MITEL USER GROUP CONFERENCE & ANNUAL GENERAL MEETING AGENDA LOCATION: Omni Scottsdale Resort & Spa at Montelucia April 27 – 30, 2015 DATE: MONDAY, APRIL 27, 2015 TIME EVENT LOCATION 6:00pm - 8:00pm REGISTRATION & RECEPTION Granada Boardroom & Kasbah Patio TIME EVENT LOCATION 7:30am – 9:00am BREAKFAST Alhambra Terrace & Foyer 9:00am – 12:00pm MITEL UNIVERSITY WORKSHOP A (choose one) TUESDAY, APRIL 28, 2015 1. AASTRA – CLEARSPAN ARCHITECTURE Alhambra 1 Instructor - Jim Koestler 2. AASTRA – MX-ONE SYSTEM ADMINISTRATION Alhambra 2 Instructor - Mike Smolka Part Two for MX-ONE Members Part Two for Pointspan Members: Pointspan to MX-ONE Migration Instructor - Bill Longo 3. MITEL – MICONTACT CENTER Instructors - Ken Finkelson (design) and Scott Dixon (administration) 4. MITEL – MIVOICE BUSINESS RELEASE 7.1 Instructor - Robert Payne 12:00pm –1:00pm LUNCH Alhambra 3 Alhambra B Alhambra Terrace & Foyer TUESDAY, APRIL 28, 2015 (CONTINUED) TIME EVENT 1:00pm – 4:00pm MITEL UNIVERSITY WORKSHOP B LOCATION (choose one) 5. AASTRA – CLEARSPAN ROADMAP Alhambra 1 Instructor - Gary Mading 6. AASTRA – SOLIDUS FOR MX-ONE USERS Alhambra 2 Instructors - Scott Dixon 7. MITEL – SDS OVERVIEW AND BENEFICIAL MAINTENANCE COMMANDS Alhambra 3 Instructor - Robert Payne 8. MITEL – UCC LICENSING FRAMEWORK Instructor - Joshua Haslett Free Night * Workshops subject to change based on attendance Alhambra B WEDNESDAY, APRIL 29, 2015 TIME EVENT LOCATION 8:00am -9:00am BREAKFAST Alhambra Terrace & Foyer 9:00am -11:30pm MITEL UNIVERSITY WORKSHOP C (choose one) 9. VERTICAL PRESENTATION – EDUCATION (includes case studies by user group members) Instructor - Peter Cosme) Alhambra 1 10. VERTICAL PRESENTATION – HEALTHCARE (includes case studies by user group members) Instructor - Speleos Dravillas Alhambra 2 11. HOW TO EMBRACE THE CLOUD Alhambra 3 Instructor - Joshua Haslett 12. IMPLEMENTING CENTRALIZED ENTERPRISE ARCHITECTURE Alhambra B Instructors - Phil Green / Bill Longo 11:30pm - 12:30pm LUNCH Alhambra Terrace & Foyer 12:30pm -12:50pm USER GROUP WELCOME Alhambra B 12:50pm - 2:00pm ROAD MAP PRESENTATION Alhambra B 2:00pm - 2:15pm BREAK Alhambra Terrace & Foyer 2:15pm- 3:15pm KEYNOTE SPEAKER Alhambra B Jim Davies, Mitel Chief Technology Officer 3:30pm - 4:00pm CUSTOMER CASE STUDIES (2 breakout sessions) 1 - Mitel (two 15-minute presentations) 1 - Aastra (two 15-minute presentations) 5:30pm MEET IN HOTEL LOBBY – bus departs for dinner 6:15pm - 9:00pm DESERT FOOTHILLS – WESTERN COOKOUT http://desertfoothills.com/ * Workshops subject to change based on attendance Alhambra 1 Alhambra 2 Hotel Lobby THURSDAY, APRIL 30, 2015 TIME EVENT LOCATION 7:00am - 8:00am CONTINENTAL BREAKFAST Alhambra Terrace & Foyer 8:00am - 9:00am MITEL USER GROUP AGM (member only) AASTRA USER GROUP AGM (members only) 9:00am - 10:00am MITEL PANEL Alhambra B 10:00am -10:15am BREAK Alhambra Terrace & Foyer 10:15am -12:30pm OPEN FORUM Technical Q&A session Alhambra B 12:30pm – 1:00pm LUNCH & MEMBERS DEPARTURE Alhambra Terrace & Foyer 2:00pm - 3:00pm MITEL / AASTRA USER GROUP BOARD MEETING Review the past few days and moving forward (including Rich McBee, CEO / Denise Desjardins, Mitel User Group Relations) Alhambra 1 3:00pm – 4:00pm MITEL / AASTRA USER GROUP BOARD ONLY Alhambra 1 MITEL USER GROUP WORKSHOP ABSTRACTS TUESDAY APRIL 28, 2015 MITEL UNIVERSITY WORKSHOP A 9:00 AM – 12:00 PM 1. AASTRA – CLEARSPAN ARCHITECTURE (9:00 AM – 12:00 PM) Instructor – Jim Koestler This session will provide the attendee an Introduction & Overview of the Clearspan product offering: What is Clearspan? Architecture & Configuration o SBC’s o Media Gateways o Remote Worker Features & Applications o ACD o Etc… Provisioning tools OpEasy Terminals Self-Paced Migration How it’s offered in the market place Premised Hosted Live Demonstration Benefits 2. AASTRA – MX-ONE SYSTEM ADMINISTRATION Instructor – Mike Smolka This workshop will be delivered in two parts. The first two hours will be for both MX-ONE and Pointspan members while the last hour will have unique sessions for the MX-ONE and Pointspan members. PART ONE FOR BOTH MX-ONE & POINTSPAN MEMBERS (9:00 AM – 11:00 AM) Welcome the MX-ONE and Aastra to the Mitel family Quick comparisons / products and solutions o User and Device definition and provisioning o Trunk definition and provisioning o Support and maintenance What's new in version 6? Specific benefits over comparables What are the integration options? o With Mitel o With others PART TWO FOR MX-ONE MEMBERS (11:00 AM – 12:00 PM) What are the virtualization options? Personal perspectives, discoveries, and commentary Demonstrations / Questions PART TWO FOR POINTSPAN MEMBERS - POINTSPAN TO MX-ONE MIGRATION (11:00 AM – 12:00 PM) Instructor – Bill Longo The second set of modules is tailored specifically for the Pointspan audience. We will review Pointspan to MX-ONE migration. 3. MITEL – MICONTACT CENTER Instructors – Ken Finkelson (Design) and Scott Dixon (Administration) We will cover the design and basic programming for MiContact Center from a MiVoice Business perspective. This will include what is included in the base package as well as the benefit of overlaying reporting, IVR, voice documentation & outbound. We will also review some basic business cases and provide a full featured, yet economically practical solution to these needs. 4. MITEL – MIVOICE BUSINESS RELEASE 7.1 Instructor – Robert Payne This discussion will provide insight into the enhancements delivered at MIVB Release 7.1, such as Meet-Me conferencing and Embedded Voicemail Enhancements, along with the required upgrade path to release 7.1 MITEL UNIVERSITY WORKSHOP B 1:00 PM – 4:00 PM 5. AASTRA – CLEARSPAN ROADMAP Instructor – Gary Mading This session will provide the attendee an overview of Clearspan looking forward. This roadmap session will discuss advancements, enhancements, changes, and product line augmentations in the following areas: Release 20 new features and functionality Preview of release 21 New product offerings: o Call recording o Service monitoring o Security o Web collaboration o Video conferencing o Instant messaging and presence o Phones o OpEasy enhancements MITEL UNIVERSITY WORKSHOP B (CONTINUED) 1:00 PM – 4:00 PM 6. AASTRA – SOLIDUS FOR MX-ONE USERS Instructors – Scott Dixon and TBC This workshop is designed for new and existing users of Solidus e-Care. We will explore some of the more advanced topics such as scripting and an mufti-media contact center during this time. This will allow you to gain some perspective different tools you can introduce into your contact center to better serve your customers. We will also review a list of features planned for the 9.0 release. 7. MITEL – SDS OVERVIEW AND BENEFICIAL MAINTENANCE COMMANDS Instructor – Robert Payne This workshop will cover the current steps for implementing System Data Synchronization (SDS), best practices on the implementation and management of SDS, and a list of maintenance commands that every technician should be aware of. 8. MITEL – UCC LICENSING FRAMEWORK Instructor – Joshua Haslett Mitel has released version 3 of the Unified Communication and Collaboration (UCC) Licensing. If you have MiVoice Business and MiCollab, you could take advantage of package discounts for deploying applications for your users, and simplify the deployment or administration leveraging single point provisioning via the MiCollab portal. In this session learn how to take advantage of UCC licensing to maximize your current investment while delivering more application value to your company. MiCollab includes desktop, mobile, web clients as well as audio, web and video conferencing, voicemail and teleworker capability. WEDNESDAY, APRIL 29, 2015 MITEL UNIVERSITY WORKSHOP C (FOR ALL MEMBERS) 9:00 AM – 11:30 AM 9. VERTICAL PRESENTATION – EDUCATION Instructor – Peter Cosme Ability to empower your existing wireless devices o Review how enhanced intra-campus communications between Teachers and Administrators improves efficiency and safety by adding MCA to existing wireless devices and tablets with Counterpath’s Includes state-of-the-art functionality to improve safety and security o Review how enhanced communications between Educators with Parents for K-12 and Educators with Students for Higher Education improves efficiency and safety by adding Benbria to the Campus Ability to deploy VoIP over your legacy voice infrastructure o Understand how Mitel Streamline can overcome your possible legacy wiring barrier and facilitates the transition to IP by delivering IP telephony over twisted pair / two-wire legacy infrastructures. Increase bandwidth over two-wire infrastructure so voice, video, and desktop sharing are more efficient. Available via NJPA and other state and educational purchasing agreements o Review how NJPA provides the best negotiated price for initial installation and ongoing AMCs Review the benefits of Cloud Offerings o Clearspan and MiCloud 10. VERTICAL PRESENTATION – HEALTHCARE Instructor – Speleos Dravillas Review Senior Living Solutions Present the Integrated Solution for Senior Living that includes telephony, IP Dect, Escalation Manager, and Nurse Call Review the Electronic Health Records solution for Hospitals, Clinics, HMO's and Accountable Care Organization (ACO's) Co-Presenting with IDS (EHR Systems Integrator) with working solution of Abbadox integrated with Mitel MiCollab and MiContact Center 11. HOW TO EMBRACE THE CLOUD Instructor – Joshua Haslett Are you wondering how to best leverage the cloud with your Mitel Communications Solution? In this session you will learn about the capabilities of leveraging Mitel’s hosted solutions, partner built cloud architectures, private cloud options and high availability architectures. The investment you have made in Mitel licensing can migrate to cloud solutions to help you reduce costs of deployment, and ongoing support. With the latest releases of Mitel’s solutions, HyperV is now supported in addition to VMware, learn how to make the most out of your Mitel investment. 12. IMPLEMENTING CENTRALIZED ENTERPRISE ARCHITECTURE Instructor – Phil Green (MiVoice Business) / William Longo (MX-ONE) Join us as we walk through the requirements of centralizing an enterprise business. Topics will include SIP trunking, licensing, architecture and E-911 for the MiVoice Business and the MiVoice MX-ONE. The session will comprise of two halves – a presentation of these topics by both presenters and a general question and answer session.
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