March 2011 GWP HOLDINGS, LLC Truckin’ Times From the Driver’s Seat I am excited! When you read this newsletter I hope you share my enthusiasm. We have several successes to celebrate. We were named Peterbilt Medium Duty of the Year. We have a new customer, Coca Cola. We have expanded our presence into Prudhoe Bay. Most exciting is that we have several customers or employees that recognize some of our outstanding employees. Thanks to all employees for your contributions. GWP on the Move Again: Prudhoe Bay Inside this issue: Employee Recognition: Rob Peterson 2 Employee Recognition: Marty Ceniceros 2 Employee Recognition: Brenda Celski 2 How About a Little Spring Cleaning? 3 Coca Cola: Tenacity Pays Off 3 Peterbilt Named Medium Duty of the Year 3 Sacramento Unit 3 Take a Break 4 In an effort to continue to expand our dynamic company, GWP has joined forces with Conam Construction Company to offer a full service dealership in Prudhoe Bay, Alaska. Prudhoe Bay is located on the shores of the Beaufort Sea, roughly 500 road miles north of Fairbanks. Prudhoe Bay operates 365 days, 24 hours per day. It is the largest and most remote oil field in North America, pumping close to 600,000 barrels of oil per day down the Trans Alaska Oil Pipeline. GWP is no stranger to doing business in Prudhoe Bay. Our first major delivery of trucks occurred in 1998. We continue to deliver 20 – 50 new units annually into the working oil field. The Anchorage and Fairbanks parts departments have founded and maintained many quality relationships within the very unique operating area of Prudhoe Bay. Given our growing market share, as well as the very diffi- cult working environment in Prudhoe Bay, we decided to “contract” the parts and service requirements of the dealership to Conam Construction Company. GWP will continue to sell new and used trucks directly into Prudhoe Bay. Conam Construction Company has been working within Prudhoe Bay for over 20 years. Conam’s principal business is that of Pipeline Construction and Maintenance. Over the years, Conam has diversified and is also currently the OEM representative for Ford Motors as well in Prudhoe Bay. With a proven track record providing OEM direct support for Ford, as well as their existing infrastructure, it was an easy decision to partner with Conam. This project has been in the works for over a year and has taken quite of bit of time and energy from both Conam and GWP. Please give By Mitch Hatfield thanks to Kelly, Royce, and Matt of Anchorage for their support of the project. Also thanks to Gary Mayhew for taking the task of being the point of contact for all things related to parts and ultimate start up training, (see photo) and all the other folks who have had to endure the many preliminary meetings getting this going. Page 2 Employee Recognition Rob Peterson Dear Sirs: It is with great pleasure that I would like to recognize Rob Peterson, at WPI Liberty Lake. Rob worked with our fire department for over a year. He always displayed a high degree of integrity, and responsibility. He is definitely a sales person that we would recommend to others. In addition to Rob working hard on finding a truck that would fit our needs. He has shown excellent knowledge insofar as understanding the needs we had on building this truck into a water tender for the fire department. He has proven his ability to us in organizing the sale and all the paperwork that we needed. We are looking forward to working with Rob in the future for any future fire department needs. Sincerely, Marvin Eaves Chairman Ferndale Fire Board His good judgment and mature outlook ensure a logical and practical approach to our goals. GWP HOLDINGS, LLC Marty Ceniceros Marty: GREAT JOB!!! Just a quick email to let you know about a circumstance in the shop that happened a few nights ago. As you know Fox Trucking came in at about 4:00pm with an issue on the engine of one of their trucks and we got the truck in, diagnosed the problem and repaired it that evening. Business as usual right? What you probably don’t know is that this truck had been to both Cat and Kenworth for the same issue prior to coming to us. Both shops failed to address the issue in an adequate manner and Kevin Fox brought the unit to us with an expectation that the truck would be down for quite some time and the issue may or may not be resolved upon completion. Needless to say he was thrilled when he found out that we correctly diagnosed and repaired the truck within a few hours. What you probably also don’t know is that I had been working on this customer for months to little avail and as a direct result of this excellent service he was in my office this afternoon filling out paperwork to add a new truck to his fleet through the Goods Movement Program. Over the past few months it has been a pleasure watching Brenda Celski Gary and Ken, Just wanted you both to know how much we appreciate the extraordinary service that Brenda provides the PNW Purchasing Department. She is always on top of our orders and we have complete confidence in her abilities to execute our orders. If we need something promptly, she al- ways makes it happen (even if we send her a PO that is not in her geographic area). Big kudos and thanks to Brenda!! Andrea Swanstrum PNW Waste Management Buyer fleets start to come into our shop that I had in the past seen only at our competitors (Gulf, Ramos etc.) This high level of customer service has sure helped make my job easier and it is very nice to know that when you and I sit down in front of Cemex next week and tell them that we can give them the best service anywhere we can back it up 100%. Period. Thanks to you and your team for the or the excellent work! Lance Hicks Truck Salesman Page 3 How About a Little Spring Cleaning? As many of you have heard me say, our success is based largely on our strong brands, great employees, and excellent locations. As the busy season is approaching, we want to be sure that we have our facilities looking their best. The leadership team, led by Ken Madison, wanted to show that we can clean and/or build with By Frank Anglin work area looks tidy. Our goal is to get every area looking clean, and keep it clean!! the best of them. We have helped with our cleaning efforts so far at both Tacoma locations, Seattle, and Moses Lake. The next stop for the senior team is Yakima. Thanks for your support. The Information Technology team also cleaned the Seattle archives. Much thanks to everyone for your efforts at all locations. I ask that everybody ensure that your individual Need work done to your personal car? Coca Cola: Tenacity Pays Off Just a note to remind all of our people in front of potential new customers, never give up. Coca-Cola in Seattle was first visited two years ago, and Kenworth had their mobile truck in their yard. Undaunted, we went in and spoke with the Service Director, and he said they were happy with the service they were receiving. So a few weeks passed and we returned, they had the same reply. We would make a stop every month to see if there was anything we could do, and finally By KJ Hanson the door popped loose with a vendor application. We filled it out and returned it immediately. As we kept checking in, questions of “ can you take care of…” and ”do you carry…” would come up from time to time. The door opened when we offered free pick-up and delivery with the ability to repair their specialized trucks. The vendor application was sent in, and we started to repair part of the fleet. Invoicing was a question at first, but that was resolved by Coca-Cola joining our National Accounts System Sign up with the which put the final pieces into place. Now service, parts pricing, pick up and delivery were a neatly wrapped package. Currently we have serviced three of their trucks. What this has created is a great relationship with the customer and gave us opportunities to shine in all departments! So remember, if you get turned down at their door, never give up, never surrender. It may turn out to be the best smile you enjoy at the end of the day. service department to get work done on your vehicle when the shops are slow. You are charged an employee rate for service. Peterbilt Named Medium Duty of the Year Peterbilt Motors Company named Western Peterbilt in Seattle, Washington the 2010 Peterbilt Medium Duty Dealer of the Year. Frank Anglin, dealer principal of Western Peterbilt accepted the award at the annual Peterbilt Dealer Meeting held at Paccar’s new Engine Plant in Columbus, Miss. bilt recognizes the value of selling the entire Peterbilt medium-duty line to diverse market segments to grow their business,” says Bill Jackson, Peterbilt general manager and Paccar vice president. “Their high level of dedication and professionalism helped them achieve a market share growth to 26.2 percent in 2010, and recognition as an industry leader in their market.” With more than 20 years of experience, Western Peterbilt has 11 locations across Alaska, Washington, “Western Peter- Oregon and California. “Our goal is to ensure our customers have a great experience from start to finish and that they get the attention they deserve,” says Frank Anglin, dealer principal of Western Peterbilt. “This award validates the hard work and commitment our team has for our customers and the Peterbilt brand.” Special thanks to Eric Streich and Bob Carpenter for their sales to Boeing and City of Seattle as key contributors to achieving this award. Truckin’ Times GWP HOLDINGS, LLC Sacramento Unit The Sacramento Unit honored CTA 2010 President Denny Wyatt at its President’s Night in November. Share your ideas: If you would like to add ideas, events, or a contribution for the newsletter please submit it to Alyssa at [email protected] Your thoughts and participation are greatly encouraged! In addition to honoring Denny, the unit also presented a number of donations to local causes, including WEAVE (Women Escaping a Violent Environment). The Sacramento Unit made a $1,000 donation to WEAVE during its President’s Night meeting in November. Accepting the donation was Beth Hassett, WEACE executive direction, second from the right. Also shown are unit members Pat Blank, Chris Weaver, Loren Belcher and Bob Waterman.
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