Experience the Benefits of Having a Dental Treatment Coordinator

Experience the Benefits of Having a Dental Treatment Coordinator
2 Day Program: Friday, June 5, 2015 & Saturday, June 6, 2015, 8:00 am – 4:00 pm
$799.00 + GST eligible for 15 Continuing Education Credits
Includes Continental breakfast & lunch
Location: Patterson Dental, Suite 110-6651 Fraserwood Pl, Richmond
Instructors: Paddy Briggs and Benita Soni, Margot Leupold RDH
This instructional, comprehensive workshop is designed to teach the dental team how to perform the “Treatment
Coordinator Role” in the delivery of dental care. It will establish the important benefits a trained team can bring to
your practice and patients. This workshop is beneficial for the dentist and their entire team in order to achieve the
maximum potential in this role.
Learning Objectives:
Today’s economy and its effects on dentistry
Learn how to streamline systems of communication from the clinical team to the business team
Effective treatment plan organization, tracking, and comprehensive case presentation process
Develop effective verbal skills for a 5 star customer service experience
Prepare organized financial plans; present treatment plans effectively with confidence
Facilitate payment & financing options
Implement internal and external marketing strategies / Social Media 101
Focus on implant related treatment plans
How to communicate to your patients regarding implants and implant related restorations
Experience a Day in “The Life of a Treatment Coordinator”
Learn ‘Best Practice’ fundamentals; morning huddle to start your day; effective meeting agenda and action planning; new
patient experience; how to understand and interact with patients in order to determine their needs and resolve concerns
Gain confidence and learn how to professionally prepare and present treatment
Presenting financials accurately and in an organized manner
Uncomplicated scripting to implement and use in your office for consistent patient conversations
Step by step 5 star training from the New Patient phone call to completion of treatment
Learn the importance and how to structure dentist and coordinator collaboration time
Create financial estimates and agreements with patients; including Informed Consent
Enhance your customer service skills to effectively meet the changing needs, wants and desires of the dental patient
Overcome patient objections in regards to case acceptance; follow up checklist
Learn how the TC role can help grow your practice online presence; what has changed
The treatment coordinator role teaches your team what today’s dental practice needs to create a positive patient experience with
an organized customer service plan, memorable first impressions and an increase in case acceptance.
Upon completion participants will have exemplary communication skills needed to achieve maximum case acceptance
results. These strategies assist patients in getting beyond barriers, making informed decisions and results in increased
practice productivity and patient satisfaction.
Each Participant will receive a Certificate of Completion
Telephone Business:
Postal Code:
PAYMENT INFORMATION: Amount $799.00 plus GST
Credit Card:
Credit Card # :
Expiry date:
Name on Card:
Cancellation Policy:
If received in writing 3 weeks prior to course start date a refund of course fee
less a $100.00 administration fee
Less than 2 weeks’ notice: non refundable
To register, please contact Paddy Briggs at:
Tel: 604.454.4000
Fax: 604.538.9720
[email protected], - Please fax or email the registration form
Thank you to our sponsors
Vancouver Dental Services Laboratory