SCHEDULE “A” – JOB DESCRIPTION Position Title(s): Account Service Representative, Corporate Partnerships Reference No: ASR_CP Department: Corporate Sales Revision date: June, 2015 Position Status: Position Description Reports & responsible to: Position summary: Detailed Responsibilities: Permanent Full Time Temporary Position Permanent Part Time Casual / On Call (event driven) Account Service Manager, Corporate Partnerships The Account Service Representative will proactively manage the integration and flawless execution and of all sponsorship components for each of our corporate partnerships. The ASR will act as a key contact for assigned partners of TNSE maintaining a day-to-day relationship between the partners and designated contacts and provide exemplary service to them. The ASR will ensure all elements of the sponsorship agreements are thoroughly executed including; appropriate branding, promotional activities, appropriate multi-media, digital media and print elements, coordination and execution of events and/or promotions and trafficking/monitoring of production material related to each partnership. Communicates closely with Account Manager, Corporate Partnerships (or Manager responsible for the account) to ensure all elements of partnership agreements are executed with the highest standard set by TNSE. Manage the execution of all aspects of a partnership agreement including: branding, promotional activities and events (internal and external). Trafficking/monitoring all production material related to the corporate partnership. Coordinate all contracted partnership game production elements. Ensures consistency and balance in delivery of partnership services and activations. Maintain sponsorship files as it relates to all communications with the corporate partner. Work with Sales Coordinator to ensure appropriate levels of sponsorship activation inventory to support account execution (ingame prizing, rinkboards, collateral material etc.) Collect and maintain records with regard to partnership activities including: Twitter, Facebook, Jets Mail, external events, internal events (attendance, participation, impressions etc.). Participate in development of promotions and/or activations for corporate partners. True North Sports & Entertainment Limited Account Service Representative, Corporate Partnerships Page 2 of 2 Qualifications: Specific Objectives/Criteria for initial review period: Reasoning Ability Physical / Mentally Demanding Tasks Application Details Participate in evaluating the success of partnership components. Communicate with internal Event Management team to coordinate all sponsor use of the TNSE facilities (ice, room functions, concourse displays, deliveries etc.), as required. Provide suggestions and recommendations for events/programming aligned with overall corporate priorities. Post Secondary Education (Business Administration, B. Comm, or related field). Minimum 3 years experience in sales/customer service role. Results driven with the ability to set goals and deliver on priorities. Superior attention to detail and excellent personal organization. Strong Customer Service Skills with ability to ensure excellent customer service for both internal and external clients. Excellent written and oral communication. The capacity to prioritize competing demands in a diverse and evolving environment, independently managing deadlines and corresponding workload. Sound interpersonal skills and judgment to aid in management of relationships with various clients, suppliers subordinates, peers and supervisors as required in this role. Very strong organizational skills to stay on task and effectively manage competing demands towards successful and timely completion of projects. Strong computer skills with proficiency in Microsoft Office and Microsoft Excel. Working knowledge of the corporate sponsorship/branding/marketing industry. Ability to problem solve quickly. Passionate about the sports and entertainment industry. Have access to a vehicle. Will adjust schedule as needed to meet department demands, work goals and time constraints, including working nights, weekends, and holidays as hockey and event schedule directs. To be detailed in compensation and incentive plan. Subject to annual review. Ability to put customer needs and organizational goals at the forefront while still striving to meet individual performance targets. 1. Walk/stand for long periods of time. Walk/stand on concrete for long periods during events. Work extra long days on event days. 2. Work evenings and weekends and event nights as required. To apply for this position please send your resume and cover letter, including salary expectations to [email protected] on or before Wednesday, June 17, 2015 We thank all that apply however only those selected for interview will be contacted. No phone calls please.
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