Downtown Boba Kevin Brice, Sam Gallagher, Matt Polvi, Roman Richard Downtown Boba Downtown Boba is a smoothie bar and snack shop in downtown San Luis Obispo, CA The company was founded this year and the owner, Samir Aburashed, was interested in improving his business practices for this location. What is Boba? Boba are small tapioca pearls that can be included in the customer’s drinks at Downtown Boba. These drinks range from hot teas to icy smoothies and come in various flavors. Scope of Project After discussion with Samir, he informed us that due to the location being relatively new, they were still working out the kinks of the business. As such, we applied many of the process improvement fundamentals we learned to determine what needed to be done to cause the most effect. Collaboration During the project, it came to our attention that we were not the only group working with Samir and Downtown Boba. After some discussion, we were able to join force with the other group to focus on different elements of the business. We elected the “big picture” route and will be primarily focusing on the physical and spatial organizational issues. Analyses Incorporated We will be using the following processes to create an analysis for Downtown Boba. - Operations & Flow Diagrams - Pareto Charts - Direct Time Study - “5S” study - Bill of Materials Process Flow Diagrams - Focused on the 5 Most Common Items: - Hot Tea, Cold Tea, Milk Boba, Fruit Milk Boba, and Crepes - Observed During Business Hours - Laser Measurements for Design Accuracy Cold Tea Hot Tea Crepe Fruit Milk Boba Milk Boba Process Flow Analysis -Hot and Cold Tea Greased Wheel -Idealized Flow Characteristic -Crepe and Fruit Conflict -Refrigerator Intersection Pareto Chart We recorded the frequency of 100 different customer items shown below. Pareto Chart Direct Time Study Hot Tea Observed Time: 62 Performance Rating: 100% Normal Time: 62 Allowances: 11% Standard Time: 68.82 Direct Time Study Cold Tea Observed Time: 62.1 Performance Rating: 100% Normal Time: 62.1 Allowances: 11% Standard Time: 68.931 Direct Time Study Fruit Milk Boba Observed Time: 122.2 Performance Rating: 100% Normal Time: 122.2 Allowances: 11% Standard Time: 135.642 Direct Time Study Milk Boba Observed Time: 120.9 Performance Rating: 100% Normal Time: 120.9 Allowances: 11% Standard Time: 134.199 Direct Time Study Crepe Observed Time: 154.4 Performance Rating: 100% Normal Time: 154.4 Allowances: 11% Standard Time: 171.384 5S Study The application of 5S principles were valuable to this project because of the spatial nature of the study. The Sort and Straighten elements encouraged us to organize the materials for the various drinks and snacks so their respective processes could be streamlined. This allowed us to Standardize the drink procedure and hopefully, Sustain this as a more efficient solution. Bill of Materials We found that most Food and Drink items were fairly simple, but premade drink mixtures could be used to streamline many of the processes. Bill of Materials Snowbubble Crepe Bill of Materials Milk Tea Slushee Non Applicable Analyses We chose to not use these analyses for this project for specific reasons. - Value Stream Mapping - Too simple of a process/business - Learning Curve - No new employees - Overall Equipment Effectiveness - Inconsistent measurement of elements Proposed Changes 1. Design a. Includes general spatial changes and specific change for high volume business. 2. Staffing a. Increased staff during high volume business 3. The Deal a. Half price drink deal for hours during Farmer’s Market Future Remodel Potential -Refrigerator caused bottleneck -Cluttered storage for prep material -Lacking customer flow Current Design Proposed Design Farmers Market Plan After seeing the large crowd potential Downtown Boba stands to draw in for business between 6:00 PM and 9:00 PM every Thursday of the year, we deduced that a modified, more highly involved plan of action could bring in a large source of the weekly revenue. The plan relies on both a temporary expansion of the operating space during the hours of farmers market but also additional staffing and a very lucrative discount. Closing Comments Through the various analysis procedures reviewed in this course, we were able to identify efficiency issues and propose solutions to streamline the business of Downtown Boba. Questions?
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