. Two of it’s main goals include: lead discussion, discovery and development of new products, analytical techniques and technology innovation; promote and support the development of an economically viable industry in Manitoba and western Canada. Who ensures you pay only your fair share of property and business tax? The answer is the people of Altus Group. altusgroup.com For more information on the Property Tax Services we offer throughout Manitoba, contact: Doug Betker, AAM Managing Director, Altus Group 204.272.2604 [email protected] anitoba has a wide range of facilities that can help entrepreneurs develop their ideas. Unfortunately, many budding business-types and innovators don’t know these facilities exist. Prototype Manitoba is the Manitoba Chambers’ effort to cure that. Each issue of the Focus will spotlight some of these incredible resources. You can find the full list of facilities we have covered, along with links, on the MCC Virtual network at http://manitobachambers.ning.com/forum/topics/prototype-manitoba. The University of Manitoba’s NanoSystems Fabrication Laboratory (NSFL) Website: http://www.ece.umanitoba.ca/ research/nsfl/NSFL_site/NSFL_Home. html Contact: Cyrus Shafai, Director NSFL, 204-474–6302 Email: [email protected] ee.umanitoba.ca According to principal researcher Cyrus Shafai, one can think of the NanoSystems Lab as a full-service “machine shop” for custom made micro-devices with features ranging from tens of nanometers to several microns in size (about one hundredth the width of a single strand of human hair). Rapid Prototyping Laboratory, University of Manitoba, Faculty of Engineering Contact: Paul Krueger, 204-474-8823. Email: cc.umanitoba.ca technician, [email protected] For more information: http://umanitoba. ca/faculties/engineering/departments/ mechanical/pdf/U_OF_M_RAPID_ PROTOTYPING_SERVICE_SI10_2.pdf The University of Manitoba (U of M) has a 3D Systems SLA 3500 solid imaging system, also referred to as a Stereolithography Apparatus (SLA). Essentially, it’s 10 • Manitoba FOCUS Third Quarter 2010 a 3-D printer. The lab can also reverse engineer. The SLA offers industry the following: • Multi-Purpose Models or Prototypes • Form/Fit/Function Testing • Master patterns For Secondary Processes • Fluid Flow Visualization (excellent optical clarity) • High Humidity Applications The CAD Lab, also in the Faculty of Engineering, offers similar services as the Rapid Prototyping Laboratory, but since it is a teaching facility it will do projects for a tenth of the price but on a slower timescale. Business growth starts with a conversation. To take your business to the next level, RBC® has dedicated teams of industry specialized account managers who have a deep understanding of what drives your market and business model. To start a conversation today, visit rbcroyalbank.com/commercial ® ™ TM Registered trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. Trademarks of Royal Bank of Canada. 30059 (02/2010) Third Quarter 2010 Manitoba FOCUS • 11 Sponsored Article Three Areas Businesses Often Overlook And the Manitoba companies that help keep them in line By Kelly Parker B y definition, entrepreneurs start or buy businesses in order to generate a profit. That quest, of course, involves offering a product or service that fills some need in the marketplace, and maximizing the profit margin on that widget while at the same time keeping costs as low as possible. Business 101, to be sure, but to a large extent, profitability will take care of itself if three key areas are properly addressed at the outset and on a continual basis, namely: taxes, finance and insurance. On these fronts, Manitoba businesses are lucky to have firms like FBC (fbc.ca) and MGI Financial (mgiwealth.com) working in the background on their behalf. Each of the two firms is decidedly local in their focus. FBC, for example, is a family-owned Canadian company whose Winnipeg office is its largest by far, due to the company’s focus on agriculture, transportation and construction – Manitoba’s three largest industries. The three local offices of MGI Financial, on the other 12 • Manitoba FOCUS Third Quarter 2010 “...there are so many things to consider when running a business, and that most often, the business owners are busy running the day-to-day affairs of their business, ‘so we’re the people operating behind the scenes, answering their questions and advising them.’” - Mary Ann Kokan-Nyhof CFP CSA, MGI Financial hand, are part of a national chain, but think of themselves as local in the sense that they were known as Rice Financial before being bought, integrated, and changing the name over the door. Beyond helping companies to properly set the financial table in the early stages, MGI offers services that run the gamut, from cash flow and budgeting, insurance funding While both MGI and FBC offer services for larger business, both are smaller businesses focused in the services they provide. What Business Tax Specialists make House Calls? “We focus on long-term tax strategies for our members, which are businesses that do about five million dollars per year or less, and we consider ourselves to be tax experts in this area of small businesses,” explains FBC sales manager Brent Lechner. “That expertise allows us to take a proactive approach in dealing with our members’ affairs. We typically contact them, for example, if there is an introduction of new tax legislation that might benefit them before they are even aware of it themselves.” MaryAnn Kokan-Nyhof CFP CSA, vice president of the Kilcona Branch for MGI Financial Inc. is proud of her company’s local focus in looking after the financial affairs of smaller companies right from the get-go, understanding that the financial side of the business is often not that business owner’s forte. “The goal of the business owner might be to open a business,” she explains, “selling birdseed, for example, because they know birds and birdseed really well – but they don’t know a lot about this other stuff and they don’t have time for it, so it’s crucial that they connect with a company that will give them all of that information and advice in the planning stages or in the early days of the business so that all of this gets set up properly.” Kokan-Nyhof adds that there are so many things to consider when running a business, and that most often, the business owners are busy running the day-to-day affairs of their business, “so we’re the people operating behind the scenes, answering their questions and advising them.” on buy-sell agreements, to working closely with accountants and lawyers to make sure that the legal and accounting aspects of their business is properly dealt with, and r Accountants r FBC FBC does your tax work at your place of business P P P P P P We get a better understanding of your business Uncover more ways to minimize tax and maximize credits All of your files and financial records are right there Nothing is missed so accuracy is assured Your confidentiality is preserved Convenient for you and frees up your time As Canada’s business tax specialists for 57 years, FBC gives you the best tax plans, tax returns, estate & retirement planning. We provide tax audit representation at no extra cost. Contact Brent Lechner toll free at 1-866-341-4098 or by email at [email protected] for a free, no obligation meeting to see how FBC can help you save tax dollars and make more profitable business decisions. Visit www.fbc.ca. #400, 3025 Portage Avenue, Winnipeg, MB R3K 2E2 Third Quarter 2010 Manitoba FOCUS • 13 that there is an effective succession plan in place. “And of course, we have talent right here in Winnipeg to do all of that,” emphasizes Kokan-Nyhof. that we are answering questions from clients that are totally unrelated to finance, but can help that business out in more esoteric ways.” One area of specialization for MGI is insurance – an area Kokan-Nyhof says is too often overlooked. “People are not, in our experience, as focused on what happens if they get sick or if they die,” she says, “because people don’t want to think about that. MGI, remember, is independent, objective and unbiased, so we have all insurance companies in Canada at our disposal to find the best product or solution for their situation here in Manitoba to make sure that they are covered in the event that they become ill, get injured or even die suddenly, and our job is to offer them solutions and ideas to be able to deal with those scenarios.” The services that FBC offers are mostly in the tax realm, but Lechner details that his firm too, does things a little differently – beyond, that is, the somewhat unique approach of offering its services on a membership basis. “We’ve determined that in order to properly plan for the future, a four-tiered approach is necessary, and we utilize that approach in planning for business – whether they be the mom and pops, or larger businesses,” he says. We take a year-round integrated approach to maximize our members’ tax savings – tax preparation is really only one tier – we also provide ongoing tax planning, on-site tax preparation right at the members’ place of business and year-round consultation and a service guarantee that includes audit protection.” Beyond those services, Kokan-Nyhof explains that MGI helps its clients in other, less tangible ways. “Because we’ve got such a good network of other businesses, we often put them together so that they can assist each other. If one client is looking for a particular product or service,” she says, “we will put them together with another of our clients who offers that product or service, so all of that referring that we do helps to build and strengthen this homegrown sense of community. We often find Lechner notes that the FBC philosophy is based on the notion that tax planning is something that should be done at the beginning of your tax year this year, and it has to be monitored against the state of affairs of your business throughout the year. Because the firm is in touch with its clients throughout the year, it’s confident that it always has a clear picture of the clients’ tax affairs, which is why it offers audit protection. In fact, Lechner says FBC is different from other tax service providers in that it will deal with Canada Revenue Agency on behalf of our members in any audit situation – at its own cost, and all the way up to tax court, if necessary. Lechner says that the FBC approach, “kind of rolls into a long-term plan.” Initially, he says, when a member comes on-board, FBC will look at their last 10 years of taxation information, which gives a really good idea of where they’ve been and where they need to go in the future. “We take that information into account as we look forward, ultimately, to the point in the future when the member is going to sell their business or pass it on to a family member,” he says, “and we want to put them into the best position to limit the tax implications of doing that.” Although their services differ, as companies like FBC and MGI work on behalf of their clients here in Manitoba, their method is ultimately focused on the individual. As Kokan-Nyhof puts it: “It’s the same as financial planning for individuals, but for businesses, it’s much more complex, and that’s partly because you are dealing with that individual’s needs within the business (context).” Congratulations to all of the 2010 Business Award Winners on Behalf of VICKAR AUTOMOTIVE GROUP Regent Avenue West NOW OPEN ALL MAKES REPAIRS In the Automall at Bishop Grandin w w w. v i c k a r. c o m 14 • Manitoba FOCUS Third Quarter 2010 SAFE Work is good for buSinESS. For more information visit safemanitoba.com or call 957-SAFE in Winnipeg or 1-866-929-SAFE outside Winnipeg I agree with the authors that the original business plan is undoubtedly flawed, and this holds true even for the subsequent revisions of the plan. This is because as entrepreneurs we know business plans become obsolete as soon as they are completed – the market has changed, our competitors have changed and even the consumers have changed. Getting to Plan B: Breaking through to a better business model Florence Leung, President and CEO, PeerFX The four main ideas in the book, analogs, antilogs, leaps of faith and dashboards, can be found in the real life business development world. When I first consummated the PeerFX idea, I looked towards analogs, and in our adjacent industry, there were peer-to-peer lending websites in both Europe and the United States. On the other hand, our antilogs were the banks, which often declared their love for small businesses, but just as often fail to deliver on their promises. The PeerFX idea required that I make many leaps of faith; since there was uncertainty with regards to the level of user acceptance we would get with a totally new idea to the industry in the North American market. I would think that the book focuses a bit too much on business plan writing and revision, even though it does encourage entrepreneurs to go out into the field and Do, Test, and Experiment. As you dive into building your own business, you will find that it is tough to find time to revise an entire business plan, correctly and effectively anyway, and I would agree that having a few key measures for your business, much like what the authors refer to as dashboarding, is a more efficient business monitor. Prepare yourself for the fact that to build a great business, you will continually reinvent your business. Great businesses are built by those that aspire to provide something entirely different AND necessary to the consumer market. You should look towards what others are doing for inspiration, and figure out what they are not providing at the moment. PayPal changed their business model at least three times before landing on online payments, and PeerFX changed their model three times as well before gaining significant customer traction. PeerFX is an online peer-to-peer currency exchange, changing exchanging by bringing people together to exchange with each other and cutting out unnecessary fees in the process. Additional information may be found at: www.peerfx.com. 16 • Manitoba FOCUS Third Quarter 2010 Seeing too many business plans that are all theory and no reality and too many businesses floundering instead of adapting Mullins and Komisar have set out a process for discovering the best business model for any venture. Don’t think your real-world focus can come from a handful of focus groups or surveys; they aren’t likely to uncover the answers you need. Nor should you think of this as contingency planning. “… put only one plan on the table and devote all your scarce resources and energy to rigorously stress-testing that plan, as quickly and inexpensively as you can, at its most critical points of vulnerability. If emerging evidence says to move on to Plan B, move on,” say the authors. The process involves four key building blocks: Don’t Reinvent the Wheel: Analogs Arguably the most fundamental building block. Once you have your idea, consider successful companies that are worth mimicking in some way and do what they did right. Be Different: Antilogs This is how you are going to set yourself apart. It involves examining companies and choosing how you are going to do things differently. Often this involves learning from the mistakes of others or pinpointing the markets they have ignored or missed. The most useful and revolutionary analogs and antilogs may come from industries other than your own. Ask the Right Questions: Leaps of Faith The questions you cannot answer from historical precedent lead to your leaps of faith – beliefs you hold about the answers to your questions despite having no real evidence that these beliefs are actually true. Rest assured, leaps of faith are unavoidable if you are truly doing something new. “To address your leaps of faith you must leap! That is to say, you must experiment. That may mean opening a smaller shop than you aspire to operate, just to see how customers respond. It may mean trying different prices for your newly developed gadget to see what price makes sales pop.” T Guide and Track Your Journey: Dashboards “The final step in the process is to adopt a structured, disciplined, and systematic way to guide your set of experiments, track the results as they arise, and provide insight and answers to questions that underlie your leaps of faith. You need metrics that will yield tangible, measurable evidence capable of telling you whether your leaps of faith are proven or refuted, and whether you are on the path to a strong business model, or a flop.” The key isn’t so much to be right or wrong (that creates paralysis); the key is to be learning. Sample dashboard: Relevant analogs & Relevant the numbers antilogs they give you Leaps of faith around which you will build your current dashboard Hypotheses that will prove or refute your leaps of faith he jargon in Getting to Plan B is a major turnoff. Try explaining your business by mentioning “analogs” and “antilogs” and watch the room clear out. That said; the concepts are bang on. The inspiration for 360 Replays came from an anilog. My son was watching the Matrix movie with a friend and they thought the effect of holding an object in Larry Brown, President, time and then spinning the view around 360 Replays from all sides was really cool. They were both sports fans and thought it would be really something to apply the concept to that area. We did scope out antilogs. One company was doing something similar to what we wanted but they relied heavily on hardware. They had a hyped debut at a Super Bowl and it didn’t work that well. We learned two things: focus on software rather than hardware and don’t build hype until you can deliver. We really had two leaps of faith: a) Could we produce what we wanted in a way that worked and was affordable and b) Was there really a market for it? Here again the book is right - you need to do staged experiments to make sure you are on the right track without betting the farm. “In the early stage many of the questions are fundamental. They are about whether your idea will work technologically and whether it holds any value in the marketplace. As you grow and evolve, your questions become foundations for how you refine your plan for greater success. They help you focus on the right pricing and payment strategy, the right distribution channel, the right financial model, the right partners.” The three things that matter most: 1.The quality of the questions you ask to identify your leaps of faith •Which questions about your company make you feel uneasy and keep you up at night? •What would you like to know that you don’t? •What assumptions have you made that might be wrong? •What information would lead you to a different conclusion than the one you are operating under? 2.What you do with the data 3.The speed at which you get on with your next steps Note: This is just the tip of the iceberg. “Getting to Plan B” provides a wealth of ‘real world’ examples and extensive tips on developing the revenue, gross margin, operating, working capital and investment models that are also key to your success. To learn more go to www.getting-to-plan-b.com. We moved from four cameras up to 16, and then on to 40 to be sure the system worked and was manageable no matter how many cameras were used. Next, we sought “customer” input by doing free demos and going to conventions and trade shows. The feedback was crucial. Some couldn’t believe our success given the limited resources and small team we had. We were told larger companies hadn’t been successful because they mandated timelines and when they weren’t met, moved away from the project. Timelines and dashboards are good but make sure you aren’t throwing the baby out with the bathwater if you don’t meet a target. Although the feedback was great I must admit we were caught offguard by the advent of hi-definition. Hi-Def didn’t appear on the radar when we started 360 Replays and we were surprised at how fast it took over the industry and became mandatory. We are now at the stage of looking for investments to help make the shift to Hi-Def and perfecting our pitching techniques. Let me tell you, investors are a whole other type of customer. Know your numbers backwards and forwards, be up-front on everything, and have that elevator pitch ready because investors lose interest quickly. My holy grail is an investor that cares as much about the idea as making a buck. The key insight of Getting to Plan B is to constantly test your idea against the real world. Even then, be ready for curve balls. Often the biggest asset you can have is a willingness to persevere. 360 Replays system is a new technology providing enthusiasts with never before seen , 360 degree coverage of the action, which is accomplished by surrounding the action perimeter with motion cameras. Third Quarter 2010 Manitoba FOCUS • 17 Sponsored Article Five Questions an Employer Should Ask before Hiring a Foreign Worker By Sofia Mirza, Fillmore Riley LLP A s an immigration lawyer, I can’t tell you how many times I’ve heard new clients say, “I wish I had known that before.” Or “If I had just consulted you before I filed the application, this mess could have been avoided.” Some examples of complications that may occur when a step is missed in the work authorization process include lengthy delays in the hiring process, officer’s rejecting applications and interruptions in the work term of a valuable foreign national employee. Many of these situations may have been avoided if the right issues had been considered first and the proper steps have been taken in the process at the right time. Correcting mistakes after they happen and retaining a lawyer at that time to assist is often significantly more costly than retaining one before the process starts and getting it right the first time. Here are five questions to ask which may help you to avoid some of the more common errors: 1.Does the position and candidate fit within a legal exemption that could simplify and speed up the process of hiring the foreign worker? Generally, before an employer may hire a foreign national, the employer must first prove they tried to hire a Canadian citizen or 18 • Manitoba FOCUS Third Quarter 2010 Canadian Permanent Resident (landed immigrant). However, in certain cases, this step may not be necessary. The general “proof” must be demonstrated in accordance with specific advertising and other requirements and varies depending on the position in question. For instance, the requirements for hiring a foreign national for higher skilled work are different than what is required for lesser skilled work. The nature of the position also affects what other supporting documentation may be required for certain application processes. Some work permit categories are exempt from the aforementioned proof step. Knowing that an exemption exists can save the employer time and money as certain steps in the general process may be avoided completely. 2.Does the candidate have a criminal record? If the foreign national candidate has a criminal record, it may have an impact on his or her ability to obtain Canadian work authorization. The type of criminal charge(s), what conviction was entered, when the conviction was entered and when the sentence was completed are all relevant factors in the analysis of assessing whether the inadmissibility may be overcome. In some cases, and depending on the seriousness of the crime(s), the inadmissibility may be overcome in a timely fashion; in others, an officer may choose not to permit entry to Canada. When it comes to criminal records, you don’t want any surprises. So being aware of a candidate’s criminal record is important because in certain cases steps can be taken to resolve the criminal inadmissibility, at least temporarily, for the duration of the work authorization. 3.Does your proposed candidate require a medical exam? Depending on the duration of the work term, citizens of some countries may have to undergo an immigration medical exam as part of the work authorization process. Only designated medical practitioners authorized by Citizenship and Immigration Canada may perform such immigration medical exams. If your candidate requires a medical exam, this may increase work authorization processing times by a few weeks while the medical results are processed. 4.Where is the candidate eligible to apply for their proposed work authorization? Citizens of some countries, such as the United States, do not require a visa before they apply to enter Canada. When it comes to applying for work authorizations, this can speed up the total processing time significantly as certain work authorizations may then be adjudicated at specific ports of entry to Canada instead of applying outside of Canada first. Citizens of some other countries must have their work permit applications adjudicated outside of Canada first. If the candidate is resident in a country that is not their country of citizenship, other filing location options may also be available. Of course, all supporting documents required must be in order and the candidate must still meet all requirements under the Immigration and Refugee Protection Act of Canada and amendments thereto. ansport Ltd 5.Have you considered the long-term picture for your proposed foreign worker? Let’s assume your foreign worker has successfully obtained Canadian work authorization and settles in nicely only to learn a few months into the job another work permit is required. Knowing in advance what steps are required and how long they take is critical to avoiding costly and unexpected interruptions in employment. You also need to be aware in advance that some work permits may be renewed and others may not. This knowledge will help you plan for the long term, giving you time to consider what options are available to you and your employee. Knowing the factors to consider before hiring a foreign worker helps to avoid costly Boutique? errors in the process and will help move the process forward in the most cost-effective and efficient way possible. Doing your homework ahead of time, and asking the right questions so you can determine what options are available, will make the process easier on both you and your employee. Sofia Mirza practises immigration law at Fillmore Riley LLP. You can reach her at [email protected] or (204) 957-8335. Or Mass Market? Decisions matter. Like when you decide to move from one-of-a-kind designs to having designs on global success. As you expand into new and uncharted markets, will your creativity be compromised? Or will it be unleashed? Making decisions like these is how you’ll determine the future of your business, which is why you should turn to Canada’s leading business designation. With unequalled education and training, Chartered Accountants can help you make every decision a better one. Decisions matter. Dallas Transport Ltd Call 1-800-665-0473 or 1-204-239-5979 Coast-to-Coast Hauling in Canada & U.S.A. Third Quarter 2010 Manitoba FOCUS • 19 The Idea Board The Invincible Apple: 10 Lessons from the Coolest Company Anywhere by Farhad Manjoo** • Go into your cave (se t your own agenda and tune out the ‘experts’) • It’s okay to be king (top-down leadership can work) • Transcend orthodoxy • Just say no (the pow er of focus) • Serve your customer, no, really • Everything is marketin g • Kill the past • Turn feedback into ins piration • Don’t invent, reinvent • Play by your own clo ck We offer high quality service with an innovative and unique combination of skills. Our knowledge and expertise in the land development process will assist in your project and benefit you in your goals. Land Development Real Estate Services Business Ventures 204.272.2262 www.fahrgroup.ca 20 • Manitoba FOCUS Third Quarter 2010 How to Make SurTeimYe-ouWr asters Meetings Aren’ttional* by Robert Half Interna •Question habit •Keep it focused •Select location wisely •Limit participants •Streamline the presentation Employees Deserve Help, But in the End Must Do Job by Barbara Bowes, President of Legacy Bowes Group* Strategies when employ es experience a major psychological or emotionally traumatic event in the workplace: •Move the employees to a separate and private location and ensure each person has a buddy with whom to talk things over. •Allow each individual to express themselves in their own way. •Share your reactions with them and listen attentively and acknowledge their reactions. •If possible, arrange for a counsellor to attend your workplace and invite employees to speak confidentially with this individual. Safe Work for an Aging Workforce Are you in a workplace with less than 50 employees and have potential ergonomic issues affecting older workers? Contact Andrew Dolhy, Ergonomist for information on a free ergonomic service Ph: (204) 299-9132 Email: [email protected] For more information: www.dolhyergonomics.com Manitoba Chambers of Commerce tracks a wide range of publications in pursuit of the best ideas and strategies Thedesigned to help entrepreneurs. Here are highlights from some items that recently caught our attention: ep Making e K s r e d a e L s e k Mista haffer*** by Robert H. Sc oper expectations • Failing to set pr of overall goals from the pursuit s te ina rd bo su ing • Excus lowing experts to and consultants (al s rt pe ex ff sta th tcomes) • Colluding wi responsible for ou ing be t ou th wi ns offer solutio dless preparation prepare, prepare (en e, ar ep pr s te cia so • Waiting while as of progress) ion us ill e th gives Ten Issues that Matter • Sp by KPMG* eed sourcing • International financial reporting standards as an opportunity • Smarter logistic • Is reverse innovation the way forward? • Filthy business (busines s getting a bad rep) • Software management • Changing habits (when change is hard) • Virtual managers • Transparent leaders • Just ask (learning to ask the right questions ) How to E in Your ncourage Inn ovation Busines by G. M s ichael M add ock and • Recru Raphael it believ Louis V e r itón*** s • Hire o * bjective s e n i or mana • Prom gers ote failu r e • Fail f orward • Contr ol the fr aming •Quit (move o n if you is about don’t be to happe lieve a b n in you ig idea r indust ry). * to find out more go to www.mbchamber.mb.ca ** Fast Company July/August 2010 ***Harvard Business Review September 2010 ****“The CEO’s Innovation Nightmare: When chief executives yell ‘innovation’ in the forest, but their management teams cover their ears, did they really yell anything at all?” in Bloomberg Businessweek. But it doesn’t have to. Call 1-800-GOT-JUNK? and we’ll get rid of it for you. Just point to the stuff you want taken away and we’ll do all the loading, clean up and recycling so you can sit back and relax. Call 1-800-468-5865 or go to 1800gotjunk.com to book an appointment. WINNIPEG_220910_SMALLAS.indd 1 10-10-06 9:30 AM Third Quarter 2010 Manitoba FOCUS • 21 Sponsored Article Self-Employed and Secure C an Canada’s self-employed and small business owners, (and by small business I don’t mean with sales of five million or less, I mean with four employees or less) get insurance protection that truly provides peace of mind? If we look at business owners like yourself and those working in blue and grey collar occupations, which includes trades people and farmers for example, it is safe to say that disability insurance is one of the most important types of coverage available – yet many people know very little about it. Disability insurance can be complex and challenging for the average consumer to understand. There are many options, definitions, exceptions, limitations and exclusions that a purchaser of disability insurance needs to comprehend. A lack of understanding about the specifics of their disability coverage has caused tremendous frustration, confusion and upset to many policyholders, who believed they were fully protected and find out after making a claim that things are not as they thought. Why focus on disability for this article? I’ll answer that with another question – how would you pay the premiums on your life insurance or benefit plan or any of your other expenses if you were unable to run your business because of an injury or 22 • Manitoba FOCUS Third Quarter 2010 By James Pollard illness? The answer is a disability plan that meets your unique needs and situation. I sincerely believe that disability protection is the most important insurance available. It allows you to continue your life with the least amount of financial hardship on your family if an injury or sickness strikes. If the financial picture is okay, there is less stress and that, in turn, helps your recovery from injury or sickness. The features, needs and benefits that a self-employed/small business owner should seek in a disability plan are not always the same as a white-collar worker. I will attempt to highlight the most important features, benefits and definitions that you, as a self-employed or small business owner, needs to both look for and watch out for when considering disability insurance or reviewing existing coverage you may already have in place. Definition of Disability Most policies available to this market have a definition of disability stating that you are totally disabled if you are unable to perform the duties of your “regular occupation” – this normally lasts for 24 months in most cases. After 24 months the definition of disability changes to your inability to perform the duties of “any occupation” for which you are suited by reason of education, training or experience. There is nothing wrong with this definition for most people in this market. As a self-employed/small business owner you can be assured that “any occupation” is an often-used definition. However, if you come across any differences in the market, it is important to ask questions. FRANCHISEES WANTED Wok Box Benefit Period It is also important to think about when you want your disability benefits to begin. In most cases I would argue the first day. Let me explain: few claims last more than six months and most minor injury claims have an even shorter duration of two months or less. The premiums that can be saved by opting for a waiting period are much less than the benefit you are giving up. If you’re a sole proprietor and do not have a 3 to 6 month emergency fund then first day coverage is necessary. If an emergency fund is in place then a 30-day waiting period may be appropriate, but no longer. How long did it take you to save up that emergency fund? The additional money you could save by extending the waiting period beyond 30 days is negligible, and not worth having your emergency fund depleted. If you’re a small business owner, I would offer the same advice. Your business in some cases may be able to continue paying you temporarily. The additional financial strain on your business without your productivity makes this a short-term option at best. The next important question is how long should the benefit period be? Lifetime coverage is the best, in my opinion, for this market for the following reason: if you become permanently disabled and are forced to live on a disability benefit, how much money do you think you could save for your retirement? My guess is not much. A plan that has a lifetime benefit period will supplement the government provided retirement benefits you would be entitled to. Remember if you are not working you are not contributing to the Canada Pension Plan. Depending on how many years you had contributed prior to becoming disabled, you may be entitled to very little. In conclusion, if you are a self-employed/small business owner, you should look for a disability plan that provides first day to lifetime coverage. Only in cases where a business owner is well established and financially sound would I recommend a short waiting period, but never longer than 30 days. is one of the fastest growing, diverse Asian Style franchises in North America. With dishes ranging from Chinese to Thai, East Indian to Malaysian, this franchise can be mastered and managed by all, even franchisees with little or no retail experience. CONTACT Kim Ewchuk [email protected] 204.947.1916 WOKBOX.CA Third Quarter 2010 Manitoba FOCUS • 23 Integration of Benefits When you are considering disability insurance, the reason you go through a needs assessment (or at least you should) is to determine how much coverage you actually need. You may qualify for a $4,000 per month benefit, but a needs assessment may show you that you only need $2,800. After determining the required level of benefit, you should be assured that it is the benefit you are actually going to receive if you become disabled. What you want to be cautious of in your plan is the clause “integration of benefits,” which means your benefits are reduced because of other insurance or compensation payments. All insurance companies ensure that the client has an incentive to get back to work. If the underwriting process is too simple when you apply for coverage there may be unwanted surprises at the time of claim. When is the Policy Underwritten The only way to know exactly what you are and are not covered for is for the policy to be fully underwritten, medically and financially at the time of application. If you are honest with the insurance company, in most cases you should not need to provide proof of income at the time of claim. Again, it depends on the contract and whether the claim is contestable or not. If you do, there is a chance that the level of benefit you have been paying for is not what you may receive. Make sure you ask the questions! Space for Growth Southport is a property management and development company supporting aviation, training and commercial initiatives. Airport FAcilitieS: 4 active runways with a Transport Canada approved air traffic control tower, ground support services, and light aircraft parking. commerciAl SpAce & educAtionAl FAcilitieS: Customized space is available in existing buildings for commercial & educational facilities. commerciAl lAnd: 80 hectares of prime land (groundside and airside) are available for new commercial & industrial development with low taxes & competitive lease rates. eASy AcceSS: Centrally located in Canada, with easy access to major transportation routes and the USa. Tel: 204-428-6030 Toll free: 1-800-558-4680 email: [email protected] web: www.southport.mb.ca 24 • Manitoba FOCUS Third Quarter 2010 In addition, all the medical questions should have been handled at the time you applied for coverage and any restrictions or impairments fully divulged and explained before you accepted the policy. If you are not sure, ask to see a copy of the claim form you would need to fill out to make a claim. One page double sided should be all that is required. Claim forms that resemble books to fill out should cause you to ask more questions. Guaranteed Renewable The policy should be guaranteed renewable to at least the traditional retirement age of 65. It should also contain the option to renew beyond that age as many business owners love what they do and work beyond 65. Non – Cancellable To most people this sounds the same as guaranteed renewable, it is not. A non–cancellable policy means that as long as you maintain your premiums, the company cannot take the coverage away or make any changes to it. Most companies have guaranteed renewable policies, but not all are non-cancellable. Who Decides You Are Disabled Your own doctor or chiropractor should be the only one deciding on your ability to perform your occupation, fully or partially if partial disability is required. Standard Features Features that are for the most part standard, include 24 hour a day coverage, on or off the job, anywhere in North America. In more than a dozen years working almost exclusively with selfemployed and small business owners in both Ontario and Manitoba, I have found that the more time we spend educating our clients, the better the experience for that client if they have the misfortune of becoming injured or ill. As a corporate member of the Manitoba Chamber of Commerce, Penncorp Life Insurance Company has become the provider of choice: for self-employed and small business owners. With a product line designed for the self- employed/ small business market, Penncorp has responded to the needs of more than 110,000 clients. As an Agency Manager with Penncorp Life in Manitoba, I have personally worked with hundreds of clients. In co-operation with our advisors, I have assisted in the recommendation of customized insurance protection for thousands of clients in Manitoba. I believe that as advisors it is our responsibility to make sure our clients get the best possible protection. We need to maintain extremely high standards. If the client does not feel confident in what we offer them, (and it better work as we say it will), they will not protect themselves and that does not serve the needs of the client or the advisor. James Pollard is the agency manager at Penncorp Life Insurance Company, located at 2140 Pembina Highway in Winnipeg. He can be reached at 204-985-1580, toll free at 1-800-670-1911, by fax: 204-697-0823 or by email at [email protected] Building a Bilingual Workforce Strong language skills in both French and English. A distinctive advantage in today’s competitive job market. Make the right move Wealth Planning Trusts · Wills · Probate · Tax Planning · Estate Planning For more information contact: Jennifer Pfuetzner, (204) 988-0442 [email protected] Cynthia Hiebert-Simkin, (204) 988-0354 [email protected] Winnipeg, Manitoba, Canada tmlawyers.com www.cusb.info Third Quarter 2010 Manitoba FOCUS 25 PM 9/30/10• 1:50:31 CUSB 12066-MB Focus Ad-FIN.indd 1 Axiom Freight Management Inc. 1-1596 Regent Avenue West Suite 321 Winnipeg, MB R2C 4H4 www.axiomfreightaudit.com What they do: Freight bill auditing, logistics consulting and logistics management. Our goal is to help our clients save money on their freight expenses by: auditing freight bills for erroneous charges; uncovering freight savings by way of an internal review of current practices, procedures and carrier contracts; and managing all of the logistical requirements. Claim to Fame: Our services allow business owners to focus on what makes them successful. We want to share our knowledge of the transportation and distribution industries to ensure all businesses and business owners are powered with the knowledge to make informed decisions and achieve their goals. Eldon Beer, President Best Business Advice: “There is a very famous quote that relates very well to the success of any business – ‘If you can’t measure it, you can’t manage it.’ Goals and targets that are not measured and managed are simply wishes and dreams.” POSTCARDS FROM THE BUSINESS EDGE StrategyMakers Consulting PO Box 21094 RPO Charleswood Winnipeg, Manitoba R3R 3E0 www.strategymakers.ca What they do: We provide advisory and support services in three areas: organizational strategy and leadership, environmental strategy and business development. Claim to Fame: We offer our clients an independent perspective that has been built through 20+ years of experience in non-profit organizational management and environmental policy, combined with a strong business and entrepreneurial background and top-of-class MBA training. Best Business Advice: “To be effective, strategy must be action-oriented. It’s not just about ‘planning.’ It’s understanding, planning, then executing! This is the same regardless of whether you are an entrepreneur trying to establish and grow your business, a not-for profit creating social value or a community pursuing environmental sustainability.” Mike Fernandes, Founder 26 • Manitoba FOCUS Third Quarter 2010 HoW to best expand your business in tHe united states Tapping into the U.S. market is a critical step in your company’s growth. Starting close to home makes your U.S. growth easier and more profitable. Where should you begin? Grand Forks, North Dakota. Grand Forks is close to home, only 220 kilometres from Winnipeg. Spend the day at your US office and still make it home in time for dinner. Grand Forks is home to an International Soft Landing Incubator. This Incubator helps foreign companies access capital, develop export entry strategies, and cut through governmental red tape. Grand Forks and the state of North Dakota offer valuable business support programs. Grand Forks also has virtual tenant space so you can work in Manitoba and have a presence in the U.S. Winnipeg grand Forks Take the next step into the U.S. market. Contact the Grand Forks Region Economic Development Corporation to learn more about expanding your business in Grand Forks, ND. 701-746-2721 • [email protected] • www.grandforks.org GROUP INSURANCE SOLUTIONS Choosing the right amount of coverage to protect your independent business and your employees can be confusing. Western Financial Group Insurance Solutions can help. We'll take care of your assets and reduce your financial risk while you take care of your business. Commercial Insurance Employee Benefits Group Insurance Solutions will tailor a commercial insurance package to suit your needs with a wide range of products from Property Insurance to Surety Bonds. TotalGUARD is Group Insurance Solutions unique employee benefits program designed to meet the needs of both your employees and your budget. Our guarantee to you includes: • An understanding of your business, • Low-hassle administration, and • Reasonable rates. TotalGUARD offers you: • Pooled rates for immediate and long-term savings, • Low-hassle administration, and • Flexibility. Western Financial Group (Network) Inc. Call 1-800-665-8990 today or visit us online at www.westernfgis.ca Commercial Insurance – Justin Friesen ext. 7211 Employee Benefits – Scott Stewart ext. 7287 Third Quarter 2010 Manitoba FOCUS • 27 BUSINESSEDGE Cardlock CO-OP RED RIVER 1960 Notre Dame Street, Winnipeg, MB R3C 2H7 Gordon Grainger, Tel: 204-631-4600 / Fax: 204-631-4647 Email: [email protected] Website: www.rrcoop.com Cardlock Advantages: Volume discount pricing. 24hr fuel service at your fingertips. High speed pumps. Detailed weekly, monthly, by unit # or Card # invoicing. Control fuel expenditures. No fuel storage worries such as insurance or environmental concerns. Simplify your accounting - streamline all your driving expenses to one convenient card. Receipts issued immediately listing all the necessary details. Engineering Consultants GENIVAR 10 Prairie Way, The Waters Business Park, SW Corner of Mazenod & Dugald Roads, Winnipeg MB R2J 3J8 Tel: 204-477-6650 Website: www.genivar.com Winnipeg I Other offices in over 85 communities in Canada GENIVAR is a Canadian leader in engineering delivering solutions based on a global approach to projects. We provide services including: • Studies • Engineering • Project Management • Environmental Landscape Architect HILDERMAN THOMAS FRANK CRAM 500-115 Bannatyne Avenue East, Winnipeg MB R3B 0R3 Maggie Martin, Tel: 204-944-9907 / Fax: 204-957-1467 Email: [email protected] Website: www.htfc.mb.ca Hilderman Thomas Frank Cram is an award-winning landscape architecture and planning collaborative, founded in 1969. Located in the heart of Winnipeg’s historic Exchange District, the firm is known for thoughtful, timeless and sustainable work in the landscapes of the North American Prairie, Northwestern Ontario Boreal Forest and Tundra Regions. Construction Equipment Dealer MAZERGROUP 1908 Currie Blvd, Brandon, MB R7B 4E7 Tel: 204-761-8835 / Fax: 204-726-9158 Email: [email protected] Website: www.mazergroup.ca Mazergroup is the largest privately owned CNH dealership group in Canada. With 13 dealerships across Manitoba and Saskatchewan, we offer award winning service that is always close to home. Mazergroup offers full line agricultural, construction, and commerical turf equipment sales, parts and service. See us for all of your equipment needs. Packaging Materials SYN-TEX A DIVISION OF ITW CANADA 211 Hutchings Street, Winnipeg, MB R2X 2R4 Gary Smith, Tel: 204-632-5667 Fax: 204-633-4125 Email: [email protected] Website: www.syntexgeo.com Shoreline erosion? Seasonal flooding? Frozen pipes on your work site? Time to dewater the sludge? Garbage at your construction site? Disaster Clean up? Food/chemical or mineral bulk packaging? Try one of our high strength polyethylene / Geotextile Enviro solutions or our polywoven packaging products. 28 • Manitoba FOCUS Third Quarter 2010 IT’S YOUR MESSAGE. GIVE IT THE EDGE. A fter twenty-three years in the associationpublishing field, Kevin Brown and I decided eight years ago to establish MediaEdge Publishing. We wanted to use our skills, knowledge and love of publishing to build a business with a focus on providing exemplary customer service and leading edge association communication solutions. Today, MediaEdge is the leader in quality custom publishing for associations. We treat every client like our only client, and their agenda is our agenda. These have remained our guiding principles since we first opened our doors. Customer service is our number one priority. Robert Thompson Senior Vice-President Toronto 1.866.216.0860 ext. 229 Fax: 416.512.8344 Give yourself the EDGE Toronto Winnipeg Vancouver Gainesville 1.866.216.0860 1.866.201.3096 1.604.739.2115 1.877.234.1863 w w w. m e d i a e d g e p u b l i s h i n g . c o m ADVERTISERS INDEX 1-800-GOT-JUNK?...........................21 www.1800gotjunk.com First Canadian Hospitality..................23 www.wokbox.ca Place Louis Riel Suite Hotel.................9 www.placelouisriel.com A. Dolhy Ergonomics Inc....................20 www.dolhyergonomics.com Genivar............................................28 www.genivar.com RBC Royal Bank of Canada................11 www.rbcroyalbank.com Altus Group......................................10 www.altusgroup.com Grand Forks EDC..............................27 www.grandforks.org Red River Co-op................................28 www.rrcoop.com BDC.......................... Inside Back Cover www.bdc.ca Granny’s Poultry..................................7 www.grannys.ca South Beach Casino and Resort.........14 www.southbeachcasino.ca Chambers of Commerce Group Insurance Plan.......Outside Back Cover www.buychambers.ca Hilderman Thomas Frank Cram..........28 www.htfc.mb.ca Southport Aerospace Centre Inc.........24 www.southport.mb.ca Institute of Chartered Accountants of Manitoba....................................19 www.icam.mb.ca Syn-Tex, A Division of ITW Canada.....28 www.syntexbag.com Collège Universitaire De St-Boniface...............................25 www.cusb.ca Dallas Transport Ltd...........................19 www.dallastransport.com Fahr Group.......................................20 www.fahrgroup.ca FBC.................................................13 www.fbc.ca Fillmore Riley LLP...... Inside Front Cover www.fillmoreriley.com Investors Group...................................6 www.investorsgroup.com Manitoba Blue Cross...........................5 www.mb.bluecross.ca Manitoba Hydro..................................9 www.hydro.mb.ca Mazergroup......................................28 www.mazergroup.ca Penncorp Life Insurance Co...............11 www.penncorp.ca 30 • Manitoba FOCUS Third Quarter 2010 Taylor McCaffrey LLP.........................25 www.tmlawyers.com Vickar Automotive Group...................14 www.vickar.com Western Financial Group...................27 www.westernfgis.ca Workers Compensation Board............15 www.safemanitoba.com Zyme Fast Inc...................................25 www.twoobvious.com SMALL BUSINESS WEEK OCTOBER 17-23, 2010 POWER UP YOUR BUSINESS INVEST. INNOVATE. GROW. Take part in activities organized in your region! www.bdc.ca/sbw | 1 888 INFO BDC NATIONAL SPONSORS ® Small Business Big Market Losing employees to larger companies? Group insurance too expensive? Take advantage of your Chamber of Commerce membership to level the playing field. The Manitoba Chambers of Commerce partners with the Chambers of Commerce Group Insurance Plan to ensure its small business members have access to affordable, custom benefits. You choose the coverage, so you control the cost. It’s a huge advantage, exclusive to members. Call and see why 25,000 companies call Chambers Plan benefits their own! Canada’s #1 Group Benefits Plan for Local Business TF: 1.877.277.0677 Administered by Johnston Group Inc.
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