Intermountain celebrates 40 years of service.

Intermountain Trustee | April 2015
file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss...
Intermountain celebrates 40 years of service.
Intermountain Healthcare celebrates our 40th anniversary this
month, providing an opportunity to reflect on our mission,
milestones, and aspirations as an organization.
“The original charge to become a model healthcare system has
been repeated countless times over the years,” said
Intermountain CEO Charles Sorenson, MD. “We still strive to
fulfill that charge today. It’s a moving target, because we always find ways to
improve.”
Intermountain’s Mission, “helping people live the healthiest lives possible,” and our
Vision, “be a model health system by providing extraordinary care and superior
service at an affordable cost,” reflect Intermountain’s commitment from the time our
organization was founded on April 1, 1975. Even though Intermountain Healthcare
was at that time a system of hospitals, the first board chose a name that trustees hoped
would encompass a very broad definition of healthcare—one that included an
emphasis on helping people achieve their best possible health as well as providing the
best possible care in all types of settings.
We’ve continually added new capabilities in order to serve people more effectively. In
the 1980s we created the health plans division now known as SelectHealth, and in the
1990s we created the Intermountain Medical Group, which offers employment to
physicians. Both of these additions allow Intermountain to interact with people outside
emphasis on helping people achieve their best possible health as well as providing the
best possible care in all types of settings.
We’ve continually added new capabilities in order to serve people more effectively. In
the 1980s we created the health plans division now known as SelectHealth, and in the
1990s we created the Intermountain Medical Group, which offers employment to
physicians. Both of these additions allow Intermountain to interact with people outside
—as well as inside—the hospital setting to more effectively engage them in their
health and care.
“Our challenges are many,” said Dr. Sorenson, “but so are our opportunities. By
focusing on our Mission, Vision, and Values, we can expect to remain on track and
continue to help people live the healthiest lives possible for generations to come.”
Available on the Trustee Resource Center is a video of a CEO Panel featuring the three
leaders who have served as CEO since Intermountain was founded: Scott Parker, Bill
Nelson, and Dr. Charles Sorenson.
Intermountain Trustee | April 2015
file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss...
Update on the implementation of iCentra.
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Intermountain’s iCentra leadership team provides the following update:
iCentra is the fully integrated electronic health record, practice management, and
revenue cycle system Intermountain Healthcare is configuring with Cerner. It uses a
common platform for data and information, allowing our nurses and physicians to
know more about their patients and their clinical outcomes. More importantly, iCentra
will connect consumers, members, and patients with their care teams by sharing
appropriate clinical data to promote health and, when needed, help them manage their
medical conditions. With iCentra, consumers can share their goals in the patient portal
and work with our teams to achieve them. And through other functionality such as
online visits and secure messaging, Intermountain will continue on the path to being
an engaging and accessible health system.
In February, Intermountain went live with iCentra in Logan Regional Hospital, Bear
appropriate clinical data to promote health and, when needed, help them manage their
appropriate
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and work with our teams to achieve them. And through other functionality such as
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an engaging and accessible health system.
In February, Intermountain went live with iCentra in Logan Regional Hospital, Bear
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The
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(scheduled for the third
quarter).
Intermountain Trusteefor
| April
file:///Volumes/revolver/Brian
Kearney
Inc/2009 Intermountain iss...
forTrustees
the second
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2015)
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will receive updates about implementation in their areas at their board
Trustees will receive updates about implementation in their areas at their board
meetings.
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Progress toward a new commercial health plan product is underway.
SelectHealth and Intermountain Healthcare are developing an innovative way to
partner with employers and their employees to achieve better health, better care, and
affordable and predictable health insurance premiums.
The new health plans product is being introduced in 2015 and will be effective
beginning January 1, 2016, for large employers (100 or more eligible employees)
willing to make shared commitments on behalf of themselves and their employees.
These commitments represent ways of engaging employees and their families to
partner with employers and their employees to achieve better health, better care, and
affordable and predictable health insurance premiums.
The new health plans product is being introduced in 2015 and will be effective
beginning January 1, 2016, for large employers (100 or more eligible employees)
willing to make shared commitments on behalf of themselves and their employees.
These commitments represent ways of engaging employees and their families to
improve their health and make more informed choices about care.
SelectHealth expects this unique four-way partnership among employers, employees,
providers, and SelectHealth to result in high-value care, better patient experiences, and
greater member satisfaction, accompanied by more affordable and predictable
premiums.
SelectHealth is meeting with large employers and their consultants to discuss how this
new approach may fit with the employer’s long-term objectives. SelectHealth will also
work with those who are not ready to make the required commitments so they can be
prepared for this opportunity in the future.
SelectHealth, Intermountain, and physicians participating in our Shared Accountability
file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss...
network are working in a model that aligns incentives to provide care at an affordable
cost. Employers and their employees also have incentives to work closely with their
providers to collaborate in making decisions affecting their care and its cost.
Intermountain Trustee | April 2015
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“We believe a highly engaged, collaborative relationship between individuals and their
providers is the foundation for better health, better care, and affordable costs,” said Pat
Richards, CEO of SelectHealth. “This is a sustainable model, driving continued
innovation, cost management, and better health outcomes.” Numerous tools are used
to support the partnership, including innovative product designs, engaging wellness
programs, care management, digital communication applications, and cost
transparency.
“Our new product represents a long-term commitment to provide high-value care at an
affordable cost, while helping people live the healthiest lives possible,” Richards said.
Intermountain will launch Health Answers service in May.
4/20/15, 8:20 PM
Intermountain will launch Health Answers service in May.
To support patients, SelectHealth members, and others, Intermountain Healthcare will
launch a new phone service in May called Health Answers. The service will be staffed
by registered nurses 24 hours a day, seven days a week.
The Health Answers call center will be open around the clock to answer medical
questions for patients and provide clinical follow-up if they’ve recently been
discharged from the hospital. The nurses will respond to concerns by phone and, if
necessary, refer patients to the most appropriate care setting. The new call center will
use nationally standardized protocols to offer home-based remedies, recommendations
on when to see a provider, and even save a place in line at InstaCare clinics.
Health Answers will also offer a post-discharge calling service to contact patients
file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss...
within one or two days of discharge from a hospital or emergency room visit to ensure
they’ve made a seamless transition back to their primary care providers. The Health
Answers team will help find solutions to traditional healthcare difficulties, such as
understanding discharge instructions, getting a prescription filled, or even finding a
4/20/15, 8:20 PM
suitable primary care provider. Post-discharge calling eventually will reach all patients,
starting at Intermountain Medical Center and expanding across the system throughout
the year.
Intermountain Trustee | April 2015
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A transparency initiative regarding patient experience data will begin
this summer.
A transparency initiative regarding patient experience data will begin
this summer.
For many years, Intermountain hospitals, the Medical Group, and SelectHealth have
used a third-party vendor to collect patient experience data and have shared that data
with clinicians.
This summer, Intermountain will begin sharing patient experience data with the public
in a transparent manner. Patients seeing a physician as an outpatient in an office visit
setting will be asked nine questions about their interaction with the physician. A
third-party vendor will convert patient responses to those questions into star ratings
that will be posted on the provider’s profile along with verbatim comments.
Comments will be reviewed. Any questionable comment will be flagged and
evaluated before posting. Comments that contain vulgar or profane language will not
be posted. Surveys will be conducted on a randomized basis for clinicians employed
by Intermountain and independent affiliated physicians who participate on one or more
of the SelectHealth provider panels. By logging onto Intermountain’s physician portal,
clinicians will have access to their own data and any comments made.
Transparency initiatives like Intermountain’s arefile:///Volumes/revolver/Brian
increasingly common in healthcare.
Kearney Inc/2009 Intermountain iss...
This type of information provided in a transparent manner helps patients make
decisions about whom they receive care from and helps clinicians improve service
quality.
Intermountain Trustee | April 2015
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Intermountain Health Hub adds Healthy Hikes to its list of tools.
4/20/15, 8:20 PM
Intermountain Health Hub adds Healthy Hikes to its list of tools.
“Healthy Hikes” is a new feature that’s now available on the Intermountain mobile
app. Along with paying a bill, looking up a doctor, and refilling prescriptions on your
smartphone, you can now use Health Hub to search for your favorite hikes and
discover some new ones.
Here’s how it works:
Download the Intermountain Health Hub mobile app.
Select the Healthy Hikes icon from the opening menu.
Search hikes by current location, city, or name.
Healthy Hikes has some 120 descriptions of trails located throughout Utah. Each
description includes information about how popular the hike is, when the trail is open,
the elevation you’ll gain, if pets are allowed or not, and the level of difficulty.
The Intermountain Health Hub is an all-in-one tool that makes managing healthcare
easier and offers many different features designed to simplify your entire healthcare
experience, including the ability to access your medical records through My Health.
Intermountain awards and recognition.
Charles Sorenson, MD, named among nation’s top leaders.
Intermountain’s CEO Charles Sorenson, MD, recently received two national
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4/20/15, 8:20 PM
Intermountain awards and recognition.
Sorenson, MD, named among nation’s
top leaders.
Intermountain TrusteeCharles
| April 2015
file:///Volumes/revolver/Brian
Kearney Inc/2009 Intermountain iss...
Intermountain’s CEO Charles Sorenson, MD, recently received two national
recognitions:
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The Harvard Business Review featured Dr. Sorenson
as one of the nation’s most ethical, principled
leaders in a study published in their April edition.
The study named the nation’s highest-scoring leaders in
a study on character.
The study results came from surveys sent to employees
at 84 U.S. companies, asking, among other things, how
consistently their CEOs and management teams
embodied four moral principles: integrity,
responsibility, forgiveness, and compassion. Dr.
Sorenson was one of 10 executives called “virtuoso
CEOs,” whose employees gave them and their management teams high ratings on all
four principles. Read the full report.
Modern Healthcare named Dr. Sorenson to its “50 Most Influential Physician
Executives and Leaders” list. This is the fifth consecutive year Dr. Sorenson has
been included in the annual ranking, which honors physicians deemed by their peers
and an expert panel to be the most influential in terms of demonstrating leadership and
impact. According to Modern Healthcare, “these physician leaders are innovators,
excel in community services, and demonstrate reputable executive authority.”
Dr. Sorenson was ranked No. 9 on the 2015 list, up from his No. 12 ranking last year.
He is the only leader in the Intermountain West to be included. Click here to see the
full list (subscription and registration may be required for access).
Bert Zimmerli featured on cover of Healthcare Finance.
The national magazine Healthcare Finance recently
featured perspectives from Intermountain Healthcare
Executive Vice President and Chief Financial Officer
Bert Zimmerli on how hospitals and health systems
need to improve in the area of revenue cycle
management, the process that manages claims
processing, payment, and revenue generation. He also
4/20/15, 8:20 PM
full list (subscription and registration may be required for access).
Bert Zimmerli featured on cover of Healthcare Finance.
Intermountain Trustee | April 2015
Intermountain Trustee | April 2015
Intermountain Trustee | April 2015
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The national magazine Healthcare Finance recently
featured perspectives from Intermountain Healthcare
Executive Vice President and Chief Financial Officer
Bert Zimmerli on how hospitals and health systems
need to improve in the area of revenue cycle
file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss...
Kearney Inc/2009 Intermountain iss...
management, the file:///Volumes/revolver/Brian
process that manages claims
file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss...
processing, payment, and revenue generation. He also
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list of the nation’s best employers. Click here to read the full list.
In
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Intermountain
In
another
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Healthcare
as
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earn
the
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Great
Workplace
Award
for
2015.
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is
the
fourth
time
earn the Gallup Great Workplace Award for 2015. This is the fourth time
earn the Galluphas
Great Workplace
Award for 2015.2011.
This is the fourth time
Intermountain
Intermountain has received
received this
this recognition
recognition since
since 2011.
Intermountain has received this recognition since 2011.
The
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Gallup Great
Great Workplace
Workplace Award
Award isis based
based on
on overall
overall engagement
engagement levels
levels and
and
The
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Award
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based
on
overall
engagement
levels
and
evidence
of
a
highly
engaged
workforce’s
impact
on
key
business
metrics.
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countries. The award
acknowledges
the best-performing
workforces in the world
and
and the organization’s
organization’s ability
ability to
to create
create an
an engaged
engaged culture.
culture.
and the organization’s ability to create an engaged culture.
SelectHealth
SelectHealth rated
rated best
best in
in member
member satisfaction.
satisfaction.
SelectHealth rated best in member satisfaction.
4/20/15, 8:20 PM
and the organization’s ability to create an engaged culture.
SelectHealth rated best in member satisfaction.
Intermountain Trustee | April 2015
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For the sixth consecutive year, J.D. Power and Associates, a global market research
company, has named SelectHealth the highest-rated health plan for member
satisfaction in the four-state Mountain region (Idaho, Montana, Utah, and Wyoming).
The study, now in its ninth year, measures satisfaction among members of 134 health
plans in 18 regions throughout the United States by examining six key factors:
coverage and benefits; provider choice; information and communication; claims
processing; cost; and customer service. Satisfaction is calculated on a 1,000-point
scale.
SelectHealth received a total member satisfaction score of 711 (out of 1,000),
compared to the Mountain region average of 686 and the nationwide average of
679. Next highest in the region was Aetna at 694.
Report on ‘Disruptive Entrepreneurship’ highlights Intermountain.
In a recent Brookings Institution report, Disruptive Entrepreneurship Is Transforming
U.S. Health Care, Intermountain Healthcare is prominently featured as a national
leader.
Brookings Institution is a Washington, D.C.-based not-for-profit public policy
organization devoted to independent research and innovative policy solutions. The
report outlines the trend toward investing in healthcare innovation and technology
startups. In particular, the report focuses on the idea of traditional healthcare delivery
systems partnering with such groups to improve productivity and value.
The basic premise of the report is that “changes in economic incentives, which put a
premium on maximizing value and health rather than cost and treatment, have given
rise to an entrepreneurial, value-maximizing ecosystem.” The report states this change
is being driven by “disruptors,” including Intermountain Healthcare. The author,
Jonathan Rauch, includes examples from Intermountain and comments from
Intermountain leaders throughout the report. He also references Intermountain Board
4/20/15, 8:20 PM
premium on maximizing value and health rather than cost and treatment, have given
rise to an entrepreneurial, value-maximizing ecosystem.” The report states this change
is being driven by “disruptors,” including Intermountain Healthcare. The author,
Jonathan Rauch, includes examples from Intermountain and comments from
Intermountain leaders throughout the report. He also references Intermountain Board
of Trustees member Clayton Christensen and his view on disruptive innovation. Read
the full report here.
Intermountain Trustee | April 2015
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Intermountain receives Health Innovation Award from Microsoft
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Intermountain Healthcare has received a 2015 Microsoft Health Innovation Award for
developing and implementing infrastructure and technology that allows caregivers
from multiple locations to collaborate with each other and communicate with patients
as if they are in the same room.
Presented at the Health Information Management Systems Society (HIMSS) Annual
Conference and Exhibition in Chicago, the award recognizes Intermountain for our
media-rich, audiovideo solution that is built on Microsoft Lync, a platform for
real-time video conferencing involving multiple locations. The Intermountaindeveloped solution enables us to better leverage the medical expertise of specialists
and other healthcare providers across our system.
Trustee Conference presentations are available on the Trustee Resource
Center.
More than 220 participants attended the annual Intermountain Healthcare Trustee
Conference in March in Salt Lake City. The event included a health fair, networking
opportunities, and presentations by Intermountain’s leaders.
Presentations and videos from the conference are now available on the Trustee
Resource Center website:
Conference in March in Salt Lake City. The event included a health fair, networking
opportunities, and presentations by Intermountain’s leaders.
Presentations and videos from the conference are now available on the Trustee
Resource Center website:
What Sets Intermountain Apart
— Charles Sorenson, MD, President and Chief Executive Officer
Intermountain Trustee | April 2015
file:///Volumes/revolver/Brian Kearney Inc/2009 Intermountain iss...
Our Path to Supporting Healthy Lives
— Laura S. Kaiser, Executive Vice President and Chief Operating Officer
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iCentra: Clinician and Patient Experience
— Mark Briesacher, MD, Senior Administrative Medical Director,
Intermountain Medical Group
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A National Perspective on Healthy Lives
— Greg Poulsen, Senior Vice President, Chief Strategy Officer
Performance and Innovation that Enable Healthier Lives
— Bert R. Zimmerli, Executive Vice President and Chief Financial Officer
Trustee Resource Center
— Jane Carlile, Intermountain Healthcare Board of Trustees
A Trustee Perspective: What Makes Intermountain Unique?
— Steven D. Huebner, Intermountain Healthcare Board of Trustees
Philanthropy Is About Opportunity and Vision
— David Flood, Chief Development Officer, Intermountain Foundation
CEO Panel featuring the three CEOs in Intermountain’s history
— Scott Parker, Bill Nelson, and Dr. Charles Sorenson
You can access these presentations and other resources at the Trustee Resource Center
website (intermountaintrustee.org).
If you have questions or comments about Intermountain Trustee, please Contact
Us.
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