How to Order a Dealer Employee Line – Temporary Process Must accept a New Number (no porting in or out initially) Dealer employees will receive discounted service but will be responsible for paying their line each month before the assigned account pay date The plan is $35 per month and includes the following: o Unlimited Talk o Unlimited Text o Unlimited Data with first 5 GB at high speed Additional feature additions will be the dealer employee’s responsibility and will be sold at regular consumer prices Pre-Requisites to initiating the request process: o RQ4 must be set up o Requestor must be an active dealer employee and must be onboarded with Aio Wireless (visible in RQ4) There are 3 steps to complete in order to get an Aio Personal Use line. Each step must be completed before the next can begin. Step 1: Registration Tasks: □ User will receive an automated email If request was approved, email will include user ID, Temporary Password and Log-in URL with instructions If request was declined, email will tell user that registration was declined and it will be up to user to reach out to ISE □ Dealer employee goes to registration site: https://www.eaccess.att.com/mobileappstore/COUExternal/AEP/signUp.cfm □ To request access user must enter required information – First/Last Name, Email Address, Contact Number, Dealer ID (5 digits) and Location ID (3 digits) □ User then selects user type (“Employee” or “Manager”) from the drop down menu □ User submits request (Aio Indirect Sales Executive [ISE] must approve) Step 2: SIM Card Page 1 of 2 Aio Confidential & Proprietary. Subject to Non-Disclosure Agreement. Tasks: □ You must get a specialized SIM from your Dealer Principal, Manager, etc. □ SIM cards CANNOT be pulled from regular inventory for the Dealer Employee Lines Step 3: Activation Request Tasks □ Dealer employee clicks on link in “User Registration Access Confirmation Email” or goes to external AEP site (https://www.e-access.att.com/ebizweb/anrsupport/) □ Dealer employee will log into site and enter user ID and password (if first time entering, the temporary password is in the confirmation email from registration) □ Dealer employee selects “Activate New Service” □ Dealer employee must agree to T&Cs and select “Next” □ Dealer employee verifies the following auto-populated fields (from log-in profile: Name, call back number, email address, store name and dealer and location IDs □ Dealer employee select a security question (from a drop down) and provides an answer and a 4-digit PIN number □ Dealer employee enters Driver’s License Information □ Dealer employee enters the IMEI and SIM the they wish to activate □ Dealer employee selects the features desired (Note there is a $10 activation fee) □ Dealer employee enters credit card information □ Dealer employee verifies Summary Screen and makes adjustments (if necessary) □ Dealer employee submits activation (Aio ISE must approve) □ Once the request is completed, an email will be sent to the dealer employee notifying them of their mobile number and what to do in case they forget their PIN or secret question/answer □ Dealer employee puts SIM in phone and uses as personal device and also to demonstrate service to Aio customers PLEASE NOTE: The following items will result in a closed ticket after the request is submitted: Incorrect IMEI Incorrect SIM Credit Card Transaction is not validated If your ticket is closed prior to the activation of your service, please double check the above conditions. Once the issues have been corrected, please re-submit the ticket. Page 2 of 2 Aio Confidential & Proprietary. Subject to Non-Disclosure Agreement.
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