How to delete or amend users How to delete or amend users Online Business Account service allows you to amend and delete profiles. Only Super User or User Administrator profiles are able to delete and amend profiles. If you're not a Super User or a User Administrator, you won't be able to manage profiles. Select the Administration tab. This will take you to the User Profiles screen. Click on ‘View or edit existing user profiles’. To amend an existing profile Enter the email address for the profile you want to amend and click on Search. Click on the name of the person to display their full details. Click on 'amend' to change the profile. If you change an email address within OBA the user must also change their details in their profile. They will need to log into OBA and update the 'my profile' section. If they don't do this then you may have trouble using OBA. To amend the Authorisations, click on the arrow at the side of the authorisation that you want to remove/add. If you want to edit the Posting Locations or Accounts then click on the pencil icon. Once you click on the pencil, it will take you to the editing screen. In this example we show you how to edit the accounts. To add an account, simply type in the account number in Search for Accounts and click on Search. The account details will appear so simply click on the arrow and ‘Confirm Selection’ to add it to a profile. To delete an account, click on the rubbish bin icon and select ‘Confirm selection’. Once you’ve confirmed your selection you will be taken back to the ‘update user profile’ screen. Once you’re happy with the amended details click on 'confirm details'. Then, select ‘Save user details’. You’ll now be able to see the amended profile as confirmation that your actions have been completed. How to delete a profile Enter the email address for the profile you want to delete. Under 'functions' click on the icon that looks like a rubbish bin. You'll be asked if you want to delete the user. If you click on 'ok' the profile will be deleted. Royal Mail is a trading name of Royal Mail Group Ltd. Registered number 4138203. Registered in England and Wales. Registered office: 100 Victoria Embankment, London, EC4Y 0HQ.
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