95% of all failures related to supporting internal customers result from a failure to clarify and align expectations. Carefully designed with This workshop is designed to help you avoid this challenge and other an action-learning pitfalls by providing the tools to manage expectations with your internal component, the session customers and achieve success. includes participant coaching to immediately integrate new practices Dates: Thursday, April 23, & Wednesday, May 13, 2015 8:30 a.m. to 4:30 p.m. Location: HNI Risk Services 16805 W. Cleveland Ave., New Berlin, WI 53151 into everyday work. The sessions are conducted three weeks apart, giving you time to This applied learning experience will help you: Incorporate the critical elements of building strategic partnerships with your internal customers Create effective "contracts" or agreements with internal customers that define important work outcomes, roles and responsibilities Learn to ask the high-gain questions to assess, analyze and diagnose gaps in business performance with fewer questions in less time Integrate proven change management and employee engagement methods into the consulting process put lessons into practice― Pre-work: Assess current customers’ knowledge & relationship, read select chapters from Peter Block’s Flawless Consulting High gain & low gain questions Gap & root cause analysis Contracting / aligning expectations Develop business acumen as a “student of your customer’s business” Structured applied learning processes Relationship management & strategic partnership Managing resistance Inventory of consulting styles Change management & engagement Strategic Partnership: Understand & manage partnerships strategically Understand how to surface assumptions, align expectations and clarify the roles and responsibilities of projects to coordinate work across business units. Assessment & Analysis: Gather essential information Learn questioning skills and data gathering techniques to support collaboration with internal customers to build sustainable solutions to business challenges. Drive Change: Lead the charge driving effective, sustainable change Develop critical skills aimed at creating, supporting and sustaining change through activities that engage employees and achieve better results. Pre-Work First Session Second Session Pre-session reading & internal customer study questions sent to participants Strategic partnership contracting & discovery Assessment & analysis Driving change & engagement Location: HNI Risk Services, 16805 W. Cleveland Ave., New Berlin, WI 53151 Dates: Thursday, April 23, & Wednesday, May 13, 2015 Time: 8:30am to 4:30pm Fee: $950 for the two-day workshop, includes program materials, refreshments and lunch. Participants will be expected to have, or provide for themselves, a copy of the text: Flawless Consulting 3rd Edition, by Peter Block. For optimal learning and application within your organization, we highly recommend a minimum of two participants attend from each company. If you purchase two registrations, you will receive a third at no cost. Instructor: Drew Howick, Patina Solutions’ National Practice Director—Leadership & Organizational Development Cancellation Policy: Registration fee, less a $50 administrative charge, is refundable if cancellation is received 14 days prior to the start of the scheduled program. No refunds will be given after that time; however, registration is transferable to another individual. We reserve the right to cancel a seminar and will refund full registration fee if we cancel a seminar. We are not responsible for travel and/or lodging expenses in the event the seminar is cancelled. By registering, customers indicate they understand and agree to the cancellation and refund policy. Professionals who want to increase their strategic partnership skills with internal customers: IT professionals Purchasing professionals Finance & accounting professionals Marketing professionals HR professionals Compliance, health & safety specialists Organizational development consultants Change management specialists Project managers Other shared services professionals © 2015 PATINA SOLUTIONS. ALL RIGHTS RESERVED.
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