PART #1 Quick Start Guide FRONTIER HIGH-SPEED INTERNET STEP ONE STEP THREE After you unpack the box, please verify that you have the following parts: If you do not have voice service with Frontier (Simply Broadband customer), please skip to Step 4. • NETGEAR 7550 Wi-Fi Router and Power Supply • Ethernet Cable (larger connector) • DSL Cord (smaller connector) • 3 In-Line Filters Install filters on ALL phone devices. STEP FIVE STEP SEVEN to the new Wi-Fi Router1 and Connect Ethernet cable the Ethernet port on your desktop or laptop. If the DSL light doesn't turn solid green after 2 minutes, please verify the physical setup has been completed as shown in the “Final Setup Example” and all connections are secure. If you are still unable to connect, please call 1.800.239.4430. B Ethernet port Three DSL/phone filters are included in your welcome kit. on ALL phone devices. Do not install filters Install filters on phone jacks that are not in use. Even if you plan to use wireless connectivity, the initial connection and setup must be performed using the Ethernet cable. Step-By-Step Setup Instructions Power outlet DSL Light Connect the PHONE side of the dual-port filter to: NOTE: You should have been provided with a primary e-mail address and selected a password upon sign-up/purchase. IF NOT, before proceeding, call 1.800.239.4430. •DVRs •Meter readers •TTY devices •Emergency medical devices •Security systems Power cord Wi-Fi Router Ethernet cable POWER •Phones •Answering machines •Caller ID units •Fax machines •Satellite receivers B DC 12V E4 E3 RESET You will also need your primary billing telephone number for this account. E2 E1 ETHERNET DSL Some disruption in phone clarity and Internet service may occur if devices are left unfiltered. Additional filters (including wall-mount filters) are available free of charge by calling 1.800.239.4430. STEP TWO Do you have dial-up or another Internet service? (If not, please skip to Step 3) If you will no longer be using that service, use one of the following options: 1 STEP SIX Important! •Do not install filters on phone jacks that are not in use. • If you have dial-up (receiving Internet service through your telephone line), unplug the phone cord from your computer and the wall jack. Set the phone cord aside. o not use the new Wi-Fi Router’s Port 1 for initial setup. D Use Ethernet ports 2, 3 or 4. to the DSL port on the Wi-Fi Connect DSL cord Router and to the DSL port on the dual-port filter. Wall jack STEP FOUR Locate your Ethernet cable (larger connector) and your DSL cord (smaller connector) from the Installation Kit. A POWER • If you currently have other Internet service and if you use a router, disconnect the Ethernet cable (See example Step 5, Cord B) from the computer that is connected to the old router and ANY computer in the home that was connected to a router or Wi-Fi Router. Your new Frontier Wi-Fi Router has built-in wireless capabilities, which allows you to connect additional computers to your network without the need for cables. Power outlet Wi-Fi Router DC 12V E4 E3 T RESE NET ETHER DSL DSL cord E2 E1 Power cord C Connect the power cord to the Wi-Fi Router and plug it into a power outlet. • If you are replacing a current Frontier Wi-Fi Router, unplug the Ethernet cable from your old router/modem and plug it into the new 7550 Wi-Fi Router. Ethernet Cable DSL Cord FIRST—Turn the power switch found at the back of the Wi-Fi Router to the ON position. You should now see the DSL light blinking. Note: If there are no landline phone devices in your home, or you are swapping out an existing modem, proceed to Step 5. NEXT—Wait for the DSL light to turn green. If the light turns solid green, turn to the back side of this guide to continue configuration. NEED HELP? Call Frontier Tech Support 1.800.239.4430 Power outlet Wall jack Final Setup Example Power cord Wi-Fi Router Filter A POWER DC 12V E4 E3 T RESE E2 RNET E1 ETHE DSL Phone (Optional) C DSL cord B Ethernet cable B (The modem and your computer may look different than those depicted in this example.) Do not use Port 1 for initial setup. Use Ethernet ports 2, 3 or 4. DSL is your High-Speed Internet Service. FTR_NetGear_7550_Res_QSG_12_13 PART #2 WI-FI ROUTER CONFIGURATION & EMAIL SETUP WI-FI ROUTER CONFIGURATION After the physical connections are made, follow the steps below to complete the setup wizard: STEP ONE Please wait while setup completes. If you do not see this status bar as shown below, call 1.800.239.4430. Open a Web browser: Internet Explorer Mozilla Firefox® Google Chrome STEP ELEVEN STEP FOUR Congratulations! Your setup is complete and you are now connected and are ready to submit your new Frontier email address on this screen. You can access frontier.my.yahoo.com, as well as many other Frontier services, from this page. You will now be prompted to log back in to Frontier Webmail. Once you do so, you will be able to begin sending and receiving email. For the setup of your wireless computers and devices, refer to the SSID name in Step 4 and the WPA key in Step 5. Safari In the address bar, type the following numbers: 192.168.254.254 Push the Enter/Return key on your keyboard. STEP TWO Enter “admin” as the password in the first New Password field and retype “admin” in the second New Password field. Then click the Apply button. STEP SEVEN Summary Page: This page summarizes Wi-Fi Router settings. Note that the PPP password is hidden for security purposes. You can click Print to print out the summary page and save it for future reference. Please keep your SSID name and WPA shared key in a safe place. Click Next to continue. EMAIL SETUP STEP THREE Now that you are able to access the Internet, you can follow the steps below to activate your Frontier email account. Time Zone Setting: Select your local time zone and click Apply. Leave the other options in the default “Yes” position. STEP ONE In the address bar of your Web browser, type the following address: webmail.frontier.com. STEP EIGHT For more information on Frontier Webmail, please visit: www.frontierhelp.com/faq.cfm?catid=333 If you are interested in setting up an email client, such as Outlook, Windows Mail, Mac Mail, etc., instructions can be found here: www.frontierhelp.com/faqcategories.cfm?mcatid=1 Push the Enter/Return key on your keyboard. Click the Next button to continue the setup process. STEP FOUR STEP TWO The Wireless Network’s name (or SSID) is Frontier, plus the last four digits of the Wi-Fi Router’s serial number and will be automatically populated. You may change this name to one you prefer. Then click Apply. If you agree, check the box and then click the “I accept” button. If you do not agree with the Terms of Service, you will not be able to advance with the email setup. SECURE IT FROM THE START Keep your Frontier High-Speed Internet fully secured from the moment you hook it up, with Frontier Secure. With help that is always there when you need it, Frontier Secure protects your digital lives and livelihoods! STEP NINE Please enter the first part of your primary account e-mail address before the "@" symbol in both boxes, and then click the Submit button. PROTECT YOURSELF, YOUR FAMILY, YOUR EQUIPMENT‑—ALL IN ONE PLACE: • AWARD-WINNING COMPUTER SECURITY—Protects against viruses, spyware, rootkits and other malware; email filtering, firewall protection, URL blocking, parental control and protection from new threats. STEP FIVE Wireless Security Settings: By default, the setting is WPA2 Personal (PSK) and AES. SSID Broadcast is enabled. Enter a wireless network password with a minimum of 8 characters that you would like to use to access your wireless network. PART #3 • UNLIMITED CLOUD-BASED BACKUP & SHARING—Automatically, silently backs up unlimited computer information; access and share files and documents from any Internetenabled device. welcome STEP TEN Search Frontier Site • 100% U.S.-BASED PREMIUM TECHNICAL SUPPORT—24/7 unlimited, remote access to technical support for troubleshooting and device/software installation; PC Tune-Ups, malware removal and more. PLEASE NOTE: You will need to agree to the Frontier Electronic Terms and Conditions. Enter your primary billing telephone number in the Phone Number field and enter up to 3 initials (not case sensitive) in the initials . field. Click the I Agree button. STAY CONNECTED Residential Small Business Bundles Enterprise Cart (0) High-Speed Internet Frontier Secure Phone MY SERVICES TV Support LikeLi Follow @FrontierCorp WELCOME TO FRONTIER'S HIGH-SPEED INTERNET SERVICE! Printable View STEP THREE FRONTIER SECURE PERSONAL SECURITY PLUS BUNDLE Please enter your date of birth, gender and zip code. Click Submit. STEP SIX NOTE: YOU SHOULD HAVE BEEN PROVIDED WITH A PRIMARY EMAIL ADDRESS and selected a password upon sign-up. Enter the primary account email address that you selected at sign-up/ purchase into the User Name field. Enter the primary account password into the Password field and re-enter the password again into the Re-Type Password field. Click the Apply button. RESIDENTIAL DIGITAL PHONE & INTERNET SERVICE TERMS AND CONDITIONS THIS ELECTRONIC DOCUMENT IS A LEGALLY BINDING AGREEMENT AND DESCRIBES THE TERMS AND CONDITIONS PURSUANT TO WHICH FRONTIER ("Frontier" or "we") WILL PROVIDE YOU WITH DIGITAL PHONE AND/OR INTERNET ("Internet Service", or "Broadband Service", collectively "Services"). THIS AGREEMENT REQUIRES THAT ANY DISPUTE BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS RATHER THAN LAWSUITS, JURY TRIALS, OR CLASS ACTIONS, AS EXPLAINED MORE FULLY BELOW. BY USING OR PAYING FOR FRONTIER INTERNET SERVICES OR EQUIPMENT, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS. SEVERAL SECTIONS OF THIS AGREEMENT HAVE DIFFERENT TERMS AND CONDITIONS FOR FRONTIER'S WIRED BROADBAND SERVICE AND ITS SATELLITE BROADBAND SERVICE. AT THE END OF THIS AGREEMENT YOU WILL BE ASKED WHETHER YOU ACCEPT THESE TERMS AND CONDITIONS. YOU WILL HAVE TO USE THE SCROLL BAR TO SEE ALL OF THE TERMS AND CONDITIONS. TERM ARRANGEMENTS Frontier provides discounted term arrangements, gifts, and/or promotions to customers that commit to a term contract arrangement. If you are a term customer, your Phone and/or Internet Service is subject to the term commitment you agreed to. You understand and agree that you must continue to purchase the Services for a minimum term to receive any promotional offer. You agree to keep the Frontier Services during this initial term and all renewals. You must continue to purchase the Services for the minimum term agreed upon to receive the discounted rates. This term commitment will automatically renew for the same time period each time it expires unless you notify Frontier or we notify you of termination before the term commitment period ends. At the end of your term commitment, additional and/or different service and equipment charges may apply. If you do not fulfill the minimum term commitment or any renewal thereof, you will be liable for and agree to pay to Frontier a termination charge that you agreed to when ordering Service. If you ordered Frontier's satellite Broadband Service and you cancel Service early, you agree to pay Frontier a termination fee of up to $400. In addition, you may be $ $ Phone Number The telephone number entered Enter primary phone number in your application. Enter initials here Enter Your Initials Note: Due to federal requirements and regulations, your birth date is required to be COPPA compliant. For more information on this, please visit www.coppa.org/coppa.htm. CALL 1.888.620.3663 OR VISIT FRONTIER.COM/SECURE1 Already a Frontier Secure customer? Now is the time to make sure that Click I Agree Skip For Now your protection services are fully activated. Call us today if we can help! 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