VCB – [email protected] USER GUIDE FOR INDIVIUAL (FOR INDIVIUAL) 1

VCB – [email protected] USER GUIDE FOR INDIVIUAL
VCB – [email protected] USER GUIDE FOR INDIVIUAL
(FOR INDIVIUAL)
1
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Content
How to access [email protected]: www.vietcombank.com.vn ....................................................................................... 3
Login [email protected] .................................................................................................................................................. 4
Home/ Navigation:........................................................................................................................................................ 5
Inquiry account ............................................................................................................................................................. 6
Payment ...................................................................................................................................................................... 12
Card management ....................................................................................................................................................... 25
Fixed Deposits ............................................................................................................................................................ 31
Close an account ......................................................................................................................................................... 31
Service registration ..................................................................................................................................................... 32
Support........................................................................................................................................................................ 34
2
VCB – [email protected] USER GUIDE FOR INDIVIUAL
How to access [email protected]: www.vietcombank.com.vn
3
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Login [email protected]
Login
To login, you need your means of authorization:
Username
Password
Number: enter characters displayed on the login screen
Forgot password
Please go to any transaction counters of VCB branches
Note
For more information and futher assistance, please contact VCC
(Vietcombank Contact Center): 1900545413 or 04.38243524/
04.38245716 or any Vietcombank branches.
4
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Home/ Navigation:
Navigation
A – Inquiry area
Inquiry account and card you are using
B – Payments
Implement transactions and manage them.
C – Content
Display the corresponding information for each type of transaction
D – Fixed Deposits
Implement fixed deposits transactions through payment an account
and close an account when necessary.
E – Service registration
You can register extra services provided by VCB.
F – Support:
You use this menu to change password, view user guide or print this
page.
5
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Inquiry account
Account list
Display your account list, include in:
Saving account
Fixed deposit account
Demand deposit account
Loan account
6
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Inquiry account
Transaction detail
Select your account to view account detail
Account statement
Choose period time of statement: From date …. To date…..
Note: [email protected] only provides transaction details for
maximum 03 months. If you would like to get information over
03 months ago, please contact Vietcombank branches.
7
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Inquiry card
Card list
Display your card list, include in:
Credit card
Debit card
Card Information
Select a card in card list to view card information.
To view other card information, please select other card in list
and click on View button.
8
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Inquiry card
Card statement:
Display information of transactions which are on selected statement
Please select a card number, a statement period and click on
View button.
To view other card number, or other statement period, please
select in list again and click on View button.
Card transactions:
Display information of transactions which were settled and will be on the
next statement period
Please select a card number and click on View button.
To view information of other transaction, please select other card
in list again and click on View button
Pending transactions:
Display information of transactions which have not been settled yet.
Those are waiting for process of system and will be hold in card limit
temporarily.
9
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Your first step on the [email protected]
1. OTP registration
Please choose OTP registration menu to registry a telephone number to
receive OTP sent by Vietcombank
Choose a number receiving OTP
Enter security number and click on Confirm button for a
system sending OTP to number register
Enter OTP, check agreement box, and click on Accept button to
complete the registration
10
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Your first step on the [email protected]
2. Set transaction limit
Please select Change transfer quota menu to set the maximum amount
that could be transferred daily.
Select a transfer limit
Check boxes to agree to our Terms and Conditions.
Press Confirm button to set quota.
Choose OTP method, enter security number and click on
Confirm button for a system sending OTP to number register
Enter OTP and click on Accept button to complete the
registration
11
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
1. Functions
Payment transactions: Select transaction type
Transfer
Card statement payment
Card transfer
Billing payment
Financial service
Topup payment
Tax payment
12
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
2. Transfer
Transfer to another Vietcombank account
Please select Make a transfer menu and select Transfer to
another VCB account transfer type
Fill in the transfer form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
 Note:
o
Debit account: you are not allowed to transfer from joint
accounts
o
Credit account: you are not allowed to transfer to the
following accounts
 FI accounts
 Accounts in foreign currency
 Accounts of non-resident foreigners
o
You will receive transaction bill on screen and sent via
email.
13
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
Transfer to beneficiary collects cash at VCB
Please select Make a transfer menu and select Beneficiary
collects cash at VCB transfer type
Fill in the transfer form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
 Note:
o
Beneficiary brings ID/Passport to receive the money at
any VCB counter
14
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
Transfer to another Vietnamese bank’s account
Please select Make a transfer menu and select Transfer to
another Vietnamese bank’s account transfer type
Fill in the transfer form and press Confirm button. Please
choose your bank and branch you want to transfer through 04
criterias
o
Bank type
o
Bank name
o
Province/ City
o
Branch name
Base on your information filled, VCB will process it
automatically (post in VCB and send order information to the
beneficiary bank)
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
 Note:
o
Cut-off time: 15h30

Transactions are created before 15:30, Vietcombank
will process the order during the day
15
VCB – [email protected] USER GUIDE FOR INDIVIUAL

o
After this time, Vietcombank will debit your
account. The next working day, VCB will be sent
your order information to the beneficiary bank
Access menu Transfer status for:

You will receive transaction bill on screen.

Check status of your orders
16
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
Print electronic invoices
You can print Electronic invoice of orders at Transfer status
menu
The program only supports you print these invoices for 10 days
after VCB processed orders successfully.
If you would like to get invoices over 10 days ago, please contact
Vietcombank branches.
Electronic invoices
For transfer invoices: you can print invoices having full
information.
For Local tax payments: beside Transfer slip, you also can print
Deposit slip
17
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
Transfer status
To check transfer status, you access Transfer status menu
Successful: the order approved and VCB processed
successfull.
Pending: VCB is processing the order.
Rejected: the order is rejected
Updating transfer: The program hasn’t updated your order.
Please contact VCC (Vietcombank Contact Center):
1900545413 or Vietcombank branches
 Note:
o
You can only view orders created within 10 days.
o
You had better to keep billing payment in the case of
verifying with Vietcombank
18
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
3. Card transfer
Please select Card transfer menu to transfer money to another card
of linked bank
Fill in the card transfer form and press Accept button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
 Note:
o
Debit account: you are not allowed to transfer from joint
accounts
o
Beneficiary card number: apply for the card of the
Bank as stipulated in each period
19
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
4. Card statement payment
Please select Card statement payment menu to pay expenditures on
your credit cards
Amount
Min amount: the amount should be paid before due date. If not,
you will be charged late payment fee
Statement balance: the amount is displayed on your monthly
Card account statement
Outstanding balance: the amount includes Current Balance and
Pending Statement Balance.
Others: the amount you enter
Payment amount regulations
Total payment amount in 01 statement period on any transaction
channels has to not exceed 500 million VND
Payment amount must not exceed Outstanding balance
In case your refund amount is greater than your billed amount,
you can go to our counters to request the refund.
20
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
Payment process
Fill in that form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
 Note:
o
Cut-off time
 Transactions are created before 17:00, Vietcombank will
process the order during the day
 After this time, Vietcombank will process the order
during the next working day
.
21
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
5. Billing payment
Please select Billing payment menu to pay the bill payment of
companies in co-operation with Vietcombank
Fill in that form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
6. Financial service
Please select Financial service menu to pay the bill payment
of companies in co-operation with Vietcombank (Financial,
Assurance, Stock companies …)
Fill in that form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
22
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
7. Local tax payment
Tax payment
For your company: Pay taxes of yourself (The program
automatically display tax number)
For others: You also can pay taxes of other companies
Payment screen
1 - Tax information: is displayed automatically, such as:
company name, Taxation department, correspondent account
(the tax information is provided by Taxation Department).
2 – Tax information: is displayed automatically. If having
no information, please fill in tax information wich you still
would like to pay.
3 – Extra taxes information
You can compensate other taxes beside taxes provided by
Taxation Department
Payment process
Fill in tax form and select tax types needed to pay
Implement this payment as same as Transfer function
23
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
8. Topup payment
Please select Topup payment menu to implement the topup
payment of companies in co-operation with Vietcombank
(OnePay, VTC, VietPay…)
Fill in that form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
24
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Card management
1. Credit card
Credit card management: please select sevices
Change card limit
Lock card
Unlock card
Register for Internet usage
Unregister for Internet usage
Changing credit daily limit level
Fill in that form and press Confirm button
Select new daily limit level, check agreement box, and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Confirm button to complete the
transaction
 Note:
o
If the spending daily limit/withdraw cash in on that you have
chosen more than the current remaining credit limit of the card,
you will only be used within the rest of your card limit.
25
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Card management
Lock credit card
Please pick “Credit card -> Lock card” menu
Tick box to agree to our Terms and Conditions and press Accept
button to complete lock card
Unlock credit card
Please select card number locked, tick agreement box and press
“Confirm”
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Confirm button to complete the
transaction
 Note:
o
Allowing unlock card by the customer locked on [email protected] only or temporary requested lock card at
branches/VCC
26
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Payment
Register online card payment
Please select card number, tick agreement box and press
“Confirm”
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Confirm button to complete the
transaction
 Note:
o
Only made with Visa, MasterCard, JCB is active.
Lock online card payment
Please select card number need to be lock, tick agreement box
and press “Confirm”
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Confirm button to complete the
transaction
 Note:
o
Only made for card registration used on the Internet.
27
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Card management
2.
Debit card
Debit card management: please select services
Lock card
Unlock card
Change account
Lock debit card
Please pick “Debit card -> Lock card” menu
Tick box to agree to our Terms and Conditions and press Accept
button to complete lock card.
28
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Card management
Unlock debit card
Please select card number locked, tick agreement box and press
“Confirm”
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and press Confirm to complete the transaction
 Note:
o
Allowing unlock card by the customer locked on [email protected] only or temporary requested lock card at
branches/VCC.
Change demand deposit account
Please select card number and select another demand deposit
account
Tick agreement box and press “Confirm”
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and press Confirm to complete the transaction
 Note:
o
Only allow changes account for the Primary A/C and
changes in the accounts of the same 1 CIF, Type TK USD /
VND
29
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Fixed Deposits
Open an account
Please select Open an account menu to transfer money from
demand deposit account to fixed deposit account on the new open
Fill in that form and press Confirm button
The order will be checked to display information of
transaction
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Open an account button to
complete the transaction
 Note:
o
You will receive transaction bill on screen and sent via
email.
o
You had better to keep billing payment in the case of
verifying with Vietcombank
30
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Fixed Deposits
Close an account
Please choose Close an account menu to transfer original
balance and accrual interest to demand deposit
Fill in that form and press Confirm button
The order will be checked to display information of
transaction
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Open an account button to
complete the transaction

Note:
o
You will receive transaction bill on screen and sent via
email.
o
You had better to keep billing payment in the case of
verifying with Vietcombank
31
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Service registration
1. SMS Banking
Registration
Please register for VCB SMS-Banking at an ATM or the nearest counter!
Change account
Transactions allow you to change the default account associated with the
phone in SMS Banking
Please pick “SMS Banking -> Change account” menu
Choose another account, check box to agree to our Terms and Conditions
and press Accept button to complete change
Change phone number
Please pick “SMS Banking -> Change phone number” menu
Enter new phone number, enter security number and click on Accept
button for a system sending OTP to number register
Enter OTP and current password
Check box to agree to our Terms and Conditions and press Accept button
to complete change
32
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Service registration
Stop temporarily
Please pick “SMS Banking -> Stop temporarily” menu
Check box to agree to our Terms and Conditions and press Accept button
to complete stop temporarily
Re-registration
Please pick “SMS Banking -> Re-registration” menu
Check box to agree to our Terms and Conditions and press Accept button
to complete re-registration
2. Phone Banking
Registration
Please register for VCB Phone-Banking at the nearest counter!
33
VCB – [email protected] USER GUIDE FOR INDIVIUAL
Service registration
3. Statements via email
You need to choose account types and language received via your email
Account types you would like to receive statements
Demand deposit
Saving account
Loan account
Languages
Vietnamese
English
Note
In case of changing email, you need to register statements via new email
again
Support
Change password
Please select Change password menu
Enter current password and new password
Enter security number and click on Submit button to complete
change
34
VCB – [email protected] USER GUIDE FOR INDIVIUAL
For more information and futher assistance, please contact VCC (Vietcombank Contact Center): 1900545413 or
04.38243524/ 04.38245716 or any Vietcombank branches.
Thank you for using services of Vietcombank!
35