Job Description Job Title: MAINTENANCE ASSISTANT Reporting To: MAINTENANCE MANAGER Grade/Salary Band: Benefits: Ticket Allocation Uniforms Meals on Duty Discounted accommodation & F&B rates for Interstate properties BHSF Free on site car parking 30 day Holiday entitlement Training & Development opportunities Job Summary Under the general direction of the Maintenance Manager and within the limits of the hotel’s policies and procedures ensure that routine maintenance is performed in order for the hotel’s equipment to be operated with maximum efficiency to achieve customer and guest satisfaction. To help and advise non residents / visitors with their general needs. To promote a ‘Service with Passion’ Attitude at all times. Resolve guest problems and complaints as appropriately and professionally as possible. Key Duties & Responsibilities Perform all routine preventative maintenance and curative maintenance Maintain clean and tidy plant rooms Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department Attend to all types of repairs and maintenance work in the Hotel premises, including any new additions/extensions to the Hotel or any other properties maintained by the Hotel Repair and maintain guest room facilities, light facilities, furniture and equipment Assist with the implementation of the hotel’s preventive maintenance system and repair log system Prioritise work in line with guest requests and management priorities Record daily service work Implement and carry out maintenance program in accordance with established timeframes as set by Maintenance Manager. Complete daily reports outlining work undertaken for the day, including job request dockets actioned Participate in supporting colleagues on the proper operation, safety procedures and cleaning of all equipment Support the department in efficient and effective use of recycling methods Establish and maintain proper parts inventory levels when required Conduct and/or participate in staff meetings regarding proper operating and maintenance practices of equipment Carry out and document regular inspections of plant and equipment in computerised system Support department to ensure that appropriate files are maintained and resources kept for future reference Assist tradesmen and colleagues with maintenance and repairs when required Maintain clean and tidy plant rooms Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day Serve as an active part of the hotel fire party Self-Management Comply with the hotel rules and regulations as outlined in the company handbook Comply with the company grooming standards Comply with the time and attendance policies Comply to policies relating to the safety and welfare of all staff including equal opportunities and discrimination laws Actively participate in training and development programs and maximize opportunities for self-development Customer Service Must demonstrate the necessary service attributes in line with the hotel and company expectations including: -Being attentive to Guests -Fulfilling Guests requests in timely and accurate manner -The anticipation of Guests needs -Taking appropriate action to find resolutions to guest complaints To deliver ‘Service with Passion’ To express yourself in a natural and professional way at all times. To show you care through welcoming and interacting with guests at all times. To take ownership for decisions and outcomes To show initiative to take appropriate action to find resolutions to guest problems and complaints. To make suggestions and recommendations to assist guests and to enhance their stay COMPETENCIES Competency Level* Communication Taking Responsibility & Achieving Results Leadership & Working with Others Developing Self and Others Building and Maintaining Relationships Integrity * Team Member, Team Leader, Unit / Department Manager, General Manager SKILLS & QUALIFICATIONS Accredited Qualifications Non-Accredited Skills, Knowledge & Experience ESSENTIAL DESIRABLE RESPONSIBILITIES Extent People Comply with the Company’s Corporate Code of Conduct Familiarise yourself with the company values and model desired behaviours Perform tasks as directed by the Manager in pursuit of the achievement of business goals Understand and comply with regulations regarding equal opportunities, harassment and bullying policies and acts of discrimination. Financial Use & Care of Equipment Health & Safety Management Familiarise yourself with the Company health and safety policies for your department and the company. Familiarise yourself with emergency and evacuation procedures. Attend 6 monthly refresher training. Successfully complete relevant Flow module training issued to you7report hazardous situations, accidents and near misses in line with the company standard, and ensuring that the General Manager is informed of any major areas of concern Be aware of security implications in the building and reporting of suspicious people, packages or situations. Familiarize and enforce your areas emergency procedures and your responsibilities Be fully aware of the Departmental Health & Safety folders and the Company Health & Safety policy. Attend all statutory health and safety training as required. Return safety equipment to its designated storage area after use, and reporting any equipment damage to the supervisor Take reasonable care when storing, handling, and using chemicals and dangerous substances, lifting and carrying, and using or cleaning dangerous work equipment, including machines Not undertake any activity which compromises their personal Life Safety, or the Life Safety of others Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the Duty Manager/ First Aider Risk Management General Conditions Include items such as:- uniform provided, driving license required, flexible working potential, job share role, availability and flexibility for the role.
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