N-able’s N-central® Plus Intel® vPro™ Technology Allows You To Build Your Managed Services Business More Profitably Help Your Customers Do More, Spend Smarter, and Be More Secure Desktop and notebook PCs with Intel® vPro™ technology have unique hardware-based management and security capabilities1,2 that extend N-central’s functionality to further streamline PC management and increase security. They also deliver significant performance improvements and greater energy efficiency while providing unprecedented manageability and security. N-central® is the leading remote monitoring and management (RMM) platform used globally by managed service providers, VARs, system integrators and other IT organizations that service small and midsize businesses. Trusted for the management of thousands of remote networks, it enables you to monitor and support multiple customers, devices, operating systems and applications - all done remotely and easily from a central console. N-central and Intel vPro technology drive down the cost of delivering managed services and increase your value to your customers. Features and Benefits at a Glance n Time-saving automation. N-central takes services automation to a new level with self-healing functionality that can automatically resolve issues on remote devices, so that technicians don’t have to. n Comprehensive management. N-central provides the core functionality that all MSPs require to manage customers effectively and deliver more than 90% of services remotely. Functionality includes asset and license management, patch management, script execution, software distribution and file transfer. n n n n n n n n n What Makes the N-able Solution Different? Industry-first freemium model. N-central 7.0 gives MSPs a flexible, uncomplicated RMM platform with a freemium model that removes licensing costs and breaks down the financial barriers to mass adoption of managed services by SMBs. n Remote control. N-central delivers attended and unattended remote control tools that allow busy technicians to securely connect to a wide range of remote devices in seconds, from anywhere in the world. It allows connections to devices on other networks, without compromising security, and requiring only an Internet connection, not a public IP. Monitor and manage PCs regardless of power state. Intel vPro technology brings out-of-band management capabilities for remotely turning systems OFF and ON in order to provide off-hours maintenance, push patch updates or simply conserve energy. Access detailed asset information including BIOS, amount and location of memory (DIMMs), hard drive, CPU type and model number. Your N-able and Intel Key Contacts Services to help you transform your business. N-able delivers an unprecedented level of business transformation support. Our combination of people, products, and processes delivered through a state-of-the-art knowledge management portal are focused on making you successful. 100% IT coverage. Only N-able provides the technology and business support to help IT service providers convert every SMB opportunity - even break-fix and responsive ones - into managed customers that yield fixed-fee recurring revenue over time. Free enterprise-class managed endpoint security. Protect IT infrastructure with anti-virus, anti-spam, anti-malware, personal firewall and host intrusion prevention for Windows* systems all fully integrated with N-central and all free for one full year. Low-risk and proven solution. N-central is deployed by more than 2,000 service providers supporting 25,000 SMBs with 2.6 million licenses in 30 countries worldwide. N-able: Derik Belair Vice-President, Business Development [email protected] 613-592-6676, ext. 304 Intel: Kevin Havre Market Development Manager [email protected] 503-696-3935 Available as a hosted or non-hosted solution. N-able’s remote monitoring and management technology is offered both as a platform and as a hosted subscription service to provide financial flexibility. Reporting breadth and depth maximizes your demonstrated value to your customer. No other solution provides this range of technical, operational, and business value reports. PC performance that can handle today’s and tomorrow’s applications. Intel® CoreTM i5 vProTM processor-based PCs deliver more performance and protect your customer’s PC investment, running business productivity applications up to 80% faster.3 Business Benefits to You educe your service delivery costs. Automate manual activities, save truck rolls, R and increase technician utilization. n n n n Strengthen your bottom line. More efficiently carry out the functions that are critical to delivering profitable managed services: remote monitoring, management, notification, reporting, and interoperability. Grow your managed services offerings smoothly. Enables a smooth, step-by-step transition from a chaotic break-fix model to a mature, comprehensive Managed Services model. Differentiate yourself. Gain a competitive edge by offering additional managed services programs that support more kinds of devices and operating systems. The Power of N-central® with Intel® vPro™ Technology Capability Extended Asset Management (powered down systems) Device Presence Monitoring Hardware Configuration Change Remote Power On Remote Reboot Device Monitoring, Notification, and Reporting Remote Control Asset and License Management Activity-based Login, Logout, and Shutdown Automated Configuration Management and Enforcement Patch Management Automated Software Distribution and File Transfers Remote Registry Configuration Management File System and Users/Groups Registry, Virtual Memory, and Password Changes Support and Chat USB and Port Security Auto-Enforced Drive and Printer Mappings Group Policy and Security Management Active Directory Environment Standardization Automatic File System Cleanup Automatic Script Execution Intel vPro Technology OOB only X X X X X X X X X X N-central In-band only Better together OOB and In-band X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X *O ther names and brands may be claimed as the property of others. Copyright © 2011 Intel Corporation. All rights reserved. Intel, the Intel logo, Core, vPro, and Core Inside are trademarks of Intel Corporation in the U.S. and other countries. Copyright © 2011 N-able Technologies Inc. All rights reserved. N-central and the N-able logo are registered trademarks of N-able Technologies Inc. 0311/ET/OCG/PP/100 318637-005US Selling The N-central® Plus Intel® vPro™ Technology Solution To Your Customers Techniques to Sell into the Growing Market Demand for Managed Services The Elevator Pitch – Why Managed Services? n Our services and expertise combine to give you an unbiased and strategic view of your IT challenges and technology requirements for business growth. Our current approach, with a part-time IT person, seems to be working OK. n Your PCs, servers, and network are key to your business operations. n n n Handling Objections Maintaining these with your own resources can be complicated and distract you from your core focus—serving your customer and driving sales. Using the latest technology tools from market leaders N-able and Intel, we can manage your entire IT infrastructure so that you can: – Reduce business interruptions caused by network failures, broken PCs, and corrupted software. – Reduce your exposure to viruses and other security threats. n n n n As a result: – You can focus on your business. n Do you know the components of your IT cost? Do you know which key skills your IT person(s) have? Which key skills they lack? Regardless of an organization’s size, it’s really a matter of dollars spent and value received. In fact, managed services are ideal for smaller organizations that depend on their IT infrastructure but don’t have an IT staff. n – You can serve customers better, enhancing your top line. Intel vPro technology-based systems increase productivity by reducing repair time, allowing off-hours maintenance, and reducing virus-related interruptions. n Remote capabilities make repairs less costly. n n Excellent investment protection through performance headroom for tomorrow’s applications, such as Microsoft Windows 7. Energy savings can be significant. For information on N-central see the Web site www.n-able.com/products/n-central. For more information on Intel vPro technology: For detailed information on how to utilize the Intel vPro technologyenhanced capabilities of N-central, see the Self-Administered SMB Intel vPro Technology Activation Program at msp.intel.com/activation. n n n For a fast, animated demo on how Intel vPro technology works, see www.intelplatformtraining.com. For information on how Intel vPro technology helps small- and medium-sized businesses, see msp.intel.com/small-business. 1 Intel® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software and IT environment. To learn more visit http://www.intel.com/technology/vpro 2 R equires activation and a system with a corporate network connection, an Intel® AMT-enabled chipset, network hardware and software. For notebooks, Intel AMT may be unavailable or limited over a host OS-based VPN, when connecting wirelessly, on battery power, sleeping, hibernating or powered off. Results dependent upon hardware, setup & configuration. For more information, visit http://www.intel.com/technology/platform-technology/intel-amt 3 omparing pre-production Intel® Core™ i5-650 processor based desktops to theoretical installed base of Intel® Core™2 Duo C Processor E6400 with comparable frequency. Desktop configurations: pre-production Intel® Core™ i5-650 processor (4MB Cache, 3.20 GHz) on pre-production Intel® Ibex Peak P55, Dual-channel DS Micron* 4 GB (2x2 GB) DDR3-1333 9-9-9-24 with Intel® HD Graphics graphics @ 900 MHz, Seagate* 1TB HDD, Intel® Matrix Storage Manager 8.9.1023 (BIOS, Intel® INF and Graphics: preproduction, Imon compliant with VRD 11.1 requirements), Microsoft* Windows* 7 Ultimate 64-bit RTM Intel® Core™2 Duo Processor E6400 (2M Cache, 2.13 GHz, 1066 MHz FSB) on Intel® DQ45CB, Dual channel DS Micron* 2 GB (2x1 GB) DDR2-800 5-5-5-18 with Integrated Intel® GMA 3000 onboard graphics subsystem, Seagate* 320 GB HDD, (BIOS:0059, Intel® Chipset INF: 188.8.131.526, Graphics: 184.108.40.2069), Microsoft* Windows* 7 Ultimate 64-bit RTM, Microsoft* Windows* Vista Ultimate 32-bit. Business productivity and energy claims based on SYSmark* 2007 preview is BAPCo’s latest version of the mainstream office productivity and Internet content creation benchmark tool used to characterize the performance of the business client. SYSmark 2007 preview features user-driven workloads and usage models developed by application experts. Multitasking claims based on financial calculations workload consists of advanced spreadsheet calculation measured using Microsoft* Excel* Monte Carlo Simulation plus Virus Scan. Security workload consists of Winzip*14 decompressing an encrypted archive containing 200 photos, 125 of which are 10 MP photos and 75 which are 6 MP photos. The photos are in jpeg format. The total size of all the photos is about 830 MB. n Contact N-able Sales at 877-655-4689 or [email protected] for more information on how N-central and Intel vPro technology work together. n Do you know what the bottlenecks are that interrupt your business flow? We don’t have the budget to upgrade to more expensive Intel vPro technology-based computers up front. – Your people will be more productive. – You can cut IT costs, improving your bottom line. For more information on N-central and other N-able tools: We’re too small for outsourcing. – Have a predictable, detailed, accurate, regularly updated picture of your IT usage and cost. – Have IT equipment that can handle new applications when you need them to improve your business. Do you know what your security and risk profile is? How do you keep your security software up to date? n – Lower your overall cost of IT. Do you know how much downtime your people experience? Have you quantified the value of that downtime? Get the Additional Information You Need to Accelerate Your Managed Services Sales Key Messages: the Business Benefits to Your Customer Benefit Issue Impact of N-central® and Intel® vPro™ technology Better IT support Having a part-time technician or one or two IT people on staff means limited bandwidth, limited expertise, and little time to be proactive. As a result, critical and strategic activities tend to not get done. Our managed services bring you a complete IT team with broad skills, deep expertise, and a proactive approach that spots IT issues before they interrupt your business. We manage your IT using world-class tools from N-able and Intel. Less downtime Downtime stops you from making money. Our advanced tools allow us to monitor the health of your infrastructure as well as how it’s used. We can spot more bottlenecks and issues before they affect your workflow. And when repairs are necessary, they can be done more quickly—often remotely from our office. Lower IT costs Resources are limited. Many of the factors that drive your overall IT cost are improved: fewer equipment failures, more consistent maintenance and security, faster and less expensive repairs, and more accurate and effective IT budgeting. Higher productivity and efficiency from your staff Inefficient processes increase cost and slow business. When your IT infrastructure works well and your people aren’t distracted by it, more gets done and your customers are better served. Better security and less exposure to serious business risk Security risks to critical business data constantly grow. Keeping your network’s and PCs’ protection consistent and up-to-date is often not done. Our management tools from N-able and PCs based on Intel® vPro technology allow us to keep your security software consistent and up-to-date. Your critical business data and processes are better protected. A capable infrastructure that can handle tomorrow PCs without performance headroom can become costly if they can’t handle demanding applications. Intel vPro technology has been recognized as a money-saver due to its manageability features. It’s also seen as the standard business tool to power demanding applications. With higher performance and improved energy efficiency, it can handle the demanding software tools that you’ll need to grow your capabilities, including Microsoft Windows* 7.
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