In touch YOUR BUSINESS YOUR WAY, WITH VODAFONE October-December 2012 iPhone 5 with Vodafone Talk and text as much as you want and get a landline on your mobile with Vodafone Red Business on iPhone 5 PLUS Vodafone Smart Data Share your smartphone’s internet with up to two other mobile devices octoBER-DECember 2012 21 business briefing 03 news and views from vodafone plans and services 04 h elping you build a bet ter business 06 NEW! Vodafone RED BUSINESS price pl ans 09 NEW! Vodafone DATA SHARER 10 using your mobile abroad 11 mobile broadband phones 12 i Phone 5 14 O ur top phone picks network 20 W hy Vodafone? 09 21 Ho w a Vodafone partner can help you 22 c ustomer focus – think drinks 18 Help and advice 17 e ssential business apps 18 Vodafone PERSPECTIVES SERIES 19 KEEPING BUSINESS DATA SECURE We do our best to ensure the information in your magazine is correct, but sometimes things change after it’s printed. So please make sure you check prices and phone specifications in-store or online at vodafone.co.uk. Prices and details quoted in this magazine are valid until 24 December 2012. Vodafone Limited. Registered off ice: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Registered No. 1471587. Published by Sunday Publishing Limited. sundaypublishing.com 02 Vodafone In Touch 10 Update news business briefing the latest business news from vodafone RED BUSINESS Includes One Net Express EVERYTHING YOUR BUSINESS NEEDS TALK AND TEXT AS MUCH AS YOU WANT From see page £29 per06 month AND GET A LANDLINE NUMBER ON YOUR MOBILE Building a better business Finding better ways to build your business can be key to success. That’s why we’ve designed our price plans to be flexible and to give you easier, faster, better ways to communicate with your customers. See page 4. Does social media help small businesses? 42% of UK SMEs are successfully using business social networks to find new customers. Source: Regus, June 2011 87.3% of UK consumers sometimes or always read reviews before purchasing. Source: Reevoo, June 2011 Social networks increase traffic sent to online retailers by 13%. Source: Hitwise, October 2010 65% of UK SMEs believe marketing must now use social networks, in addition to traditional marketing techniques, to be successful. Source: Regus, June 2011 Vodafone One Net Express is really flexible – it’s the obvious choice for small businesses tom collins, think drinks Vodafone One Net Express can help revolutionise the way your business works. Tom Collins of Think Drinks explains how it allows his people to work better. See page 22. Working in europe If you travel to Europe for business, we’ve got some great news for you. You can now take your UK price plan away with you. It costs just £2.50 (ex. VAT) a day to use your UK minutes and text and internet allowances while you’re travelling in our Europe Zone. It’s that simple. See page 10. Standard Pay monthly business price plans only. Does not apply to corporate or public sector price plans. Terms apply. Vodafone Data sharer 48% of UK SMEs are actively using business social networks to interact with, and inform, existing customers. Source: Regus, June 2011 Running a business in the current financial climate is harder than ever. So, naturally, you want to get the best value for money from your smartphone’s price plan. That’s why we’ve introduced Vodafone Data Sharer, a new plan that lets you share internet on your smartphone with up to two other devices and use them all at the same time. It’s clever, easy and affordable. See page 9. 09 October-December 2012 03 flexible working stay in touch when you’re on the move When you’re busy running a small business, good communication can save you time and money, allowing you to focus on delivering great customer service. Vodafone plans can give you an easier, faster, better way to communicate with whoever you need to 04 Vodafone In Touch Why Vodafone? 1 2 3 Lower your cos ts Be more fle xible be more compe titive Simplifying how you work can help you save on travel, paper and communications costs. Also an office-based employee costs on average £9,000 a year more than a mobile one, while using cloud IT services could save the average small business 30% on IT costs. Many businesses also find flexible working helps them perform better and improves their bottom line. Having the freedom to decide when and where you work – and how you communicate – allows you to make better use of your time. More than half of small business owners in the UK say that flexible working has enabled them to improve their productivity. For employees, it has been shown that flexible working boosts job satisfaction, and half of sole traders say they’re motivated by freedom rather than profit. When your employees interact with your customers quickly and efficiently, it can give you an important edge over your competitors. More than a quarter of UK businesses say that they expect their suppliers to respond to calls within an hour or they will take their business elsewhere. get the right plan for your business We want to help your business to stay competitive, and our flexible plans can help do that. Our Business Sharer plans give you inclusive minutes and texts to share between colleagues, plus an individual data allowance for each user. Simply add more handsets, minutes, texts and data if you need them. And with our new Red Business plans you can talk and text as much as you like with unlimited UK minutes for calls to UK mobiles and landlines (starting 01, 02, 03) and unlimited standard UK texts. For plans that give you a better way of working, speak to your local Vodafone Partner Statistical information from: Vodafone 2011, Cisco 2011, Circle Research 2011, Sole Trading Month, Critical Times Index 2010 October-December 2012 05 Introducing Red Business You can talk and text as much as you want with a landline number on your mobile Red Data Red Business Red Business Data £35 £40.83 From From UK minutes for calls to UK mobiles and landlines (starting 01, 02, 03) Unlimited Unlimited Unlimited Standard UK texts Unlimited Unlimited Unlimited X ü ü 2GB 1GB 2GB 24-month agreement Vodafone One Net Express UK internet From £45 Vodafone One Net Express • Add a landline number to your mobile •O ne simple bill with no separate landline or call divert charges • Be available and ready to take calls Terms apply. Subject to credit check. All prices are excluding VAT. 06 Vodafone In Touch Plans and services Business sharer plans If your staff require their own mobiles, our multiple user business plan can give you inclusive UK minutes and texts to share, a per-user allowance, plus Vodafone One Net Express 1 Your mobile can be your l andline, too Customers like being able to call a local business. Vodafone One Net Express gives you a geographic landline number, so you can advertise outside of your local area, improving your business reach. Also, you can add extra landlines to your plan when you’re ready to expand your business. 24-month contract (ex. VAT) VODAFONE ONE NET EXPRESS UK Minutes to share £30 (ex. VAT) a month 2 Get l andline calls on your mobile With Vodafone One Net Express you get call-handling features such as Multi-user Hunt Groups, which forwards calls to a chosen group of people until someone free to answer is found, and Auto Attendant, which gives you a voice-prompt menu so customers can easily find who they want. £45 (ex. VAT) a month £85 (ex. VAT) a month 3 Inclusive calls within companies When you choose a multipleuser business plan, all mobile calls to users in the same group are included in your monthly price, so you can call colleagues as often as you need to without worrying about how much it will cost your business. (Subject to fair usage.) £190 (ex. VAT) £370 (ex. VAT) a month a month For an extra £20 (ex. VAT) per main user and £2.50 (ex. VAT) per additional user you get a Multi-user Hunt Group, one geographic landline (additional landlines available for £10 (ex. VAT) each), and one Auto Attendant As left, for £35 (ex. VAT); £2.50 (ex. VAT) per extra user 500 1,000 2,000 5,000 10,000 Number of users 2-3 2-10 2-20 2-55 2-110 Standard UK texts to share 500 1,000 2 000 5,000 10,000 500MB 500MB 500MB 500MB 500MB • 3,000 UK landline minutes per user • Free voicemail • 3,000 UK landline minutes per user • Free voicemail • 3,000 UK landline minutes per user • Free voicemail • 3,000 UK landline minutes per user • Free voicemail • 3,000 UK landline minutes per user • Free voicemail for calls to UK mobiles and landlines (starting 01, 02, 03) Inclusive UK mobile internet per user Included extras Each additional phone or choose a STANDARD PLAN £20 (ex. VAT) including 500MB UK mobile internet per user Your business may not need virtual landlines and call-handling features at the moment so our multiple user business plans are available without the main-and additional-user charges for Vodafone One Net Express Terms apply. Subject to credit check. All prices are excluding VAT. October-December 2012 07 Plans and services WHY CHOOSE VODAFONE DATA sharer? It’s clever Our Data Sharer SIM cards speak to each other so you and your employees use just one single plan’s allowance. You’ll also receive real-time text messages to your (or a nominated user’s) mobile phone to let you know when 80% and 100% of your allowance has been used. It’s easy Everything is on one plan – your phones, tablets and Wi-Fi modem – so you have one contract, one bill, one direct debit and less paperwork. At last, say goodbye to juggling multiple phone bills at the end of the month. It’s affordable Being able to share one internet plan between lots of mobile devices (and people if you’re on a sharer plan) lets you get the most from your plan. It also saves you having to set up separate contracts, which can be expensive. Get the edge in a competitive market with mobile internet. Get Vodafone Data Sharer. Ask your local Vodafone Partner for more details Vodafone Data Sharer Vodafone Data Sharer has been designed with your business in mind. It lets you share your internet allowance between mobile devices (and people) all at the same time. It’s clever, easy-to-use and affordable. Now you can put the internet in your hands and really make it work for your business, whether you’re a one-man band or a growing company For single users Share the internet allowance on your smartphone with up to two other devices, and get a larger combined allowance. Available from only £5 per month. for multiple users Make internet-on-the-go available to your whole workforce with a single internet plan that everyone can share and use at the same time (sharing up to 20,000 mobile devices). Terms apply. Subject to credit check. October-December 2012 09 Plans and services working in europe take your UK price plan to Europe Vodafone Eurotraveller If your business takes you into our Europe Zone you can now save money by opting into Vodafone EuroTraveller. For only £2.50 (ex. VAT) a day, you can use your inclusive UK price plan minutes, texts and internet (excluding Extras) in our Europe Zone – just like being in the UK. Scan the QR code above for more information on Vodafone EuroTraveller Our Europe Zone includes: Albania, Andorra, Austria, Belgium, Bosnia, Bulgaria, Canary Islands, Channel Islands (Jersey and Guernsey), Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark (including Faroe Islands), Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy (including San Marino and Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland For full details see vodafone.co.uk/business-eurotraveller Vodafone world If you choose not to opt into Vodafone EuroTraveller, you will automatically be on Vodafone World. For price information and a list of countries, visit vodafone.co.uk/workingabroad Standard Pay monthly business price plans only. Does not apply to corporate or public sector price plans. Standard rates apply for UK calls. Terms apply. 10 Vodafone In Touch Plans and services t wo different ways to ge t online mobile broadband INTERNET ON THE MOVE Being in touch while out of the office is essential for any business and we have a range of simple plans for laptops and tablets to keep everyone online while on the move. Find out more at vodafone.co.uk/businessmobilebroadband As well as giving you mobile broadband coverage, our plans give you access to 4,000 BT Openzone Wi-Fi hotspots so you can get online when you’re out and about in the UK BUSINESS standby business constant How much does it cost? You can get online for £3 (ex. VAT) per month, then you simply pay for what you use. It’s just 5p (ex. VAT) per MB within the UK for mobile broadband on this plan. How long is the contract? You can choose a 3-, 12- or 24-month contract. How much does it cost? Prices are from £19 (ex. VAT) per month for 5GB of UK internet access and 2GB of BT Openzone Wi-Fi UK access. Then it’s 5p (ex. VAT) per MB within the UK over that limit. How long is the contract? You can choose a 3-, 12- or 24-month contract. business casual Business continental How much does it cost? Get online for £5 (ex. VAT) per month, then pay for what you use for just 5p (ex. VAT) per MB in the UK. We’ll also give you 1GB of BT Openzone Wi-Fi UK access free. How long is the contract? You can choose a 3-, 12- or 24-month contract. How much does it cost? For £36.50 (ex. VAT) per month you’ll get 5GB of UK internet access and 1GB of access in selected European countries (see vodafone.co.uk/workingabroad). Over that limit it’s 5p (ex. VAT) per MB in the UK or £6.67 (ex. VAT) per day in Europe for 100MB. How long is the contract? 12 months. business connected Business world How much does it cost? Prices start from £12.50 (ex. VAT) per month for 2GB of UK internet access plus 2GB of BT Openzone Wi-Fi UK access. Then it’s just 5p (ex. VAT) per MB within the UK if you go over that limit. How long is the contract? You can choose a 3-, 12- or 24-month contract. How much does it cost? For £95 (ex. VAT) per month you’ll get 5GB of UK internet access and 200MB of access in selected countries across the world (see vodafone.co.uk/workingabroad). Over that limit it’s 5p (ex. VAT) per MB in the UK or £25 (ex. VAT) per day in the rest of the world for 100MB. How long is the contract? 12 months. For those moments when you urgently need two minutes online or your office or home broadband breaks down. A low-cost mobile broadband plan that gets you online and out of a fix. You’re a bit ‘off and on’ with mobile broadband. You send two emails one day, then download a whole ream of documents the next. This price plan covers you either way. You like to be kept in the loop. And that means checking in with the office regularly – from the plane, train, taxi or restaurant table. If your typical working day includes reading lots of emails and downloading attachments while on the move, then this is the mobile broadband package for you. Travel essentials: passport, boarding pass, mobile broadband connection. If you spend time doing business on the continent, this is the one for you. Spend more time at the check-in desk than your office desk? Then you’ll probably need this plan. It keeps you connected when you’re working abroad. Terms apply. Subject to credit check. October-December 2012 11 TM and © 2012 Apple Inc. All rights reserved. 12 Vodafone In Touch iPhone 5 new smartphone iPhone 5 with Vodafone iPhone 5 features a 4-inch Retina display, the powerful A6 chip, an 8-megapixel iSight camera with panorama, ultrafast wireless, iOS 6, and iCloud. Yet it’s the thinnest, lightest iPhone ever Vodafone Business Sharer plans Our Business Sharer plans give you inclusive minutes and texts to share between colleagues, plus an individual data allowance for each user. Simply add more handsets, minutes, texts and data if you need them. See page 7. Vodafone Red Business plans Vodafone Red Business plans are our best ever value plans. You get unlimited UK minutes, unlimited UK texts, up to 2GB of internet, plus Vodafone One Net Express. You can also personalise your plan by adding Extras such as Vodafone Data Sharer. See page 6. Vodafone One Net E xpress Vodafone One Net Express gives you a landline number on your mobile. Calls are seamlessly routed from your landline to your mobile, with no call divert charges, so you’ll never miss another business call again. And when you get more than two mobiles you can also enjoy professional calling handling features such as Multi-user Hunt Groups and Auto Attendant. See page 7. October-December 2012 13 Phones Our top picks Mobiles are essential for any business. But with so many available, it can be difficult to choose the best one for you. We’ve selected our best phones, based on their greatest strengths new phones ALSO AVAILABLE IN WHITE samsung Galaxy note II The Samsung Galaxy Note II has a 5.5-inch HD touchscreen with a 16:9 screen ratio, which is great for reading documents. It also boasts the latest version of Android and a 1.6 GHz quad-core processor, which makes multitasking a breeze. The Note II also has a 8MP main camera and a 1.9MP front-facing camera, which is great for video-calling. sony xperia t The Xperia T is arguably Sony’s most advanced HD smartphone ever. It has a huge 4.6-inch HD touchscreen – perfect for reading emails and documents on the go. The new Xperia T also has a 1.5GHz dual-core processor, and the 13MP fast-capture camera goes from idle to taking photos in just over a second with a single key press. blackberry® curve™ 9320 The BlackBerry Curve 9320 is built for messaging and makes it so simple for you to stay in contact with your clients and colleagues. You can get real-time alerts from your social networks, use the dedicated BBM key to respond to messages quickly, create your own Wi-Fi hotspot and use 3G for improved web browsing. htc Desire X If you want a class-leading phone with built-in productivity and security features, the new Desire X is ideal. View and edit Microsoft Office documents and PDFs on the impressive 4-inch touchscreen, and multitask with ease thanks to the 1GHz dual-core processor. The Desire X has 25GB of storage with Dropbox included, too. Terms apply. Subject to credit check. For Pay monthly price plans see page 8. 14 Vodafone In Touch Phones htc one s our top picks Mobile working ALSO AVAILABLE IN DARK GREY HTC OnE X The new HTC One X has a stunning 4.7-inch HD touchscreen and powerful quad-core processor, plus advanced productivity and security features make it ideal for business. Sync email, calendars and contacts, and take documents with you thanks to 25GB free Dropbox cloud storage. Wireless HDMI also lets you display presentations on TVs and projectors. samsung c3350 If your job demands a practical and robust phone, the Samsung C3350 is the mobile for you. It’s water-, dust- and shock-proof, and you can even use the keypad while wearing protective gloves. So you’ll be able to stay in contact with customers and colleagues whatever you’re doing. The C3350 also has a 2MP camera, web browser and email. The HTC One S has a fantastic 4.3-inch HD touchscreen and a 1.5GHz dual-core CPU, which give you an amazing web-browsing experience. It also has an 8MP camera with a zero-wait shutter, instant autofocus and image correction. It’s an ideal phone for staying connected when you’re out of the office. ALSO AVAILABLE IN WHITE samsung Galaxy S III The new Galaxy S III is designed for humans. It sees, listens and responds to your needs and is packed with intelligent features that let the phone adapt to you, making your everyday working life easy. The Galaxy S III also has a 4.8-inch Super AMOLED HD touchscreen, an 8MP camera and HD video recording. nokia lumia 610 The new Nokia Lumia 610 phone uses the Windows Phone 7.5 operating system. It has a customisable homescreen so you can have the features you use most during your working day just a touch away. It offers an excellent web-browsing experience using Internet Explorer 9, and images from the 5MP camera look great. Terms apply. Subject to credit check. For Pay monthly price plans see page 8. October-December 2012 15 Phones did you know ? our top picks For £2.50 (ex. VAT) per day, you can now take your UK minutes, texts and internet allowance (excluding Extras) with you when you travel in our Europe Zone. See page 10 best value blackberry® bold™ 9790 The BlackBerry Bold 9790 is a great work tool. Combining a responsive touchscreen and iconic QWERTY keypad, it’s brilliant for typing quick messages, browsing the web and working on documents. The BlackBerry Bold 9790 has a 1GHz processor, 8GB of internal memory (expandable by up to 32GB with a MicroSD card) and a 5MP camera. blackberry® curve™ 9360 The BlackBerry Curve 9360 is an ideal smartphone for business users. It runs the latest BlackBerry 7 operating system, which gives you BBM, BlackBerry Protect, integrated GPS, maps and more. Plus a raft of handy business apps, email and the iconic, easy-to-use QWERTY keypad make staying in touch with your customers and colleagues simple. ALSO AVAILABLE IN WHITE samsung galaxy s II The Samsung Galaxy S II has a 4.27-inch Super AMOLED Plus screen, 1.2GHz dual-core processor and lots of advanced features. It runs Android 4.0, so you get the full suite of Google mobile applications, and Samsung Hubs – a clever group of apps that can help you manage your time better by putting all your communications in a single place. nokia lumia 800 The Nokia Lumia 800 Windows 7.5 phone has a stunning 3.7-inch AMOLED screen with Gorilla Glass so it’s tough enough for everyday work use. It also has an 8MP camera with autofocus and can record in HD. You also get 16GB of built-in storage and access to 25GB of online space with SkyDrive for storing important documents. sony xperia miro The new Xperia miro is stylish, light and portable and a great way to keep in touch with colleagues and customers. It has a 3.5-inch touchscreen, 5MP camera and runs the clever Android 4.0 operating system. The front-facing camera is great for video calling. The illuminating alert lets you know when you receive a call or message. Terms apply. Subject to credit check. For Pay monthly price plans see page 8. 16 Vodafone In Touch Help and advice mobile apps work on the move Work doesn’t have to stop when you’re out of the off ice. Apps can help you stay on top of any task – here’s our pick of free apps for smartphones expensif y Hailo Log your mileage, file expense reports, upload receipts using your phone’s camera, and take the hassle out of doing your expenses. Save time and use your phone to hail a licensed London taxi. Get an estimated arrival time, then pay by cash or card with no extra fees. dropbox documents to go Forgotten a file? No problem. This cloud-based service lets you store and share essential files and photos as you create them. Open and edit Microsoft Off ice documents in the palm of your hand for simple on-the-go mobile working. Dropbox Expensify Hailo Documents To Go print direct This clever app lets you print to virtually any wireless printer within range from your phone, without installing any additional software. vlingo This virtual assistant uses voice recognition to help you with simple tasks. Speak emails and texts, search the web and more. dragon dictation Print Direct Vlingo LinkedIn Dragon Dictation This works like a personal audio typist – just dictate your emails, texts and notes, and see them appear on your phone’s screen. linkedin Get on-the-go access to your professional network. Stay in touch with your groups, read the latest industry news and share content. October-December 2012 17 Help and advice Help and advice expert help Attracting and retaining the best Our Perspective thought-leadership series gives you insight and expert opinion on the topics currently affecting UK businesses. The latest instalment explores the recent shift in employee expectations Employees are among the most important assets of any business – a point acknowledged by 84% of employers, who say that having the best staff is critical to their business’s success. But how do you find and keep the best talent? 75% of employees say that flexible working would increase their job satisfaction. But is it right for your business? In our Perspective report we surveyed 1,366 employers and employees to find out what they really want from their job and how you can provide it. To download the full report and to find out more, visit vodafone.co.uk/perspective The two perspectives on flexible working They want it 86% Employee perspective Employers experience demand from employees for flexible working Many have it 59% Common misconceptions 56% Fear productivity would decline 50% Concern teamwork would suffer Employer perspective 40% Worry about blurring home/work boundary Organisations now equip the majority of employees with remote working solutions They love it 75% Employees say it boosts their job satisfaction 72% Employees report that it improves their work-life balance 54% Reaping the benefits 54% Expect lower costs due to reduced office space 57% Anticipate a more productive organisation 70% Predict a boost in employee satisfaction Say it makes them more productive It’s worth it Flexible working: a win-win scenario for both employer and employee. For employees, boosting job satisfaction and providing a better work-life balance are key benefits. For employers, cost reduction and productivity are improved. Source: CIRCLE RESEARCH 2011 18 Vodafone In Touch 70% Of employers with flexible working solutions deployed, find them beneficial Help and advice using your mobile device secure your data Many businesses take advantage of the freedom that mobile devices give them – but that means they could hold sensitive information that needs protecting. Here’s our advice on how to keep it safe 01 Be security conscious A strong password is a simple but effective way to protect your device • Passwords should ideally contain a mix of at least six characters made up of letters and numbers, avoiding repeated or sequential digits • Don’t use screen swipe codes – a greasy fingerprint could reveal your code • Create a SIM lock code to protect information held on your device • If your device is lost or stolen, report it to us as soon as possible • Make use of manufacturers’ remote-lock-and-wipe services 02 Remember your responsibilities It’s not just your data and personal information that you need to protect • A lax approach to security could put the personal information of your customers, clients and suppliers at risk • Protecting data on a mobile device isn’t just good business practice – under the Data Protection Act, failure to securely protect personal and customer information could result in criminal charges • Call into your local Vodafone store for help setting up security features 03 Be aware outside of work too It is vital you protect your device from both intentional and unintentional misuse • In terms of security, you should regard your device in the same way you would your bank card and PIN or a bank statement • If you also use your business device for personal use at home, take steps to prevent inadvertent misuse by young children. They may not fully understand how to use the device, and may incur charges or divulge information that could harm your business without realising it For further help… Vodafone AppSelect for Android offers apps that are quality-assured by Vodafone October-December 2012 19 Network Why Vodafone? our network We created and launched the first mobile network in the UK 27 years ago. Since then, with huge investment and improvement over time, our network has been optimised for speed, reliability and consistency. To see what we do, take a look at these facts 90 million calls 80 million texts 45,000GB of data On an average day we handle more than... Over 500,000 of our customers benefit from Vodafone Sure Signal 50% of FTSE 100 companies choose to use Vodafone 51% of UK SMEs market their business on Facebook. Each month, an average of 1.8 million people use Vodafone to connect with each other on Facebook Get a better signal indoors Whether you work in the middle of nowhere or live in a basement flat, we have a simple solution that helps you get an improved signal What you need • Vodafone Sure Signal box • 3G mobile phone on Vodafone • Broadband connection with a speed of at least 1Mbps Easy to set up • Connect the box to your broadband line • Register online X8 Features • Your mobile signal in the office or at home will be improved for calls and internet on your phone • Eight calls can be made at the same time • Register up to 32 mobiles or 3G-enabled tablets Why Vodafone? Because our network is… Reliable Most of the UK’s emergency services – fire, ambulance and police – rely on the Vodafone network, so you know that you can trust us to keep you connected when you need it, too. Far-reaching Some networks spread their coverage over wide areas – like a thin and crispy pizza. Our network is built for ‘deep pan’ coverage, to give greater signal strength (coverage may vary by location). Continually tested We’ve built our network to meet the demanding needs of our business customers, who require speed and reliability. This approach has provided huge benefits for all our customers. What it costs • Contact your Vodafone Partner for details Ask in-store for more details. Terms apply. 20 Vodafone In Touch Network Joining Vodafone Vodafoneapproved Partners We’ve created a Partner Programme, which supports our Vodafone Partners who resell Vodafone products on our behalf. The Programme creates extra value for our Partners and their customers. And it brings us together in an open, long-term, two-way relationship. As part of the Programme, our Partners undergo regular training and accreditation on our latest products and solutions. This ensures you receive the high level of service your business deserves. My local Vodafone Partner helps my business by giving me access to exclusive offers that are only available in the Vodafone Partner Programme james, company director, kent When you choose a local Vodafone Partner, they will take the time to understand your business and identify the right solution for you. You’ll also gain access to exclusive offers that are frequently available from our approved Partners. October-December 2012 21 Network Customer focus Draft soft drinks manufacturer Think Drinks is a small business that’s growing fast. Managing director Tom Collins, explains how Vodafone One Net Express has helped him reduce costs and improve customer service Somerset-based Think Drinks began producing and installing draft soft drink systems in 2005, and since then the company has expanded nationally, providing high-quality syrups and technical support to breweries. With nine staff – six of whom are regionally based – staying in touch is business-critical. “We provide contract cellar services across most of the UK on behalf of Budvar and several other prominent breweries in the south and south west of England. The work is postcode-specific, so we operate in certain areas, covering all the breweries’ pubs. We also offer our own soft drinks, and are gradually covering the whole of the UK. “As our business grows, the number of calls we receive is increasing – orders, enquiries, suppliers – and using fixed lines was proving to be both restrictive and expensive. Our head office is based in a rural area, so using broadband for calls was totally unreliable, and fixed lines are affected if there’s a power cut. But with Vodafone One Net Express we can pick up multiple calls at the same time, and power outages are no longer an issue for us. It’s also really easy to add extra phones. “A key part of our business is making sure our customers are happy. We prefer our customers to speak to a real person and get dealt with immediately rather than having to leave messages or call us back. So features such as Hunt Groups are useful. “Our engineers are on call 365 days of the year and are spread around the country, so we need a reliable way to communicate with each other. With the added benefit of Microsoft® Office 365, we can access each other’s diaries, but the real winner is that all our contacts are centralised so engineers can see who’s calling and be prepared to deal with their queries quickly and easily. Similarly, if they do miss a call, they know exactly who to call back. “Even the desk phones work like mobiles, so office staff can take phones out with them, and transferring calls within the office or out to our engineers is incredibly simple. And, of course, it doesn’t cost us a penny to call each other. “For a small, expanding company trying to keep costs down, Vodafone One Net Express is really flexible – it’s the obvious answer for small businesses.” See page 7 for more about Vodafone One Net Express or call 08080 044 499. small-business owner Tom collins, uses Vodafone One Net Express 22 Vodafone In Touch Smart Thinking Help & advice NOTES my checklist Use this space to make a note of the phones that catch your eye, plans and services that suit your needs and anything else that springs to mind. Speak to your local Vodafone Partner who will take the time to understand your business and help identify the right solution for you Phones to think about plans that might be right for me services to bear in mind don’t forget my local vodafone partner is October-December 2012 23 Contact us When you choose a local Vodafone Partner, they will take the time to understand your business and identify the right solution to suit your needs. You’ll also gain access to exclusive offers that are frequently available from our approved Partners.
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