Domestic International Added Services E-COMMERCE FULFILLMENT Want to get your products to customers faster? Need a cost-effective way to ensure accurate, multi-channel order delivery? E-COMMERCE FULFILLMENT is your answer. Enhance your distribution supply chain and your business. Retailers rely on our E-COMMERCE FULFILLMENT solutions to optimize their omnichannel commerce operations, while providing a positive customer experience. DHL eCommerce brings together industry-leading supply chain technology with proven regional order fulfillment and delivery services— accelerating transit times, reducing costs and enhancing visibility. Features • Direct-to-consumer order fulfillment • Best-in-class WMS and OMS technology powered by Manhattan Associates and IBM Sterling Commerce • Fulfillment center locations across the U.S. and worldwide for consumer proximity • Pre-built integrations with top e-commerce platforms and marketplaces • Online reporting and visibility to control costs and better manage your business • Industry-leading SLAs to improve the customer experience Leveraging the DHL network, your business can take advantage of an end-to-end supply chain solution. From freight transportation to returns management, you can reach customers all over the world—with solutions from one trusted source. • Scalability to grow with your business • Pick, pack and ship, continuity/subscription program support • Late cut-off times for same-day shipping • Real-time scan events for complete order visibility • Multiple options for domestic and international shipping and returns INTEGRATED E-COMMERCE SOLUTIONS E-Commerce Fulfillment can be part of a comprehensive distribution supply chain strategy leveraging DHL’s global logistics capabilities. Channel Agnostic Platform with Fast IT Integration Optional services • Gift messages and wrapping • Kitting and assembly • Returns management/reverse logistics • Inserts • Custom branded packaging Inbound Freight to Regional Fulfillment Centers Scalable Fulfillment Solutions with Simple Pricing Multiple Shipping Options Integrated with DHL Network Easy Return Solutions Improve Shopping Experience DHL eCommerce Domestic International Added Services E-COMMERCE FULFILLMENT Top-tier technology to manage your business. Warehouse Management System Our fulfillment and shipping technology solutions provide robust visibility into your inventory and orders, maximizing the efficiency of your distribution operations—and your business. Our best-in-class Warehouse Management System (WMS) and Order Management System (OMS) give you the support you need to manage your multi-channel sales and distribution strategies. These powerful technology solutions are preintegrated with the leading e-commerce platforms and marketplaces to ensure quick and easy implementation. • Powered by Manhattan Associates • Automated pick, pack and shipping to improve efficiency and accuracy • Manages multi-location fulfillment strategies • Efficient receiving and disposition of returns • Cycle counting eliminates the need for annual physical counts • Industry-leading reporting capabilities Order Management System • Partnership with IBM Sterling Commerce • Offers a single view of supply and demand across your order channels • Inventory management and visibility across multiple locations • Tracking and visibility across multiple channels and marketplaces • Order management to support multi-channel sales strategies Get closer to your customers. With DHL’s worldwide network, our fulfillment centers are always close to your customers. These state-of-the-art facilities are strategically located near our distribution centers, resulting in accelerated delivery with lower shipping costs, and a consistently positive experience for your customers. If you are interested in our services, contact us at Our Customer Fulfillment Portal provides visibility across multiple order channels, marketplaces and fulfillment locations. DHL eCommerce 800-805-9306 or online at www.dhlecommerce-usa.com.
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