Travel Itinerary Booking Details

Travel Itinerary
Booking Details
Booking Number:
H7CFCF
Booking Date
: Mon 05 Apr 2010
Name
: Abd. Rashid/Azman
Address
: Milestone House, Milespit Hill, London, NW7 2RS
Contact
: 442089062508 (tel) 447780738041 (mobile) 44 (fax)
Email
: [email protected]
United Kingdom
Guest Details
() denotes infant
1.MR MUHAMMAD AMMAR, AZMAN
Flight Details
Flight
D72008
Economy
D72009
Economy
Departing
Arriving
Kuala Lumpur (KUL)
Kuala Lumpur (LCC Terminal)
London (STN)
Stansted Airport
Mon 15 Nov 2010, 1415 hrs (2:15PM)
Mon 15 Nov 2010, 2045 hrs (8:45PM)
London (STN)
Stansted Airport
Kuala Lumpur (KUL)
Kuala Lumpur (LCC Terminal)
Sat 11 Dec 2010, 2150 hrs (9:50PM)
Sun 12 Dec 2010, 1915 hrs (7:15PM)
InFlight Services
Guest
ASR
MUHAMMAD AMMAR, AZMAN
10C
Kuala Lumpur
London
• Supersize Xtra
• Malaysian Meal
Large (Up to 30KG)
ASR
10C
London
Kuala Lumpur
• Supersize Xtra
• International Meal
Large (Up to 30KG)
Invoice
AirAsia Berhad
LCC Terminal, Jalan KLIA S3, Southern Support Zone,
Kuala Lumpur International Airport, 64000 Sepang,
Selangor Darul Ehsan, Malaysia
Payment
Flight
1 Guest
Surcharges, fees & taxes
Sub Total
Services & Fees
AAX Meal
Supersize Xtra Large (up to
30KG)
Advance Seat Request Fee
GoInsure Premium
Sub Total
Confirmation
2,306.00 MY
560.00 MY
2,866.00 MY
70.00 MY
300.00 MY
50.00 MY
49.00 MY
469.00 MY
Total Amount
3,335.00 MY
Total Paid
Balance
3,335.00 MY
0.00 MY
Date
Type
Amount
Mon 05 Apr 2010
Maybank2u
3,335.00 MY
Travel Advice
Fare Rules
Economy :
• Bookings made with this fare only permit flight changes more than 48 hours prior to scheduled departure for a specified fee per guest per
sector, plus any applicable difference in airfare
• This fare is capacity controlled. Seats offered at this fare are limited and may not be available on all flights
• All fares are subject to change until purchased
• For full set of taxes, fees, charges and accompanying terms & conditions please read our Terms & Conditions
Economy :
• Bookings made with this fare only permit flight changes more than 48 hours prior to scheduled departure for a specified fee per guest per
sector, plus any applicable difference in airfare
• This fare is capacity controlled. Seats offered at this fare are limited and may not be available on all flights
• All fares are subject to change until purchased
• For full set of taxes, fees, charges and accompanying terms & conditions please read our Terms & Conditions
Must Know
• Use our Self Check-In facilities, log onto our website on the facilities available
• Check-in deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these
deadlines.
• Do not carry any liquids, aerosols and gels more than 100ml in your cabin baggage
• Some airports have long queues due to complex security checks. We suggest that you check-in early and proceed immediately to the
departure gate or you may risk being left behind in security.
• Each piece/item of checked baggage shall not exceed 32 kg;
• Guests may not use the unused checked baggage weight of other guests unless travelling on the same Itinerary.
• Certain sporting equipment up to 15kg is subject to a Sports Equipment Fee which can only be purchased upon check-in;
• Guests are strongly advised not to check in goods which are valuable and fragile as baggage.
• You are responsible for obtaining all entry and exit visas, health and other required documents including ensuring that your passport validity
meets the destinationâ##s entry requirements.
• Please contact the consulate/embassy of the destination country for more information.
• Our full Terms and Conditions of Carriage will apply. For full details please visit www.airasia.com
AIRASIA X TERMS & CONDITIONS OF CARRIAGE
Article 1
Definitions
1.1Definitions
"AIRLINE DESIGNATOR CODE" means two-characters or three letters which identify particular air
carriers.
"AUTHORISED AGENT” means a passenger sales agent who has been appointed by the Carrier to
represent the Carrier in the sale of air passenger transportation over the services of the Carrier
and, when authorised, over the services of other air carriers.
"BAGGAGE" means your personal property accompanying you in connection with your trip.
Unless otherwise specified, it includes both your Checked and Unchecked Baggage;
"BAGGAGE CHECK" means a document issued to Passenger by us as a receipt for Checked
Baggage and which relate to the carriage of Checked Baggage and includes the Baggage
Identification Tag.
"BAGGAGE IDENTIFICATION TAG" means a document issued by the Carrier solely for the
identification of Checked Baggage.
"BOOKING" means a booking made by you for the purchase of a flight which is accepted by us
in accordance with these Terms and Conditions.
"BOOKING REFERENCE" means the reference number you are given by us to identify each
Booking made by you which is confirmed by us.
"CHECKED BAGGAGE" means baggage of which we take custody and for which we have issued
a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
"CHECK-IN DEADLINE" means the time limit specified by the Carrier by which you must have
completed check-in formalities and received your boarding pass.
"CONDITIONS OF CONTRACT" means those statements contained in or delivered with your
Ticket which incorporates by reference these Terms and Conditions, and notices (s).
“CONVENTIONS” means whichever of the following apply:
•the Convention for the Unification of Certain Rules Relating to International Carriage by Air,
signed at Warsaw, 12 October 1929 (the Warsaw Convention)
•the Warsaw Convention as amended at The Hague on 28 September 1955
•the Warsaw Convention as amended at The Hague and by Additional Protocol No. 1, 2 or 4 of
Montreal (1975)
•the Guadalajara Supplementary Convention (1961)
•the Montreal Convention (1999)
•any other applicable protocols, conventions or regulations and any enabling legislation
"DAMAGE" includes death, injury, delay, loss, partial loss or other damage of whatsoever nature
arising out of or in connection with carriage or other services performed by the Carrier
incidental thereto.
"ELECTRONIC COUPON" means an electronic Flight Coupon or other value document held in
Carrier's database.
"ELECTRONIC TICKET” means the Itinerary issued by or on behalf of the Carrier, the Electronic
Coupons and, if applicable, a boarding document.
"FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passage",
in the case of an "electronic ticket", the electronic coupon, and indicates the particular places
between which passengers is entitled to be carried.
"ITINERARY" or “TRAVEL ITINERARY” means the document we issue to Passenger that includes
the Passenger's name, flight information, booking number, Conditions of Contract and notices.
“INFANT” means Passenger below the age of 24 months at the date of commencement of travel.
"PASSENGER" means any person, except members of the crew, carried or to be carried in an
aircraft with the consent of the Carrier. (also referred to as "you", "your" and "yourself)
"ROUTE" means the flight from the airport at the point of origin to the airport at the point of
destination.
“SEAT” means a seat in our aircraft.
“TARIFF” means our fare and charges published electronically or on paper.
"TICKET" means the Itinerary and includes the Electronic Ticket and Electronic Coupon issued by
us or on our behalf and including the Conditions of Contract and notices contained in it.
“TERMS AND CONDITIONS” means these Terms and Conditions of Carriage
“UNCHECKED BAGGAGE” means any baggage other than Checked Baggage including all items
brought by you into the aircraft cabin.
“WE”,” US”,“OUR”,“OURSELVES” and “the CARRIER” means AirAsia X Sdn Bhd.
“YOU”,“YOUR”,“YOURSELF” means any person with a Booking who is to be carried or who is
carried on an aircraft, except members of the crew.(also defined as passenger)
“WEBSITE” means the internet site www.airasia.com provided by us for the purpose of
Passengers making online bookings and to access information about us.
1.2 Captions: The title or caption of each Article of these Terms & Conditions is for convenience
only and is not to be used for interpretation of the text.
Article 2
Applicability
2.1 General: These Terms & Conditions apply to the carriage by air or by other means of
transportation including surface transportation of Passengers and Baggage performed by us or
on our behalf and to any liability we may have in relation to that carriage and transportation.
2.2 Terms & Conditions Prevail: Except as provided in these Terms & Conditions, in the event of
inconsistency between these Terms & Conditions and our Conditions of Contract or any other
regulations we may have dealing with particular subjects, these Terms & Conditions shall prevail.
2.3 Language: The language of these Terms & Conditions is English and even though there may
be translations of these Terms & Conditions in other languages, English shall be the sole
language used in the interpretation of these Terms & Conditions.
Article 3
Tickets / Itinerary
3.1 Prima Facie Evidence Of Contract: The Itinerary is prima facie evidence of the contract for
carriage between passenger and us. The Itinerary, these Terms & Conditions and our Conditions
of Contract (including applicable Tariffs) together constitute the terms and conditions of the
contract of carriage between you and us.
3.2 Transferability: The contract for carriage is only transferable as provided in these Terms &
Conditions and our Conditions of Contract
3.3 Validity: The Itinerary is only valid for the Passenger named and the flight specified therein.
3.4 Identity: We will provide carriage only to the Passenger named in the Itinerary or Electronic
Ticket. You will be required to produce appropriate identification at check-in.
Article 4
Fares
4.1 General: Fares apply only to carriage from the airport at the point of origin to the airport at
the point of destination. Fares exclude ground transport services between airports and between
airports and town terminals unless otherwise specifically stated by us. We are strictly a
point-to-point carrier and shall not be responsible for any connecting flight arrangement which
you may choose to make. We shall not be liable to you for your failure to meet any connecting
flights. We shall not provide transfer of you and your baggage to or from another carrier
4.2 Infants: The fees for infants under the age of two (2) years (on the date of travel) but above
eight (8) days old are provided for in the fee schedule. An infant may travel provided he sits on
an adult's lap. Only one (1) infant is allowed for one (1) adult. No perambulators are allowed on
board the aircraft. The number of infants is limited per flight due to safety regulations and as
such, there may be a possibility that we may not be able to accommodate your request to carry
infants with you.
4.3 Government Taxes, Charges and Insurance Surcharge: Any government taxes, charges or
insurance surcharge imposed on air travel by the Government, relevant authority or the airport
operator in respect of your use of any of our services or facilities will be in addition to our fares,
administration fees and charges and shall be borne by you, unless otherwise specifically stated
by us. Such government taxes, charges and insurance surcharge imposed on air travel may
change from time to time and can be imposed even after the date that your booking has been
confirmed. You shall nevertheless bear such government taxes, charges or insurance surcharge
as and when they fall due prior to departure.
Please refer to our fee schedule for amounts on taxes, charges and Insurance Surcharge.
4.4 Currency: Fares and charges are payable in the currency prescribed with our published fares
unless otherwise specifically stated by us.
4.5 Accuracy: All fares, prices, flight schedules, routes published, prebooked products and
services are correct at the time of publication and are subject to change at any time and from
time to time without prior notice.
4.6 Applicable Fares: Applicable fares are those published by us or on our behalf, whether
electronically or by way of other medium. Fares may exclude administration fees, service charges
and other charges unless otherwise specifically stated by us.
Article 5
Booking of Seats
5.1 Confirmation of Booking: The booking of a Seat is confirmed after full payment of the fare is
made and after we issue you a booking number and/or the Itinerary. Once confirmed, the
booking cannot be cancelled and payments made are not refundable.
5.2 Group Bookings: These are governed by specific terms that vary from time to time. Please
contact us for further details.
5.3 Flight Change: Once a booking number has been issued, flight changes are subject to the
following terms:
Inside of forty-eight (48) hours prior to the scheduled flight departure time, no changes are
allowed. The charges for flight change outside of forty-eight (48) hours prior to the scheduled
flight departure time are provided for in the fee schedule, subject to the following conditions:
(a)if a lower fare is available, the difference in fares will not be refunded to the passenger; (b)if
the new flight booked is in a higher fare class than that of the cancelled booked flight, the
difference in fares shall be paid by the passenger before the cancellation or change can be
made; (c)the change is not confirmed until we issue you a new Itinerary and/or booking number.
(d)changes on route(s) are not allowed.
5.4 Promotional Fares: Article 5.3 regarding Flight Change rules and Article 5.5 regarding Name
Change do not apply to certain selected promotional fares.
5.5 Name Change: Once a booking number has been issued, you are allowed to substitute the
passenger named in the confirmed booking with another passenger name subject to a
payment of a charge as provided for in the fee schedule and the following terms:
a)the request is made outside of six (6) hours prior to the scheduled flight departure time;
b)the original as well as the substituted passengers' identities are authenticated.However if the
request is made less than twenty four (24) hours before the scheduled flight departure time,
name changes can only be made at our sales office or airport sales counters (opening hours
depend from airport to airport).
5.6 Payment: Fares must be paid in full when a booking is made. In the event that the fare has
not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior
to check-in and/or to disallow you to board the aircraft
5.7 Personal Data: You hereby acknowledge and agree that your personal data has been given
to us for the purposes of making bookings for carriage and providing you with confirmation of
that booking, providing and developing ancillary services and facilities, facilitating immigration
and entry procedures, accounting, billing and auditing, checking credit or other payment cards,
security, administrative and legal purposes, credit card issuance, systems testing, maintenance
and development, statistical analysis, and helping us in any future dealings with you. For these
purposes, by entering into a contract of carriage with us you authorize us to retain and use your
personal data and to transmit it to our own offices, authorized agents and third party business
associates, government agencies, other carriers or the providers of the services mentioned
above.
5.8 Seating: We do not guarantee to provide any particular seat in the aircraft and you agree to
accept any seat that may be allotted or is otherwise made available on
the flight. You will be
allocated a seat upon check-in. We reserve the right to re-assign seats at any time, including after
boarding of the aircraft. This may be necessary for operational, safety, government regulatory,
health or security reasons.
5.8.1 Advance seat request (ASR): Subject to availability you may pay a fee for an
advance seat request (ASR) at the time of reservation or up to 24 hours prior to the
scheduled time of departure for an advance seat assignment. Please refer to our fee
schedule for the fee for an ASR. Where an ASR is purchased, we reserve our right to
assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary
for operational, safety or security reasons. We do not guarantee any specific seat reassignments,
whether for an aisle, window, exit row, or other type of seat. We will, however, make reasonable
efforts to honour paid seat assignments.
5.8.2 If at any time after successfully purchasing an ASR and our schedules are changed,
terminated, delayed or merged due to circumstances which we reasonably consider to be
beyond our control or for commercial reasons or reasons of safety, we shall at our option, either:
(a)carry you on the same ASR on the next available flight; or (b)carry you on an ASR of equivalent
value on the next available flight; or (c)carry you on any randomly assigned seat on the next
available flight whereby we will then refund you the ASR payment. The options outlined in this
Article 5.8.2 are the sole and exclusive remedies available to you and we shall have no further
liability to you.
5.9.1 In-flight products: The provision of in-flight products, services or advertised programmes
is subject to availability. In-flight products or services are non-refundable and non-transferable
once purchased. We do not accept any bookings or changes to in-flight products or services
within 48 hours from the scheduled flight departure time. AirAsia reserves the right, without
prior notice, to amend/change the prices or substitute any component for in-flight products or
services.The boarding pass is proof of purchase of your pre-booked in-flight products or services
and must be presented to the cabin crew onboard to redeem the pre-booked in-flight products
or services. All prices and savings made from your in-flight prebooked products or services are
valid at the time of booking.
5.9.2 Meals:Meal selections are subject to variation from time to time. Food may contain nuts,
dairy and/or gluten. We do not accept any bookings or changes to your meal selections within
48 hours from the scheduled flight departure time. AirAsia reserves the right, without prior
notice, to amend/change the prices for prebooked meals, substitute any component of the
pre-booked meal with an item of similar value subject to availability and/or aircraft suitability.
The boarding pass is proof of purchase of your pre-booked meal and must be presented to the
cabin crew onboard to redeem your pre-booked meal. All prices and savings made from your
prebooked meals are valid at the time of booking.
5.10 Travel Insurance: Because travel involves many risks, and our liability to you is limited, we
recommend that you think carefully about purchasing a travel insurance to cover:
•changes in travel plans and travel cancellation
•delayed, damaged or lost Baggage and/or other personal possessions
Article 6
Check-in and Other Requirements of Carriage
6.1.1 Check-In, Deadlines and Conditions: Our check-in counters are open three (3) hours
before the scheduled flight departure time. The counters close sixty (60) minutes before the
scheduled flight departure time. Check-in deadlines may vary at different airports and for
particular flights. It is your responsibility to ensure that you comply with these deadlines,
particulars of which will be available at the time you make your booking. In any event, without
derogating from the generality of other provisions of these Terms & Conditions governing the
right of refusal of carriage, we reserve the right not to allow you to check in without any liability
to you and without having to refund to you any fare paid:
(a)if you attempt to check in inside sixty (60) minutes before your scheduled flight departure
time; (b)if you fail to have proper identification or fail to identify yourself to our staff;
(c)if you fail to have the proper documents, permits, visa, necessary for travel to a particular place
or country; (d)if you have not fully paid any fare or other fees or charges due to us;
(e)if you have been violent to our staff or caused disturbance at our counter or have abused our
staff whether physically or verbally; (f)if the Government or other authorities prohibits your
checking in or boarding the aircraft; (g)if in our judgment, you are not fit to travel due to
drunkenness or any obvious adverse medical condition; and/or (h)if in our judgment, you are
not medically fit to travel or your medical condition poses or could pose a danger or threat to
the health of other passengers.
6.1.2 Unavailability of Seat: There is a chance a seat will not be available for you on your flight
even if your reservation is confirmed. This is due to the common practice in the airline industry
of overbooking. If you are denied boarding on an overbooked scheduled international flight for
which you have both a valid and a confirmed reservation, and you have presented yourself at
check-in by the check-in deadline, we shall at our option either:
(a) carry you at the earliest opportunity on another of our scheduled services on which space is
available without additional charge and, where necessary, extend the validity of your booking; or
(b) should you choose to travel at another time, retain the value of your fare in a credit account
for your future travel provided that you must re-book within three (3) months therefrom.
Passengers involuntarily denied boarding may apply for compensation in accordance with any
Convention which may apply or if there is no applicable law, we will make alternative
arrangements.
6.1.3 Sole remedies: Except where applicable Conventions apply, the options outlined in Article
6.1.2 (a) to (b) are the sole and exclusive remedies available to you.
6.2 Boarding: You must be at the boarding gate at least ninety (90) minutes before the
scheduled flight departure time.
6.3 No-show: If you fail to check in on time or fail to board the aircraft by the time the aircraft
departs, the fare you paid will not be refunded to you for any reason whatsoever.
6.4 Compliance: You are solely responsible for complying with all laws, regulations, orders,
demands and requirements of countries flown from, into or over and with our Terms &
Conditions, notices and instructions given by us relating thereto. We shall not be liable in any
way whatsoever to you in connection with your obtaining necessary documents or complying
with such laws, regulations, orders, demands, notices, requirements or instructions, whether
given orally or in writing or otherwise, or for the consequences to you resulting from your failure
to obtain such documents or to comply with such laws, regulations, orders, demands, notices,
requirements or instructions
6.5 Travel Documents: You are responsible for obtaining and must possess and have available
for presentation as required by the relevant authorities all entry and exit, health and other
documents required by law, regulations, order, demands or requirements of the countries flown
from, into or over. We reserve the right to refuse carriage to any Passenger who has not
complied with, or whose documents do not appear to comply with, such applicable laws,
regulations, orders, demands or requirements.
6.6 Documents Advisory: All passengers travelling on international routes must possess valid
passports with at least six (6) months' validity and the applicable valid visas. Such passengers
shall also possess a return or an onward journey ticket.
6.7 Refusal of Entry: You agree to pay the applicable fare and/or penalties or fines whenever we,
on order of any Government or immigration authority, are required to return you to your point
of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or
destination. In such circumstances we will not refund the fare to you.
6.8 Passenger Responsible for Fines, Detention Costs, etc.: If we are required to pay or deposit
any fine or penalty or to incur any expenditure by reason of your failure to comply with laws,
regulations, orders, demands or other travel requirements of the countries flown from, into or
over or to produce the required documents, you shall on demand reimburse to us any amount
so paid or expenditure so incurred or to be paid. We may apply towards such payment or
expenditure the value of any carriage unused by you, or any funds due to you in our possession.
6.9 Security Inspections: You shall submit to any security or health checks by Government or
airport officials or by us.
6.10 Items Removed From Passengers By Airport Security Personnel : We will not be
responsible for, nor have any liability in respect of, items removed from you or your Baggage by
airport security personnel acting in accordance with international or government regulations,
whether or not any such items are subsequently retained or destroyed by such airport security
personnel, or are passed by such airport security personnel to us.
Article 7
Refusal and Limitation of Carriage
7.1 Right to refuse carriage: We may refuse carriage of you or your baggage for reasons of
safety or if, in the exercise of our reasonable discretion, we determine that:
(a)such action is necessary for reasons of safety or security; (b)such action is necessary in order
to comply with any applicable laws, regulations or orders of any state or country to be flown
from, into or over; (c)your conduct, status, age or mental or physical condition or the physical
condition of your baggage is such: (i) as to cause reasonable fear of harm, to other passengers
or to our crew; or (ii) that you may pose a hazard or risk to yourself, other persons or to property;
(d)you have committed misconduct on a previous flight and there is a reasonable likelihood
that such conduct may be repeated; (e)you have not observed, or are likely to fail to observe, our
instructions; (f)you have refused to submit to a security check;
g.the applicable fare or any charges or taxes payable have not been paid; (h)the payment of
your fare is fraudulent; (i)you do not have the proper documents for travel; (J)the booking of our
Seat has been done fraudulently or unlawfully or has been purchased from a person not
authorized by us; (k)the credit card by which you paid for the fare has been reported lost or
stolen; (l)the Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
m.the Itinerary has been altered by anyone other than us or our authorized agent, or has been
mutilated (in which case we reserve the right to retain such documentation); and/or
n.the person checking in or boarding cannot prove that he is the person named as the
passenger on the Itinerary (we reserve the right to retain such Itinerary in this circumstance).
7.2 Unaccompanied Child: Children below age 12 will not be accepted for carriage unless they
are accompanied by a person of at least 18 years of age.
7.3 Passengers with reduced mobility/medical condition: For safety reasons AirAsia X can carry
only a maximum of 8 passengers per flight who have reduced mobility* provided that
quadriplegic passengers are limited to not more than 4 per flight. Under certain circumstances
we may require the passenger to travel with a companion. Please refer to 7.3.1 (Travel with a
Companion).
* “reduced mobility” refers to paraplegic or quadriplegic passengers.
Passengers with illnesses or a medical condition are required to produce a medical certificate at
check in confirming that they are fit to fly. For the safety of other
passengers we
reserve the right to deny boarding passengers suffering from infectious, contagious or chronic
diseases. Passengers with specific requirements requiring special assistance and passengers
with illnesses are requested to contact our call centre at least 48 hours before the scheduled
flight departure date to make a prior arrangement with us for the type of special assistance
required. Failure to notify us will result in the service being unavailable upon your arrival at the
airport and you being refused carriage. For health and safety reasons passengers with specific
requirements must check-in at the airport.
7.3.1 Travel with a companion: We may require that you travel with a companion if:(a) it is essential for safety; or
(b) the passenger is unable to assist in his own evacuation from the aircraft; or
(c) the passenger is unable to understand safety instructions
7.3.2 Seating: We will make reasonable seating accommodations for person(s) with reduced
mobility or with specific requirements in accordance with applicable laws. We reserve the right
to re-assign seats at any time, including after boarding of the aircraft. This may be necessary for
operational, safety, government regulatory, and health or security reasons
7.4 Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of
their pregnancy at the point of booking of Seat and at the check-in counter. Our carriage of
pregnant passengers are subject to the following conditions:
(a)Pregnancy up to 27 weeks (inclusive): we will accept without a doctor's certificate subject to
the passenger signing a Limited Liability Statement. (b)Pregnancy between 28 weeks to 34
weeks (inclusive): passenger shall produce a doctor's certificate confirming the number of weeks
of pregnancy and that she is fit to travel which certificate shall have been issued not more than
seven (7) days before the scheduled flight departure date. The passenger will be required to sign
a Limited Liability Statement. (c)Pregnancy 35 weeks and above: we will refuse carriage
7.5 Infants less than 8 days-old: We reserve the right not to carry infants less than eight (8)
days-old. We may in our absolute discretion decide to carry such infants on our flights when
such carriage is expressly sanctioned in writing by a medical practitioner and when the parent
of the infant signs a Limited Liability Statement.
Article 8
Baggage
8.1 Items Unacceptable as Baggage or to be Carried Inside Baggage: We reserve the right to
refuse carriage of such baggage or such items found in baggage as follows:
(a)Items which are not properly packed in suitcases or other suitable containers in order to
ensure safe carriage with ordinary care and handling;
(b)Items which are likely to endanger the aircraft or persons or property on board the aircraft,
such as those specified in the Dangerous Goods Regulations of the International Civil Aviation
Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms &
Conditions and Conditions of Contract. (c)Items the carriage of which are prohibited by the
applicable laws, regulations or orders of any state or country to be flown from, to or over;
(d)Items which in our reasonable opinion are unsuitable for carriage by reason of their weight,
shape, size or character;(e)Fragile or perishable items; (f)Live or dead animals; (g)Human or
animal remains; (h)Fresh or frozen seafood or other meats provided that such items may be
carried on board as hand luggage only if we are satisfied that they have been properly packed.
Strictly only styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed
to be checked-in after inspection of contents by relevant authorities. Should passengers refuse
inspection, we have the right to reject admission of luggage; (i)Firearms and ammunition;
(j)Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter
refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids
(such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic
peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive
material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers),
magnetic substances, oxidizing materials (such as bleaches).
8.2 Valuable and Fragile Goods: Passengers are strongly advised not to check in such items as
baggage. If they are checked in as baggage, passengers agree they send for carriage of such
items at their own risk. Such items include money, jewellery, precious metals, silverware,
electronic devices, computers, cameras, video equipment, negotiable papers, securities or other
valuables, passports and other identification documents, title deeds, artifacts, manuscripts and
the like.
8.3 Right to Search: For reasons of safety and security, we may require you to undergo a search,
x-ray or other type of scan on yourself or your Baggage. We reserve the right to search your
Baggage in your absence if you are not available, for the purpose of determining whether you
are in possession of or whether your Baggage contains any unacceptable or prohibited items. If
you refuse to comply with such searches or scans we reserve the right to refuse carriage of you
and your Baggage without refund of fare to you and without any other liability to you. In the
event that a search or scan causes injury to you or damage to your Baggage, we shall not be
liable for such injury or damage unless the same is due to our fault or negligence.
8.4 Checked Baggage: Upon delivery to us of Baggage to be checked, we shall take custody
thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked
Baggage must have your name or other personal identification affixed securely to it. Checked
Baggage will be carried on the same aircraft as you unless we decide for safety, security or
operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a
subsequent flight we will deliver same to you within a reasonable time of arrival of that flight
unless applicable law requires you to be present for customs clearance.
8.5 Checked Baggage: A baggage fee is charged for the carriage of Checked
Baggage, which will be charged at a discounted rate if purchased at time of booking or up to 24
hours prior to the scheduled time of departure or at a full rate at the Airport Check-in counters.
A minimum of 15kg of Checked Baggage may be purchased at first instance and then in
increments of 5kg. Any passenger checking in baggage which exceeds 15kgs or the amount
purchased at time of booking will be charged on a per kg basis at the Airport Check-in counters.
Please refer to our fee schedule for details on all rates. The fee is non-refundable and
non-transferable.Baby buggies, manual wheelchairs, mobility devices and walking frames are
carried free of charge. There is no baggage allowance for infants, although a pram/buggy will be
carried free of charge.Passengers may not use the unused Checked Baggage of other
passengers unless travelling on the same Itinerary. Passenger booked in the same itinerary and
does not travel may not transfer their unused Checked Baggage weight to the other
passenger(s) in the same Itinerary. For health and safety reasons the Carrier will not accept any
individual item exceeding 32 kg and with combined dimensions of more than 81cm height,
119cm wide and 119cm depth. This weight limit does not apply to mobility equipment. Sporting
equipment may be carried in the hold of the aircraft upon payment of the fee set out in the fee
schedule and at your own risk. You are therefore, advised to purchase the necessary insurance
for such items. Musical instrument which exceed our cabin baggage dimensions provided it is
within 75kg may be carried in the cabin if a seat for it has been purchased and the appropriate
fare paid. There is no baggage allowance associated with the purchase of an extra seat
8.6 Unchecked Baggage: Passengers (except infants) are allowed the following baggage: Only
one (1) item of baggage is allowed to be carried on board provided that it does not exceed the
dimensions of 56cm X 36cm X 23cm and provided that it does not weigh more than 7kg. Such
baggage must fit under the seat in front of you or in an enclosed storage compartment in the
cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not
be permitted on board.
Subject to the prevalent applicable local laws and regulations passengers may take liquids on
board in their hand luggage provided they meet the following restrictions:
1.The liquid is in a container with a maximum volume of 100 ml
2.That all liquid containers meeting the maximum volume of 100ml each can be fitted
comfortably into a transparent, re-sealable 1 litre plastic bag.
The plastic bag should be presented separately at security. You may be required to dispose of
liquids which do not meet the above requirements.
8.7 Aircraft Weight Limitation: If the Carrier believes that the aircraft weight limitation would
otherwise be exceeded, the Carrier will decide in its discretion and subject to the provisions of
Article 8.4 of these Terms and Conditions and any applicable local laws, which articles shall be
carried.
8.8 Collection and Delivery of Baggage: You shall collect your Baggage as soon as it is available
for collection at places of destination. If you do not collect it within a reasonable time and the
baggage needs to be stored at our premises, we may charge a storage fee. If Checked Baggage
is not claimed within two (2) months of the time it was made available to you, we may dispose
of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to
the Passenger at the time the Baggage was checked, is entitled to delivery of Baggage. If a
passenger claiming the Baggage is unable to produce a Baggage Identification Tag for
identification of the Baggage, we will deliver the Baggage to such passenger only on condition
that he has established to our satisfaction his right thereto, and if required by us, such passenger
shall furnish adequate security to indemnify us for any loss, damage or expense which may be
incurred by us as a result of such delivery. Acceptance of Baggage by the bearer of the Baggage
Identification Tag without complaint at the time of delivery is prima facie evidence that the
Baggage has been delivered in good condition and in accordance with the contract of carriage
between us.
8.9 If You Collect the Wrong Bag: If you pick up the wrong bag or other baggage from the
baggage carousel, it is your responsibility immediately to return the bag or baggage at your
own cost to the baggage claims officer or airport manager at the airport where you collected it.
Article 9
Schedules, Cancellations
9.1 Schedules: We will use our best efforts to avoid delay in carrying you and your baggage. We
will endeavour to adhere to published schedules in effect on the date of travel. However, times
shown in timetables, schedules or elsewhere are subject to change at any time and we shall not
be liable in any way whatsoever for any loss incurred by passengers as a result of such change.
9.2 Cancellation, Changes of Schedules: At any time after a booking has been made we may
change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight
where we reasonably consider this to be justified by circumstances beyond our control or for
reasons of safety or commercial reasons. In the event of such flight cancellation, we shall either:
(a)carry you at the earliest opportunity on another of our scheduled services on which space is
available without additional charge and, where necessary, extend the validity of your booking; or
(b)should you choose to travel at another time, retain the value of your fare in a credit account
for your future travel provided that you must re-book within three (3) months therefrom. (c)offer
a refund if we are unable to carry you to/from your destination within 48 hours from the
scheduled time of departure .
9.3 Sole remedies: Sole remedies: Except where applicable Conventions apply, the options
outlined in Article 9.2. (a), (b) and (c) are the sole and exclusive remedies available to you.
Article 10
Conduct Aboard Aircraft
10.1 If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger
the aircraft or any passenger or property on board, or obstruct or hinder the crew in the
performance of their duties, or fail to comply with any instruction of the crew including but not
limited to those with respect to smoking, alcohol, use of cellular telephones, or use any
threatening, abusive or insulting words towards the crew or behave in a manner which causes
discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such
measures as we deem necessary to prevent continuation of such conduct including restraint.
You may be disembarked and refused onward carriage at any point and may be prosecuted for
offences committed on board the aircraft.
10.2 If as a result of your conduct we decide, in exercise of our reasonable discretion, to divert
the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur
of any nature whatsoever as a result of or arising out of that diversion.
10.3 For safety reasons, we may forbid or limit operation on board the aircraft of electronic
equipment, including but not limited to, cellular telephones, laptop computers, portable
recorders, portable radios, CD players, electronic games or transmitting devices, including
radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is
permitted.
10.4 Passengers are not allowed to consume their own food and beverage on board. No
smoking is permitted on any of our flights.
Article 11
Liability Limitations
11.1 Warsaw, Montreal Convention Notice: If the passenger's journey involves an ultimate
destination or stop in a country other than the country of departure, the Warsaw Convention,
the Montreal Convention 1999 and other applicable Conventions or relevant local laws may be
applicable and in most cases the Warsaw Convention, the Montreal Convention 1999 or
applicable Conventions may limit the liability of carriers for death or personal injury and in
respect of loss of or damage to baggage.
11.2 Notice of Baggage Liability Limitations: Liability for loss, delay or damage to baggage is
limited unless a higher value is declared in advance and additional charges are paid. Liability for
domestic travel and liability for international travel vary according to the respective law.
11.3 Where Warsaw Convention is not applicable: Where your carriage is not subject to the
liability rules of the Warsaw Convention, the following rules shall apply:
(a)Any liability we have for Damage will be reduced by any negligence on your part which
causes or contributes to the Damage in accordance with applicable law. (b)We will not be liable
for Damage to Checked or Unchecked Baggage unless such Damage is caused by our
negligence and such Baggage was within our control or custody. (c)Except in the case of an act
or omission done with intent to cause Damage or recklessly and with knowledge that Damage
would probably result, our liability in the case of Damage to Checked Baggage and Unchecked
Baggage shall be limited to amount as provided for in the fee schedule. If the weight of the
Baggage is not recorded on the Baggage Identification Tag, it is presumed that the total weight
of the Checked Baggage does not exceed the applicable baggage allowance for the class of
carriage concerned. If in the case of Checked Baggage, a higher value is declared in writing
pursuant to an excess valuation facility, our liability shall be limited to such higher declared
value. (d)We will not be liable for any Damage arising from our compliance with applicable laws
or Government rules and regulations or from your failure to comply with the same. (e)Except
where other specific provision is made in these Terms & Conditions, we shall be liable to you
only for recoverable compensatory damages for proven losses and costs in accordance with
applicable law. (f)We are not liable for any Damage caused by your Baggage. You shall be
responsible for any Damage caused by your Baggage to other passengers or property, include
our property. (g)We shall have no liability whatsoever for Damage to articles or items not
permitted to be contained in Checked and Unchecked Baggage including but not limited to
fragile or perishable items, items having a special value, such as money, jewellery, precious
metals, computers, personal electronic devices, negotiable papers, securities, or other valuables,
business documents, passports and other identification documents, title deeds or samples.
(h)We are not responsible for any illness, or disability, including death, attributable to your
physical condition or for the aggravation of such condition. (i)The contract of carriage including
these Terms & Conditions and exclusions or limits of liability, applies to our authorized agents,
servants, employees and representatives to the same extent as they apply to us. The total
amount recoverable from us and from such authorized agents, servants, employees and
representatives shall not exceed the amount of our own liability if any. (j)Nothing in these Terms
& Conditions of the Conditions of Contract shall waive any exclusion or limitation of our liability
under the Warsaw Convention or any other applicable Convention or applicable laws unless
otherwise expressly stated by us.
Article 12
Time Limitation on Claims and Actions
12.1 Notice of Claims: Acceptance of Baggage by the bearer of the Baggage Identification Tag
without complaint at the time of delivery is sufficient evidence that the Baggage has been
delivered in good condition and in accordance with the contract of carriage, unless you prove
otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you
must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of
receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked
Baggage, you must notify us within twenty-one (21) days from the date the Baggage has been
placed at your disposal. Every such notification must be in writing and posted or delivered to us
within the above periods.
12.2 Limitation of actions: Any right to damages shall be extinguished if an action is not
brought against us within two (2) years of the date of arrival at the destination, or the date on
which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The
method of calculating the period of limitation shall be determined by law of the court where
the case is heard.
Article 13
Modification and Waiver
13.1 None of our agents, employees nor representatives has authority to alter, modify or waive
any provisions of these Terms & Conditions.
Last updated: 12 November 2009
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