Role Profile - Edinburgh Airport Careers

Role Profile
Commercial Training Centre Manager
Reports to
Head of Commercialisation
Reporting Line to
Chief Commercial Director
Days / shifts
40 Hours
Location / travel
Edinburgh, travelling necessary
Role overview
The Commercial Training Centre Manager will play a key role in optimising a portfolio of
products/services for users, driving towards increased margin, exceptional service levels and
directly contributing to Edinburgh airport competing to grow.
The role will also ensure that there is a robust planned and recorded evaluation of compliance
plan providing assurance that standards are being adhered to.
Regular engagement and liaison with regulators and all external education bodies to ensure the
material produced is always leading industry best practice.
Provide training services for commercial income through effective leadership of Edinburgh
Airport’s Fire Training Centre as well as maintaining and auditing their processes and
The measure of success of this role is to create sustainable and increasing profit whilst ensuring
compliance to legislation, relevant standards and procedures and ensuring the materials being
delivered are ensuring compliance.
Principal accountabilities
The Commercial Training Centre Manager will be accountable for:
Strategic Management of Fire Training Centre
Management of facilities and resource
Sales pipeline management
Customer account management
The management of documentation covering Health and Safety policies and procedures
Quality assurance process that underpins training assessment and documentation
Ensure production of and maintain engaging compliant training material.
Promote Training Centre by increased revenue streams.
Periodic reviews with the Accreditation and Qualification Awarding Bodies.
Development & optimisation of a holistic strategy for the portfolio across Edinburgh Airport
Leadership of internal and external 3rd party teams to support the growth of the airport
Role Profile
As required lead the negotiations of contracts with each user of services/products within the
Management of the 3rd party provider(s) to reduce costs, increase revenue and maintain
high levels of customer service.
Qualifications and experience
Strong leadership and influencing skills to ensure stakeholders deliver outcomes that meet
regulatory and operational requirements.
Good analytical and communication skills.
Experience of leading & developing teams.
Experience of leading projects and project management processes.
Proficient in Word/Excel/Power-point.
NVQ A1 and V1 or equivalent Qualification.
Learning and Development Level 5 or equivalent.
Framework and boundaries
Have an ability to manage/motivate self in pursuance of Edinburgh Airport Policies and
The role will report to the Head of Commercialisation to ensure compliance with all legislative
The role will have a reporting line into the Chief Commercial Director to provide commercial
excellence for Edinburgh Airport.
Business Behaviours
This role demonstrates the following Business Behaviours:
Deliver results
Focus on customers
 Works with determination, energy and pace to
deliver against team priorities
 Thinks ahead in resourcing teams to deliver as
much as is possible, plans up to one month
 Shows can-do attitude in providing solutions to
 Plans time effectively to keep self and team
focused on priority targets
 Manages individual performance under delivery
in a timely way
 Constantly checks team quality and service
 Ensures that company systems/procedures are
effectively implemented and adhered to
addresses safety and security concerns raised
by staff and customers
 Identifies opportunities to continually improve
own and teams customer service levels
 Considers the wider impact of them and their
team’s interactions with customers
Role Profile
Business awareness
Lead by example
Work together
Continuous improvement
 Supports the team to ensure that they consider
the customer in everything they do
 Responds appropriately to changing customer
needs as they arise
 Deals with customers in a courteous and
proactive manner to sort out problems and meet
their needs
 Applies latest thinking relevant to activities in
own area e.g. H&S
 Translates commercial plans into clear actions
for their teams
 Monitors cost and profit for all teams to keep on
track with business plans
 Holds self and first line managers accountable
for their actions and decisions affecting business
 Evaluates a wide range of options before taking
calculated risks
 Ensures that each teams’ working practices are
as efficient as possible
 Works with first line managers to make best use
of existing resources
 Builds an environment where people are
comfortable to openly discuss issues and
 Motivates others to deliver through effective
listening and positive outlook
 Clearly deals with inappropriate behaviours
using policies to guide approach
 Monitors teams’ performance, holding managers
to account for their actions
 Supports teams through wise delegation and
providing advice
 Provides timely, constructive challenge and
feedback to teams to drive up behaviour and
 Spends time coaching and developing people to
overcome difficulties and identify further
 Networks with a variety of people to provide
support and advice when required
 Maintains regular communication with
stakeholders about daily operations and
business performance
 Works in partnership with suppliers, colleagues
and customers to share relevant information
 Adopts a range of influencing styles to gain buy
in from a range of stakeholders
 Communicates in a transparent way to
overcome politics, silos and conflicting priorities
 Drives self and team to make positive changes
to everyday activities
Role Profile
 Manages team effectively to successfully
implement changes to work plans
 Offers constructive challenges upwards and
within team
 Shows flexibility and willing to change when
 Constantly looks out opportunities to reduce
inefficiencies and problems
 Proactively spots opportunities to make current
operations better
How complex is this role
This role involves frequent face-to-face contact with internal and external stakeholders as
shown below;
Airport Senior Managers
Airside Senior Leadership Team
Airline Senior Managers
CAA Safety Regulation Group
Accreditation and qualification Awarding Bodies
Internal and External Emergency services
Other government agencies.
Created by: Paul Fitch
Evaluated by: Gillian Pollock
Last updated by:
Date: 07.04.15