Case Manager - North Island Employment Foundations Society

June 10, 2015
Dear Applicant,
Thank you for your interest in our job posting for a Case Manager position in the NIEFS
Port Hardy office. North Island Employment assists people to find, keep or create their
own work. We are a dynamic, client-centered organization that has been successful in
meeting the work transition needs of our clients and the outcome expectations of our
funders. NIEFS has a staff team of over 40 people located in Campbell River and Port
Hardy who on an annual basis provide services to over 4,000 people living on northern
Vancouver Island.
The application package includes:
 This covering letter
 A detailed Job Posting
 A Job Description for the Case Manager position
This is an open posting and NIEFS will accept applications on an ongoing basis.
Application Process
A complete application must include:
Your personal resume and cover letter that indicates which position you are
applying for.
Three references regarding your work in relevant fields. At least one of these
references would have been a person who supervised your previous
Completed applications from qualified candidates will be reviewed and accepted by
NIEFS on an ongoing basis. Only candidates selected for an interview will be notified.
Application packages should be addressed to:
Attn.: Judy Walker, Manager HR, Business & Systems
870 C 13th Avenue
Campbell River, BC, V9W 4H2
Fax: 250 286-3447
Email: [email protected]
Job Posting
Case Manager – Port Hardy
Job Title:
Reports to:
Closing Date:
Case Manager
Port Hardy
North Island Employment
Team Leader
35 hours per week, 8:30 to 4:30
$21.60 – 24.83 per hour
Six months
Dependent on successful applicant
Job Summary:
Provide Case Management employment services to unemployed
and/or underemployed people including a formal employment needs
assessment, action plan development, and ongoing monitoring and
support to clients until they are successfully employed.
Key Duties and Responsibilities:
 Assess the employment needs, challenges & strengths of clients using an
employment readiness tier framework to determine appropriate services to support
the client to achieve sustainable employment.
 Assess and refer clients in need of diagnostic and disability supports and other
specialized services.
 Assist clients with referrals to appropriate community resources.
 Work with clients to develop a realistic action plan to achieve employment.
 Refer clients to appropriate workshops & provide 1-to-1 employment sessions when
 Prepare rationales for referral to services like Training, Self-Employment, Wage
Subsidy, Job Creation Partnerships etc.
 Manage a varied and complex case load.
 Monitor each client’s progress through bi-weekly, ongoing contact until client is
employed and Action Plan is complete.
 Maintain up-to-date and accurate electronic case management files using internal
B2W database.
 Assist with community networking (i.e. building lines of support and making crossreferrals with other social and educational agencies).
 Perform other related duties as required.
Job Skills and Abilities:
 Strong case management skills.
 Strong ability to engage and work collaboratively with a wide range of clients
including clients who have been mandated by the Ministry of Social Development
and Social Innovation.
 Ability to understand and apply complex policies.
 Ability to learn and work accurately & quickly in a complex data management
 Excellent attention to detail, keyboarding skills, and highly accurate in data entry.
 Effective organizational and time management skills.
 Excellent written and verbal communication skills.
 Effective interpersonal and team work skills.
 Ability to effectively facilitate groups.
 Ability to effectively manage and adapt to rapid, ongoing change.
 Ability to work in an ethical and professional manner.
 Demonstrated knowledge of community services, resources & programs.
 Ability to identify client eligibility for federal, provincial and community-based
programs and services.
 Knowledge of theory, principles and practices of career development.
Education, Training and Experience:
 Experience working with the Employment Program of BC, the Integrated Case
Management System and/or B2W case management system.
 Experience working with electronic case management systems.
 Experience working with unemployed/underemployed clients.
 Completion of courses in Career Development.
 A diploma or degree in counseling, human resources, social services, education or
other related education at the post-secondary level.
 3 years previous experience with direct service or program delivery in the community
social services sector.
 Equivalent experience and skill development will be considered.
 Criminal record check required.
Additional Information:
Must be able to:
 Prioritize workload and work under peak load pressure to ensure
deadlines are met.
 Maintain well-organized filing systems and work area.
 Provide service to clients and staff in a respectful, sensitive, and
confidential manner.
 Represent the Society to clients, funding agencies, employers,
and the community in a professional manner.