Session 104 CONNECT. COLLABORATE. INNOVATE. Is Your Terminal Ready to Go Live? Setting Your Project Up for Success Jennifer Blythe – Navis Sr. Manager, Professional Services What is a Successful Go Live? Containment of Any Problems Invisible to the Outside World Rapid Return to Productivity Plan for Recovery How do I plan for recovery? Identify Risk Areas Find Training Opportunities Manage Change to Minimize Risk Assign a resource to “own” change management Enhancements Software version updates Case tracking Data Refreshes Verify Your IT Infrastructure Picture Size 0.875” x 2.25” Server Sizing and Architecture Design Systems Monitoring Software Testing Picture Size 0.875” x 2.25” Have a Written, Repeatable Plan Track and Publish Results Consider Test Automation Project Control Picture Size 0.875” x 2.25” Status Reports and Meetings Executive Reviews Readiness Assessment Pick the Right Time Volume Trends Resource Availability Readiness Assessed Go-Live Staffing Plan Picture Size 1.41” x0.94” Terminal Project Team Terminal Ops and Management Navis Go Live resources Labor staffing Plan Time to Pause Picture Size 0.875” x 2.25” Software freeze after Testing Phase Training Training Training Rest critical resources Assessing Your Readiness Bryan Miller – Navis Director, Professional Services Factors to Consider in Go Live Readiness Picture Size 0.875” x 2.25” Vendors • Cases • Resources IT • Hardware/Software/Network • Integration and Custom Development Go Live Readiness Project • Functional Testing • Stress Testing • Parallel Testing Operations • Training Investment and User Readiness • Terminal Health Vendors – Case Status Picture Size Strict Prioritization Delivery Is Step 1 Then Install Then Configure Then Test Then Train 0.875” x 2.25” IT – Infrastructure and Development IT Stress Testing Wireless Network Assessment In House Development Picture Size 0.875” x 2.25” Project – Test Audit Picture Size 0.875” x 2.25” Non-biased 3rd Party Status vs. Plan Completeness of the Plan Focus on Risk Project – Test Status Picture Size Insist on Executive Visibility Total Tests Total Passed Total Failed Total Blocked Assess the Risk of Failures 0.875” x 2.25” Project – Parallel Testing Picture Size 100% Repetition Parallel Processing •Daily Migration and On The Job •Space at Site of Work •Roaming Help 67% Doing Exercises and Scenarios •Exercises (per user) •Supporting Data •1:1 Assistance 33% Hearing and Seeing Classroom Training •Training Materials •Training Dataset •Environment •Instructor 0.875” x 2.25” Operations – Training Investment Picture Size 0.875” x 2.25” Operations – Terminal Health Picture Size Do Not Go Live When The Terminal Is Not Healthy! Yard Capacity Vessel/Rail Backlog Heavy Gate Traffic Weather Related Events 0.875” x 2.25” VIT-NIT N4 Go Live Experience Darich Runyan, Director of Information Technology, Virginia International Terminals, LLC What Makes a Successful Go Live? Have a strong team Lower risk with an incremental approach Integrated field testing Extensive/thorough training Strong Navis support - on-site and remote Timely and effective communications with SLT and community Planning for crisis at go-live Have – Build – a Strong Team Put together a team of your most experienced personnel from each area operational area. Include personnel from operational areas that will not be in the first cut so that all areas are integrated seamlessly. Remove them from daily support – they must be dedicated to the project with no interruptions. Centrally locate the team so that they can work together openly on the project Move them to another building - or even better off-site. Include IT on your team N4 is as much an IT project as an operational one Incremental Approach While not always possible, implement operational areas incrementally – just a few at a time. Work out process flows and custom programs to allow for the use of N4 with your legacy systems Focus on N4 only, don’t try to implement auto gate, auto TZs, ACS, PDS, etc. at the same time – N4 is big enough. Only focus on your current business processes – don’t add in or try to change anything. Keep customizations and extensions to a minimum. At go-live, bring operational areas online one at a time and work through the issues before you bring the next online. Field Testing You will do a number of different types of testing leading up to your go-live but field testing is essential. You need to test the full functionality of your system on the actual equipment it will be run on in the environment it will be used. These need to be as close to operational load as possible expensive and requires close coordination with operations to pull off but worth it. Allows working out issues/bugs that are not thought of or exposed during lab testing. Training Basic computer training Basic XPS and N4 training Super user training Operations training Field training Navis Support Important to have a Navis implementation consultant embedded on your team from the beginning. Your team will have lots of questions... Use your assigned Navis PM to the max to ensure that you have the right support personnel at the right times. Make sure to have Navis on-site at go-live to assist with working out any unforeseen – or possibly foreseen – issues that arise. Communications Communicate… Communicate… Communicate… Ensure that your Executive Leadership and Boards know the immensity of the project and how it affects all business areas and keep them updated on a regular basis. Include Senior Management in monthly meetings to keep up to date. Post internal project updates to your work force. Make sure that all community stakeholders know what you are doing and how it will affect them – let them know early and regularly – they have a loud voice and can have an affect on your go-live. Post project updates regularly to all. Have go/no-go meetings with the team leading up to and including the night before after data conversions Never communicate a hard go-live date Write your communiqués such that you have room to deal with unforeseen issues that may pop up. Crisis Planning Be prepared… No matter how well you plan, test, train, things can and will come up. Have a go/no-go meeting before data conversion and after. Have back up plans in place to keep the boxes moving and provide fight through. Most importantly – be prepared to communicate problems to the community and stakeholders. Thank You Is Your Terminal Ready to Go Live?
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