QUARTERLY REPORT Quarter 1 January - March 2013

QUARTERLY REPORT
Quarter 1
January - March 2013
All registered nurses and general practitioners (GPs) providing our services hold unconditional registration with
the Australian Health Practitioner Registration Authority (AHPRA). All GPs have unconditional registration with
the Medical Board of Australia. All registered nurses and GPs have a minimum of three years experience.
Healthdirect Australia was established, and is jointly funded, by the Australian Government and the governments
of the Australian Capital Territory, New South Wales, the Northern Territory, South Australia, Tasmania and
Western Australia. It is a public company limited by shares and is responsible for delivering health information
websites and health advice lines by contracting with service providers and managing ongoing operations.
2
Healthdirect Australia Quarterly Report Q1 2013
Foreword
I am pleased to present the Healthdirect Australia
quarterly report for the period January to March 2013.
This report contains data for the following services:
1. healthdirect Australia
3. Pregnancy, Birth and Baby
Staffed by registered nurses, healthdirect Australia
provides 24 hour telephone health advice to people
calling from the ACT, NSW, the NT, SA, TAS and WA.
Callers can speak to a registered nurse about a health
concern or query, and may be assisted to care for
their condition at home, referred to a local face-to-face
primary health service or in an emergency transferred to
Triple Zero (000).
Pregnancy, Birth and Baby is a phone and online service
for all Australians, providing information, advice and
counselling about pregnancy, childbirth and a baby’s first
year. Quality information is provided on topics such as
maternal nutrition, breastfeeding, a baby’s development
and sleeping habits.
2. after hours GP helpline
The after hours GP helpline is intended as an addition
to existing after hours medical services. Callers in the
after hours period to the nurse triage services provided
by healthdirect Australia, NURSE-ON-CALL in Victoria
and 13 HEALTH in Queensland, have their condition
assessed by a registered nurse and if appropriate, the
nurse transfers their call to a telephone-based GP. The
GP will assess the caller’s condition and provide medical
advice. If a caller needs to see a health professional
immediately, they will be referred to the most appropriate
local face-to-face after hours service. If the call is an
emergency, it will be transferred to Triple Zero (000).
All Australians have access to telephonic health advice
from registered and accredited GPs in the after hours
period (Tasmanian callers have access via the GP Assist
service).
Women and their families who are facing other
challenges such as emotional distress, perinatal issues,
and questions about pregnancy options can call the
helpline and be transferred to a qualified counsellor.
4. mindhealthconnect
mindhealthconnect is part of the Australian
Government’s National e-Mental Health Strategy.
This website provides all Australians with access
to a range of trusted, high quality programs,
services and information to support a healthy mind.
mindhealthconnect covers three key mental health
concerns – stress, anxiety and depression – and will
expand over the next 18 months to include additional
mental health issues. Visitors to the website can access
a range of online programs as well as videos, fact sheets
and online support groups. They can also choose to
use a guided search tool, which will then filter the most
relevant information for their concern.
Colin Seery
CEO
Healthdirect Australia
Healthdirect Australia Quarterly Report Q1 2013
3
Contents
1. healthdirect Australia 6
1.1 Number of calls
6
1.1.1 Calls handled
1.1.2 Call type
6
6
1.2 Time of calls
6
1.2.1 Time of day
6
1.2.2 Day of week
7
1.3 Patient age and gender
7
1.4 Caller relationship to patient
8
1.5 Location
8
1.6 Aboriginal and Torres Strait Islander patients
8
1.7 Interpreter and hearing services
8
1.8 Clinical issues
9
1.9 Advice
9
2. after hours GP helpline
10
2.1 Number of calls
11
2.2 Time of calls
11
2.2.1 Time of day
11
2.2.2 Day of week
11
2.3 Patient age and gender
12
2.4 Caller relationship to patient
12
2.5 Location
12
2.6 Aboriginal and Torres Strait Islander patients
12
2.7 Interpreter and hearing services
13
2.8 Clinical issues
13
2.9 Advice
13
3. Pregnancy, Birth and Baby
14
3.1 Number of calls
14
3.2 Time of calls
14
3.2.1 Time of day
14
3.2.2 Day of week
14
3.3 Age and gender of callers
15
3.4 Caller relationships
15
3.5 Location of callers
15
3.6 Aboriginal and Torres Strait Islander callers
16
3.7 Interpreter and hearing services
16
3.8 Types of information requested by callers
16
3.9 Advice given to callers
18
3.10 Number of website visits
18
3.11 Time of website visits
18
3.11.1 Time of day
18
3.11.2 Day of week
18
3.12 Website visitor location
18
4. mindhealthconnect19
4.1 Number of website visits
19
4.2 Time of website visits
19
4.2.1 Time of day
19
4.2.2 Day of week
19
4.3 Website visitor location
19
1. healthdirect Australia
Nurse triage
1.1.2 Call type
The following statistics pertain to calls handled by the
telephone nurse triage service, healthdirect Australia for the
period January - March 2013 (Q1 2013). healthdirect Australia
operates in the ACT, NSW, the NT, SA, TAS and WA.
In Q1 2013, the majority of calls were triaged (82.1%),
followed by a request for health information (10.6%), a quick
call (4.3%) and a provider referral (3%). Quick calls include
feedback, wrong numbers and media enquiries (Fig 3).
1.1 Number of calls
1.1.1 Calls handled
healthdirect Australia handled 208,313 calls in Q1 2013
(Fig 1).
80
69,656
70
76,038
62,619
60
82.1%
Triage
4.3%
Quick call
3.0%
Provider referral
Figure 3: Call type (healthdirect Australia)
40
30
20
1.2 Time of calls
10
0
Jan-13
Feb-13
1.2.1 Time of day
Mar-13
Figure 1: Calls per month (healthdirect Australia)
In Q1 2013, the most frequent call time was 8.00pm while
the least frequent call time was 5.00am (times are AEST /
AEDST). The period 6.00pm – 11.00pm had the heaviest call
traffic (35%) (Fig 4).
In Q1 2013, there was a 3.2% decrease in calls from the
previous quarter (Q4 2012 – 215,251) and an 1.3% increase
in calls from the same period in 2012 (Q1 2012 – 205,721)
(Fig 2).
Q1 2013
20
15
‘000s
208,313
10
215,251
Q4 2012
‘000s
Figure 2: Calls per quarter (healthdirect Australia)
6
Healthdirect Australia Quarterly Report Q1 2013
AM
10
A
11 M
A
12 M
PM
1
PM
2
PM
3
PM
4
PM
5
PM
6
PM
7
PM
8
PM
9
PM
10
P
11 M
PM
AM
AM
9
8
AM
AM
7
6
AM
AM
5
4
2
1
AM
0
3
205,721
Q1 2012
AM
AM
5
12
‘000s
50
Figure 4: Calls per hour (healthdirect Australia)
1.2.2 Day of week
In Q1 2013, Sunday was the busiest day (16.7% calls),
followed by Saturday (15.9%) and Monday (14%).
Thursday had the lowest volume of calls (13%).
1.3 Patient age and gender
Callers and patients are not necessarily the same person,
for example a mother might call on behalf of a child. The
information in this section pertains to the patient.
In Q1 2013, 61% of patients were female and 39% male.
26.5% of calls were made on behalf of a child aged 0-4
years, representing a significantly higher proportion of
patients than any other age group for both females
and males (Fig 5).
30
25
15
10
9
0
>8
4
-7
75
9
-7
70
4
-6
65
9
-6
60
4
-5
55
9
-5
4
-4
50
45
9
-4
40
4
-3
35
9
-3
30
4
-2
25
9
-2
20
4
-1
15
-9
-1
10
5
0
-4
5
0
‘000s
20
Figure 5: Patients by age and gender
(healthdirect Australia)
“ There was a 1.3%
increase in calls to
healthdirect Australia
compared to the same
period in 2012 “
Healthdirect Australia Quarterly Report Q1 2013
7
1. healthdirect Australia
Nurse triage (continued)
1.4 Caller relationship to patient
Of the callers who identified their relationship to the patient,
the majority of calls were made for concerns about personal
health (60.9%) (Table 1).
Relationship of caller to patient
%
Self
60.9
Parent
32.1
Wife / partner
1.6
Child
1.4
In Q1 2013, the highest number of patients originated from
NSW (94,698), followed by WA (47,962) and SA (26,898).
79% of patients were from metropolitan areas (Fig 6).
N/A represents location data that was not available or
collected.
Metro
94,698
Rural
‘000s
80
Remote
N/A
60
47,962
20
0
26,898
8,291
ACT
NT
21,636
5,352
2,671
NSW
SA
TAS
WA
N/A
Figure 6: Patients by location (healthdirect Australia)
8
Cultural background
Aboriginal or Torres Strait Islander
%
Not Aboriginal or Torres Strait Islander
83.8
Declined
12.6
3.6
1.7 Interpreter and hearing services
1.5 Location
40
In Q1 2013, 3.6% of patients identified themselves as being
Aboriginal or Torres Strait Islander (Table 2).
Table 2: Cultural background (healthdirect Australia)
Table 1: Top four caller-to-patient relationships
(healthdirect Australia)
100
1.6 Aboriginal and Torres Strait
Islander patients
Healthdirect Australia Quarterly Report Q1 2013
In Q1 2013, 13 people required the services of an interpreter
and two used the National Relay Service.
1.8 Clinical issues
1.9 Advice
Where appropriate, clinical issues are categorised as adult or
paediatric (child).
In Q1 2013, the most frequent types of advice given by triage
nurses were ‘Self care at home’ (20.4%), ‘Refer to after hours
GP helpline’ (17.4%) and ‘See a Doctor / health provider
within 24 hours’ (15.4%). 14.1% of callers were advised
that the patient should ‘Attend an Emergency Department
immediately,’ while 5.4% of calls were transferred to Triple
Zero (000) (Table 4).
In Q1 2013, the most common clinical issues addressed by
a triage nurse were medication queries, abdominal pain and
vomiting by a child (Table 3).
(P) represents paediatric conditions.
Clinical issue
1
Medication query
2
Abdominal pain
3
Vomiting (P)
4
Chest pain
5
Fever (P)
6
Head trauma (P)
7
Diarrhoea (P)
8
Pregnancy concerns
9
Bites and stings
10
Cold symptoms (P)
11
Rash (P)
12
Postoperative problems
13
Headache
14
Nausea / vomiting
15
Back symptoms
16
Tooth, gum and jaw symptoms
17
Dizziness / vertigo
18
Cough (P)
19
Neurological symptoms
20
Poisoning (P)
Recommendation / advice
Self care at home
%
20.4
Refer to after hours GP helpline
17.4
See Doctor / health provider within 24 hours
15.4
Attend Emergency Department immediately
14.1
See Doctor / health provider within 4 hours
9.9
See Doctor / health provider immediately
8.8
Activate Triple Zero (000)
5.4
See Doctor / health provider within 72 hours
5.3
See Doctor / health provider within 2 weeks
1.7
Call Poisons Information Centre immediately
1.3
See mental health provider immediately
0.2
Table 4: Recommendation / advice (healthdirect Australia)
Table 3: 20 most common clinical issues
(healthdirect Australia)
Healthdirect Australia Quarterly Report Q1 2013
9
2. after hours GP helpline
Calls transferred by triage nurses
The after hours GP helpline is available in all states and
territories of Australia with the exception of Tasmania, (who
have access to accredited GPs via GP assist service).
The service operates during the following hours:
• 6.00pm – 8.00am Monday to Saturday,
• 12.00pm Saturday – 8.00am Monday, and
• 24 hours a day on public holidays.
Callers to the telephone-based nurse triage services
healthdirect Australia, NURSE-ON-CALL in Victoria and
13 HEALTH in Queensland during after hours GP helpline
operating hours may be transferred to a GP when a triage
nurse determines it is clinically appropriate.
In Q1 2013, approximately 25,000 patients were provided
with self care advice by telephone GPs, assisting in the
prevention of unnecessary visits to emergency departments
and after hours services. Approximately 13,000 patients were
specifically redirected from requiring and seeking urgent after
hours face-to-face treatment by speaking with a GP via the
telephone.
“ There was a 11.4% increase
in calls to the after hours GP
helpline from the same period
in 2012 (Q1 2012 - 36,550) “
10
Healthdirect Australia Quarterly Report Q1 2013
2.1 Number of calls
2.2 Time of calls
The after hours GP helpline handled 40,717 calls in
Q1 2013 (Fig 7).
2.2.1 Time of day
20
15,758
12,614
12,345
5
10
4
Q1 2013
40,717
40,877
Q4 2012
Q1 2012
AM
AM
AM
AM
AM
A
11 M
A
12 M
PM
1
PM
2
PM
3
PM
4
PM
5
PM
6
PM
7
PM
8
PM
9
PM
10
P
11 M
PM
10
9
8
7
6
AM
5
4
0
AM
1
AM
In Q1 2013, there was a 0.4% decrease in calls from the
previous quarter (Q4 2012 – 40,877) but a 11.4% increase in
calls from the same period in 2012 (Q1 2012 - 36,550)
(Fig 8).
2
3
Figure 7: Calls per month (after hours GP helpline)
AM
Mar-13
2
Feb-13
3
1
Jan-13
‘000s
0
AM
5
12
‘000s
15
In Q1 2013, the most frequent call time was 9.00pm while
the least frequent call time was 8.00am (times are AEST/
AEDST). The period 6.00pm – 1.00am had the heaviest call
traffic (59%) (Fig 9). Note that calls between 8.00am and
6.00pm reflect calls that were received on weekends and
public holidays.
Figure 9: Calls per hour (after hours GP helpline)
2.2.2 Day of week
In Q1 2013, Sunday was the busiest day (23.7% calls),
followed by Saturday (18.2%) and Monday (13.1%). Thursday
had the lowest volume of calls (10.7%).
36,550
‘000s
Figure 8: Calls per quarter (after hours GP helpline)
Healthdirect Australia Quarterly Report Q1 2013
11
2. after hours GP helpline
Calls transferred by triage nurses (continued)
2.3 Patient age and gender
2.5 Location
Callers and patients are not necessarily the same person;
for example a mother might call on behalf of a child. The
information in this section pertains to the patient. In Q1 2013,
63% of patients were female and 37% male. 24% of calls
were made on behalf of a child aged 0-4 years, representing
for both females and males a significantly higher proportion of
patients than any other age group (Fig 10).
In Q1 2013, the highest number of patients originated from
NSW (14,405), followed by VIC (12,221) and WA (7661). 78%
of patients were from metropolitan areas (Fig 11).
‘000s
5
3
9
2
0
1
Remote
7,661
6
3
4,422
1,302
ACT
NSW
417
883
NT
QLD
SA
VIC
WA
9
0
>8
4
-7
75
9
-7
70
4
-6
65
9
-6
60
4
-5
9
-5
55
50
4
-4
45
9
-4
40
4
-3
35
9
-3
30
4
-2
25
9
-2
4
-1
20
15
-9
-1
10
5
-4
Figure 11: Patients by location (after hours GP helpline)
0
‘000s
4
Rural
12,221
12
6
0
Metro
14,405
15
Figure 10: Patients by age and gender (after hours
GP helpline)
2.6 Aboriginal and Torres Strait
Islander patients
2.4 Caller relationship to patient
In Q1 2013, 3.8% of patients identified themselves as being
Aboriginal or Torres Strait Islander (Table 6).
Of the callers who identified their relationship to the patient,
the majority of calls were made for concerns about personal
health (58.4%) (Table 5).
Relationship of caller to patient
Self
%
Parent
33.6
Wife / partner
2.3
Child
1.9
Husband / partner
1.3
58.4
Table 5: Top five caller-to-patient relationships
(after hours GP helpline)
12
Healthdirect Australia Quarterly Report Q1 2013
Cultural background
Aboriginal or Torres Strait Islander
%
3.8
Not Aboriginal or Torres Strait Islander
91.7
Declined
4.5
Table 6: Cultural background (after hours GP helpline)
Note: this table excludes triage calls transferred from the
NURSE-ON-CALL, as these calls do not provide information
on the cultural background of the caller.
2.7 Interpreter and hearing services
2.9 Advice
25 callers required the services of an interpreter and three
callers used the National Relay Service.
In Q1 2013, the most frequent types of advice given by
GPs on the after hours GP helpline were ‘Self care and see
a doctor / health provider within normal operating hours’
(50.3%), ‘See a GP immediately’ (27.2%) and ‘Self care at
home’ (9.3%). 0.8% of calls were transferred to Triple Zero
(000) (Table 8).
2.8 Clinical issues
Where clinically appropriate, specific conditions are
categorised as adult or paediatric (child).
In Q1 2013, the most common clinical issues addressed
by the after hours GP helpline were diarrhoea and vomiting
(Table 7).
(P) represents paediatric conditions.
Clinical issue
1
Diarrhoea
2
Vomiting
3
Rash
4
Dizziness / vertigo
5
Headache
6
Gastrointestinal bleeding
7
Vomiting (P)
8
Postoperative problems
9
Cough (P)
10
Urinary symptoms: female
11
Bloody urine
12
Pregnancy problems
13
Flank pain
14
Chest pain
15
Diarrhoea (P)
16
Diabetes symptoms
17
Sore throat
18
Back symptoms
19
Crying baby <3 months
20
Premenopausal symptoms
Recommendation / advice
Self care advice and see a doctor / health
provider within normal operating hours
%
See a GP immediately
27.2
Self care at home
9.3
Emergency Department immediately
8.1
50.3
Table 8: Recommendation / advice (after hours GP helpline)
Table 7: 20 most common clinical issues
(after hours GP helpline)
Healthdirect Australia Quarterly Report Q1 2013
13
3. Pregnancy, Birth and Baby
Advice and counselling
The following statistics pertain to Pregnancy, Birth and Baby
for the period January - March 2013 (Q1 2013). This report
incorporates the Pregnancy, Birth and Baby website, which
launched on 14 January 2013.
Pregnancy, Birth and Baby handled 8,893 calls in Q1 2013
(Fig 12).
3,264
3,026
2,603
3000
3.2.1 Time of day
In Q1 2013, the most popular call time was 7.00pm while the
least popular was 5.00am (times are AEST/AEDST) (Fig 14).
3.1 Number of calls
700
600
500
400
300
200
AM
AM
AM
AM
AM
AM
AM
A
11 M
A
12 M
PM
1
PM
2
PM
3
PM
4
PM
5
PM
6
PM
7
PM
8
PM
9
PM
10
P
11 M
PM
10
9
8
7
6
5
4
AM
3
AM
12
1500
2
0
2000
AM
100
2500
1
3500
3.2 Time of calls
Figure 14: Calls per hour (Pregnancy, Birth and Baby)
1000
500
0
Jan-13
Feb-13
Mar-13
Figure 12: Calls per month (Pregnancy, Birth and Baby)
Q1 2013 showed a 2.5% increase than the previous quarter
(Q4 2012 – 8,676) (Fig 13).
Q1 2013
Q4 2012
8,893
8,676
10,974
Q1 2012
‘000s
Figure 13: Calls per quarter (Pregnancy, Birth and Baby)
14
Healthdirect Australia Quarterly Report Q1 2013
3.2.2 Day of week
In Q1 2013, Monday was the busiest day (15.2% calls),
followed by Wednesday (14.8%) then Tuesday (14.5%) and
Friday (14.5%). Saturday had the lowest volume of calls
(13.2%).
3.3 Age and gender of callers
3.4 Caller relationships
Callers and patients are not necessarily the same person;
for example a mother might call on behalf of a child. The
information in this section pertains to the caller.
Of the callers who identified their relationship to the patient,
the majority of calls were made for concerns about personal
health (67.3%) (Table 9).
In Q1 2013, 75.3% of callers were female and 12.7% male.
12% of callers elected not to disclose their gender. The most
common age groups for female callers were 30-34 (27.8%),
25-29 (23.2%) and 35-39 (13.7%).
The most common age groups for male callers were 30-34
(4.9%), 25-29 (3.1%) and 35-39 (3%) (Fig 15).
Relationship of caller to subject
Self
%
67.3
Mother
23.2
Father
5.0
Husband / male partner
2.6
Table 9: Top four caller-to-subject relationships
(Pregnancy, Birth and Baby)
2000
Male callers
Female callers
1500
3.5 Location of callers
1000
In Q1 2013, the highest number of calls originated from NSW
(2,882) followed by SA (1,551) and WA (1,187) (Fig 16).
500
9
0
>8
4
-7
75
9
-7
70
4
-6
65
9
-6
60
4
-5
55
9
-5
50
4
-4
45
9
-4
40
4
-3
35
-2
9
-3
25
30
9
-2
4
20
5
<1
-1
15
Figure 15: Caller age and gender
(Pregnancy, Birth and Baby helpline)
Metro
2,882
3000
0
Rural
2500
Remote
N/A
2000
1,551
1500
1,164 1,187
897
1000
500
0
151
71
ACT NSW NT QLD SA
887
103
TAS VIC WA N/A
Figure 16: Callers by location (Pregnancy, Birth and Baby)
N/A represents location data that was not available or
collected.
Healthdirect Australia Quarterly Report Q1 2013
15
3. Pregnancy, Birth and Baby
Advice and counselling
(continued)
3.6 Aboriginal and Torres Strait
Islander callers
3.8 Types of information requested
by callers
In Q1 2013, 1.3% of callers identified themselves as being
Aboriginal or Torres Strait Islander (Table 10).
In Q1 2013, the most common types of information
requested via the helpline were regarding the topics of
maternal and child health, constipation and bottle feeding
(Table 11).
Cultural background
Aboriginal or Torres Strait Islander
%
1.3
Not Aboriginal or Torres Strait Islander
78.8
Declined
19.9
Table 10: Cultural background (Pregnancy, Birth and Baby)
3.7 Interpreter and hearing services
Five callers required the services of an interpreter and no
callers required hearing assistance services.
Type of information requested
1
Maternal and child health
2
Constipation
3
Bottle feeding
4
Crying baby
5
Drugs and alcohol
6
Breastfeeding
7
Child health: poos, wees and nappies
8
General counselling
9
Feeding: solids
10
Sleep: 0 - 3 months
11
Sleep: 3 - 6 months
12
Sleep: 6 months +
13
Babies and hot weather
14
Pregnancy: eating well
15
Child health - about babies
16
Sexual health services
17
Sudden Infant Death Syndrome (SIDS)
18
Family welfare / crisis invervention
19
Foods to avoid during pregnancy
20
Development - teeth
Table 11: Top 20 types of information requested
(Pregnancy, Birth and Baby)
16
Healthdirect Australia Quarterly Report Q1 2013
“ 48,995 people in Q1 have visited
the Pregnancy, Birth and Baby
website since it was launched in
January 2013 “
Healthdirect Australia Quarterly Report Q1 2013
17
3. Pregnancy, Birth and Baby
Advice and counselling
(continued)
3.9 Advice given to callers
3.11 Time of website visits
In Q1 2013, the most common types of advice or
recommendations given were ‘Referral to a nurse’ (67.8%),
‘Supply of pregnancy and perinatal fact sheets’ (13.4%) and
‘General counselling’ (6.3%) (Table 12).
3.11.1 Time of day
In Q1 2013, 51.7% of visits occurred between 10.00am and
5.00pm (Fig 18).
5000
Recommendation / advice
Referral to a nurse
%
67.8
Supply of pregnancy and perinatal fact sheets
13.4
General counselling
6.3
Health provider contact details
5.9
Referred back to a treating medical professional
2.5
2000
Referral to a pregnancy / perinatal
support agency
1.4
1000
Pregnancy counselling
1.3
0
4000
AM
10
A
11 M
A
12 M
PM
1
PM
2
PM
3
PM
4
PM
5
PM
6
PM
7
PM
8
PM
9
PM
10
P
11 M
PM
AM
9
AM
8
AM
7
AM
6
AM
5
AM
4
AM
3
AM
1
12
Table 12: Recommendation / advice
(Pregnancy, Birth and Baby)
2
AM
3000
Figure 18: Time of visits (Pregnancy, Birth and Baby)
3.11.2 Day of week
3.10 Number of website visits
Visitor numbers were very steady throughout the week in
Q1 2013. Saturday had the lowest number of visits (11.5%).
48,995 people visited the Pregnancy, Birth and Baby website
in Q1 2013 (Fig 17).
1200
3.12 Website visitor location
1000
In Q1 2013, the highest number of visits originated from NSW
(36.2%), followed by VIC (25.1%) and QLD (14.1%) (Fig 19).
800
600
20
400
200
15
3/
13
10
6,903
31
/0
3/
13
/0
14
2/
13
/0
14
1/
13
/0
‘000s
12,297
0
14
17,713
Figure 17: Total visits (Pregnancy, Birth and Baby)
5
1,215
0
4,236
3,576
ACT NSW
NT
2,288
563
204
QLD
SA
TAS
VIC
WA
N/A
Figure 19: Visitor location (Pregnancy, Birth and Baby)
N/A represents location data that was not available or
collected.
18
Healthdirect Australia Quarterly Report Q1 2013
4. mindhealthconnect A gateway to trusted mental
health services
4.2.2 Day of week
The following statistics pertain to the website
www.mindhealthconnect.org.au for the period January March 2013 (Q1 2013).
The busiest day of the week in Q1 2013 was Thursday
(15.3% of visits), followed by Wednesday (14.7%) and Friday
(14.5%). Monday had the lowest number of visits (13.5%).
4.1 Number of website visits
151,153 people visited the mindhealthconnect website in
Q1 2013 (Fig 20).
4.3 Website visitor location
4000
3500
In Q1 2013, the highest number of visits originated from NSW
(33.6%), followed by VIC (28.2%) and QLD (15.3%) (Fig 22).
3000
60
2500
50,786
50
‘000s
2000
1500
1000
42,591
40
30
23,159
20
13
3/
/0
31
13
3/
/0
01
13
2/
/0
01
01
/0
1/
13
500
Figure 20: Total visits (mindhealthconnect)
10
0
13,899
11,261
3,167
ACT NSW
NT
4,408
1,644
238
QLD
SA
TAS
VIC
WA
N/A
Figure 22: Visitor location (mindhealthconnect)
4.2 Time of website visits
N/A represents location data that was not available or
collected.
4.2.1 Time of day
In Q1 2013, 45% of visits occurred between 10.00am and
5.00pm (Fig 21).
12,000
10,000
8,000
6,000
4,000
12
0
AM
1
AM
2
AM
3
AM
4
AM
5
AM
6
AM
7
AM
8
AM
9
AM
10
A
11 M
A
12 M
PM
1
PM
2
PM
3
PM
4
PM
5
PM
6
PM
7
PM
8
PM
9
PM
10
P
11 M
PM
2,000
Figure 21: Time of visits (mindhealthconnect)
Healthdirect Australia Quarterly Report Q1 2013
19
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