Case study: Lindsay Cars - Part of the Ford Retail Group UK Experian solutions drive savings and help to significantly improve credit management processes Client Lindsay Cars, part of the Ford Retail Group UK, is the largest Ford dealer in Northern Ireland with sales of over 8500 new and used vehicles every year. It is one of the top 100 franchised dealers in the UK. Their new and used car dealerships are also supported by a network of workshops, a Rental division, Parts division and two Accident Repair Centres. ‘Experian’s system has helped to significantly improve our customer debt in arrears position and reduce the overall level of bad debt.’ The challenge In the challenging economic climate and with significant fall in sales of both new and used cars it’s more important than ever to diversify in business. Lindsay Cars is not just focused on car sales: their successful rental business and centralised parts distribution are a big part of the company. Therefore when choosing suppliers, it was important to find a company that can provide multiple solutions. Lindsay Cars were not only looking for a cost savings but they also wanted to improve risk management processes across their business. Vehicle provenance checking, mileage investigation and business information (BI) services from Experian helped Lindsay Cars to achieve that. The solution - Automotive The vehicle history information was an essential part of the risk management process for Lindsay Cars. AutoCheck from Experian, with a free rechecking facility within 45 days, provided a massive saving for the company. Keith Scott, Financial Director: ‘We have achieved cost savings of over 30% from lower costs on vehicle provenance checking both in terms of cost per check and the free rechecking.’ The solution - BI Lindsay Cars already had access to a facility to credit check their business customers but they needed a more robust process that would also include regularly checking credit ratings and revising levels of credit offered to their customers. The credit management system provided by Experian helped to reveal customers in financial distress, so Lindsay Cars were able to act quickly and have discussions with their late payers before the situation got worse. Keith Scott, Financial Director: ‘Experian’s credit management system has been a valuable tool for us in the last 12 months, as part of our new rounded credit management process, and has helped to significantly improve our customer debt in arrears position and reduce the overall level of bad debts.’ Riverleen House Electric Avenue Nottingham NG80 1RH T 0115 123 456 F 0115 123 456 www.experian.co.uk The results Working with one supplier means that Lindsay Cars can benefit from a single point of contact for all their risk management needs. Apart from achieving significant cost savings, they benefit from the expertise and advice in risk management that helps them to make informed decisions to protect their business and their brand. © Experian 2011. To find out more call us on 0870 411 200, email [email protected] or visit http://www.uk.experian.com/automotive The word “EXPERIAN” and the graphical device are trade marks of Experian and/or its associated companies and may be registered in the EU, USA and other countries. The graphical device is a registered Community design in the EU. All rights reserved.
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