1 Mandai Link Logistics Pte Ltd Case : Resource Planning and Management Corporate Profile Mandai Link Logistics Pte Ltd (Singapore) is the leading integrated Cold-Chain Logistics solutions provider with Head-quarter based in Singapore. Mandai Link operates the largest fully automated (ASRS) cold storage facility in Singapore employing over 110 staff. Storage capacity of 28,000 MT, Mandai Link is capable to provide cold storage in Freezer, Chiller, Aircon and Ambient storage conditions. The company maintains a full-fleet of reefer trucks that delivers multi-temperature products to customers across the entire Singapore. General Information: Mandai Link is fully compliant to International Quality Standard: Quality Management Systems and Health & Safety Management Program – ISO 9001:2008, ISO 22301:2012 (BCM), ISO 28000:2007, Halal Certified, HACCP and TAPA. The o pa y’s di ersified lie t base include the Food Producers, Retailers, Food and Beverages (F&B), Quick Service Restaurants (QSR), 3rd Party Logistics, Events and End Consumers. Issues Encountered: The o pa y uses OTIF O Ti e i Full to easure usto ers’ satisfa tio . This index measures the percentage of orders delivered correct and complete in first delivery. Unfortunately this index has been deteriorating. 2 Possible Root Causes Lack of visibility in Total Resources Planning – Time, Manpower, System, Cost In ability to properly allocate the right resource (manpower) in Operations, Customer Services, Shipping/Inventory Department Insufficient data - time allocated and taken for each key work activities Complex processes taking place within the department and cross-department add up to the time, manpower and overall cost To address the pro le s, Ma dai Li k e arks o a e i itiati e Towards Operations Excellence in Resource Planning & Management . This is a re-engineering effort involving the Customer Service, Warehouse and Transport Departments. The core objective is to improve the OTIF in a sustainable and efficient way. The current order management is done using a legacy system, which the management considers ineffective and should be replaced with a new solution. The company has a warehouse and transport management system. The new order management system should integrate with this warehouse and transport management system once implemented. Requirements Considering the issues described and the possible causes, address the areas below : 1. Conduct a study on how world class leading companies manage their order fulfullment process. In particular, strategies to deal with urgent orders and last minute order changes will be very useful. 2. Compare the merits and limitations of developing an in-house order management system versus buying one from vendors. If it is the latter, discuss some established brands in the market place which could be procured.
© Copyright 2019