Mar 2015

( For internal circulation only )
Issue No. 20: 31 March 2015
Jots From
The Management
Warm greetings to our Readers !!
Time flies and 1st quarter of the year has
passed. We are pleased to announce that CompuMed has progressed and moved so much in
1st quarter to be in line with our goals and objectives set for year 2015. We will continue with
the same enthusiasm for the coming quarter to
ensure that we meet our ultimate goal for the
During this time, we may get ourselves
busy and occupied with work commitments,
projects and other things to be accomplished.
Therefore, it is important for us to put extra
efforts to ensure we are on the right track to
achieve our goals for this year and to stay
Finally, to dear readers, happy reading and
hopefully through your reading of this newsletter it will bring benefits to you as much possible.
Job Satisfaction without Raise
Employee Retention Strategy
The Importance of Healthy Lifestyle
About ISO
Facts and Fun Zone
Fiona R. Limus
Managing Director
Page 1
Compiled by : Dr. Kamalesh Prabakaran & Wong Leh Ha
Rheumatic fever is an inflammatory disease that may develop after an infection
with group A Streptococcus bacteria (such as strep throat or scarlet fever). The
disease can affect the heart, joints, skin, and brain.
Causes of Rheumatic Fever
Rheumatic fever is common worldwide and is responsible for many cases of damaged heart valves. It is not common in the United States, and usually occurs in isolated
outbreaks. The latest outbreak was in the 1980s.
Rheumatic fever mainly affects children ages 5 -15, and occurs approximately 14-28 days
after strep throat or scarlet fever.
9 Symptoms of Rheumatic Fever
Abdominal pain
Heart (cardiac) problems, which may not have symptoms, or may result in shortness of breath and
chest pain.
Joint pain, arthritis (mainly in the knees, elbows, ankles, and wrists)
Joint swelling; redness or warmth
Nosebleeds (epistaxis)
Skin nodules
Skin rash (erythema marginatum)
Sydenham chorea (emotional instability, muscle weakness and quick, uncoordinated jerky movements
that mainly affect the face, feet, and hands)
If you are diagnosed with acute rheumatic fever you will be treated with antibiotics.
Anti-inflammatory medications such as aspirin or corticosteroids reduce inflammation to help manage acute
rheumatic fever.
You may have to take low doses of antibiotics (such as penicillin, sulfadiazine, or erythromycin) over the long
term to prevent strep throat from returning.
Possible Complications
Damage to heart valves (in particular, mitral stenosis and aortic stenosis)
Heart failure
Sydenham chorea
(Source :
Page 2
Compiled by : Dr. Kamalesh Prabakaran & Wong Leh Ha
What is Dengue Fever?
Dengue fever is an infectious tropical disease caused by the dengue virus and
transmitted by Aedes mosquitos. Contrary to common misconception, dengue fever
is an urban disease – people living in urban and suburban areas are at greatest risk
for infection.
In some, dengue fever can progress to more deadly forms of the disease
known as Dengue Hemorrhagic Fever and Dengue Shock Syndrome. The World
Health Organization (WHO) estimates that anywhere from 50-100 million people are
infected every year. Approximately three out of every 100 dengue infections are
What Are The Symptoms?
Symptoms can range from mild to life threatening. Headaches, fever, pain behind the eyes, skin rashes,
nausea, vomiting, joint and muscle pain are most common, but in some patients, the virus interferes with
blood to clotting causing internal bleeding that can be seen under the skin and from the nose and
gums. According to the WHO, if fever plus any other two of the above occur, seek medical attention immediately.
How Many Cases
in Malaysia this Year?
From January to 4 December 2014, there have been 98,128 cases compared with 37,698 cases in 2013.
From January to 13 September 2014, there were 136 deaths – more than triple the same period last year.
Why is the Rate so High in Selangor?
Apparently, dengue cases in Selangor have doubled this year with 48,691 cases in 2014 compared to
over 20,209 last year. This accounts for nearly half of all cases nationwide. This is likely to be because the
mosquitoes have adapted to the conditions of dense urban areas.
Why is the Rate Increasing So Fast?
The current theory among dengue researchers is that a human population is more vulnerable to attack
when immunity to the virus falls below a certain threshold. We are less vulnerable just after a large epidemic.
This rise and fall in the number of dengue cases produces a seasonal cycle that peaks every four to five
years. Unfortunately, 2014 appears to be following that seasonal trend as a peak year – the last peak occurred in 2010 when there were 134 deaths in Malaysia.
(Source :
Page 3
Compiled by : Dr. Kamalesh Prabakaran
What is Hand Foot Mouth Disease?
Hand, foot and mouth disease (HFMD) is a mild illness caused by one of a group of
coxsackie viruses. HFMD gets its name from the little sores that develop on the hands
and feet, and in the mouth. It’s common in children under 10, although adults can get a
milder form of the virus.
Lifestyle & Home Remedies
There's no specific treatment for handfoot-and-mouth disease. Signs and symptoms
of hand-foot-and-mouth disease usually clear
up in seven to 10 days.
A topical oral anesthetic may help relieve
the pain of mouth sores. Over-the-counter pain
medications other than aspirin, such as acetaminophen (Tylenol, others) or ibuprofen (Advil,
Motrin IB, others) may help relieve general discomfort.
Wash Hands Carefully
Disinfect Common Areas
Teach Good Hygiene
Isolate Contagious People
Certain foods and beverages may irritate
blisters on the tongue or in the mouth or
throat. Try these tips to help make blister soreness less bothersome and eating and drinking
more tolerable:
 Suck on ice pops or ice chips.
 Eat ice cream or sherbet.
 Drink cold beverages, such as milk or ice
 Avoid acidic foods and beverages, such as
citrus fruits, fruit drinks and soda.
 Avoid salty or spicy foods.
 Eat soft foods that don't require much
 Rinse your mouth with warm water after
(Source : )
Page 4
Compiled by : W. Asma Awatif Bt. W. Daud
usiness Resumption and contingency planning is the process of identifying critical information systems and busi-
ness functions and developing plans to enable those systems and functions to be resumed in the event of a disruption. The
process includes testing the recovery plans to ensure they are effective. During the testing process management should also
verify that business unit plans complement the information system plans.
This also includes contemporary financial delivery systems and services such as PC-banking, corporate cash management, and Internet promotion. These services represent key transactional, strategic, and reputational issues for the financial institutions. Often these services depend on a combination of internal and external information processing services.
Outsourcing arrangements and other technology alliances involve unique considerations which also expand the boundaries
of contingency planning.
Importance of BRCP
Goals of BRCP
Many financial institutions and servicer bureaus have not sufficiently addressed the risks associated with the loss or extended
disruption of business operations. More specifically:
 Many contingency plans do not address all of the critical functions throughout the institution.
 Many serviced institutions have not established or coordinated
contingency planning efforts with their service bureaus.
 Many service bureaus have not established contingency plans.
 Many contingency plans have not been adequately tested.
The goal of an effective contingency plan
and recovery process is to facilitate and expedite the resumption of business after a disruption of vital information systems and operations. The principle objectives are to:
Minimize disruptions of service to the
institution and its customers
Ensure timely resumption of operations
Limit losses to earnings and capital.
Contingency Planning Process
(Source :
Page 5
Compiled by : W. Asma Awatif Bt. W. Daud
For the past few years, when employees became dissatisfied with their organization they
would quit and get another job. But today, with placement opportunities very low and unemployment extremely high, very few people opt to quit and leave. As a result something much worse is
happening within organizations. Employees “quit,” but they stay. In other words, the efficiency
and productivity level by employees reduce.
6 Ways to Increase Job Satisfaction Without Raise
1: Consistent Values
In some organizations, employees observe that core values appear to be abandoned when the
economy is poor. Leadership values seemed to apply in good times, but to dwindle or even disappear during stress. This organization, however, held tightly to its core values as the economy
turned. Employees began to more fully appreciate those values as well when they saw what was
happening in other companies during difficult times.
2: Long Term Focus
This company clearly saw the recession as a temporary problem, and maintained its focus on the
long-term objectives. The recession had a significant impact on the long-term objectives, but it created new opportunities as well. Employees don’t mind going through difficult times when they believe there is a brighter future ahead.
3: Local Leadership
Company recognized that the major source of satisfaction or dissatisfaction came from what
happen in each work group. Every manager and supervisor received a clear assessment of the satisfaction of their employees and was challenged to find opportunities to improve.
4: Continuous Communications
People tend to communicate less during bad times, when in actuality, they need to communicate
even more. This company increased its efforts to communicate and share important information. If
there was no good news to share, they would share the reality of their current situation.
5: Collaboration
Groups made significant improvements in their ability to share resources and work together. This
reduced costs and increased efficiency.
6: Opportunities for Development
Because the pace of work was slower, people had the opportunity to learn new skills and develop
new capabilities. This organization took advantage of the slower time by challenging employees with
“stretch” job assignments. They also increased formal training.
(Source :
Page 6
Compiled by : W. Asma Awatif Bt. W. Daud
The problem with most employee retention plans is they focus too much on compensation rates, benefits, and short-term perks. It’s not that these factors are unimportant; they're very important. In fact, most
top choice employers typically offer better pay and benefits than their competitors. However, it is often discovered in exit-interview results, that the majority of employees voluntarily leave their jobs for other reasons. Misalignment of mutual expectations, person-job mismatch, insufficient coaching and feedback, perception of poor career-advancement prospects, work-life imbalance, and both distrust toward and low confidence in senior leadership are more deeply rooted issues that can lead to consistent turnover.
Tips for Retaining Great Employees
 Communicate goals, roles and responsibilities so people know what is expected and feel like
part of the “in-crowd.” A satisfied employee knows clearly what is expected from them every
day at work.
 Provide opportunities for people to share their knowledge via training sessions, presentations,
mentoring others, and team assignments.
 People want to enjoy their work. Make coming to work fun and nurturing.
 Simply recognize hard work and celebrate the success. It can be as simple as a handwritten
thank you note or a small token of appreciation.
 Demand your employees be the very best they can be at work and at home. Support healthy eating and exercise
programs. Help your employees accomplish one of their dreams or goals.
 Engage and employ the special talents of each individual.
 Involve employees in decisions that affect their jobs and the overall direction of the company whenever possible.
 Provide opportunities within the company for cross-training and career progression. People like to know that they
have room for career movement. It may not be a vertical move. Let employees explore other options to keep their
 Create a strong foundation of leadership development and supervisory skill. The immediate supervisor has a critical role to play in retention. People leave managers and supervisors more often than they leave companies or
jobs. It is not enough that the supervisor is well-liked or a nice person, anything the supervisor does to make an
employee feel unvalued will contribute to turnover.
 Establish a culture that encourages employees to speak freely in a respectful and constructive manner.
Why Are Employee Retention Strategies Important
 Manage Employee Turnover
 Maintain Performance And Productivity
 Cost Effective
 Enhances Recruitment
 Maintain Performance And Productivity
 Increases Morale
(Source :
Page 7
Compiled by : W. Asma Awatif Bt. W. Daud
Why is a healthy lifestyle important? A healthy lifestyle is important for many reasons. The first reason a healthy lifestyle is important is to remain as free of disease and illness
as possible and to have as long a life expectancy as you possibly can. The second reason is that it
makes life more enjoyable. When you are fit and healthy you have much more energy and a
much better outlook on life without having to worry about health problems.
 Look Before You Eat - Your health depends a lot on the food you eat. So go for healthy eating. A healthy lifestyle
means plenty of vegetables, fruits, legumes, whole wheat products, milk..
 Let Go of Unhealthy Habits - A few puffs of cigarette or regular visits to the local pub seem to be ideal ways of
beating the heat of busy and stressful lifestyle. But these habits do more harm than good. If you want a healthy lifestyle then free yourself of these habits.
 Keep your Cool - Anger and irritability are the common side-effects of a leading an unhealthy lifestyle. Try out yoga
and meditation to keep a cool mind. Do not stress yourself with too much worry.
 Early to Bed & Early to Rise - Regular late hours can do you much harm. Maintain a healthy sleeping routine.
Your body and mind need rest to work efficiently. So hit the bed early and wake up bright in the morning.
(Source : )
Control of Nonconforming Product
...Series 20
Nonconforming product is defined as product that does not conform to customer requirements; applicable regulatory
requirements or your own organization requirements. The definition may also apply to nonconforming processes and services.
Nonconformities may relate to suppliers and outsourced work; your own organizational activities or product shipped to customers.
The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product.
Where applicable, the organization shall deal with nonconforming product by one or more of the following ways:
by taking action to eliminate the detected nonconformity;
by authorizing its use, release or acceptance under concession by a relevant authority and, where applicable, by the
by taking action to preclude its original intended use or application;
by taking action appropriate to the effects, or potential effects, of the nonconformity when nonconforming product is
detected after delivery or use has started.
When nonconforming product is corrected it shall be subject to re-verification to demonstrate conformity to the requirements. Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained,
shall be maintained.
(Source: Page 8
By : W. Asma Awatif bt W. Daud
Each block is divided into its own matrix of nine cells.
The rules for solving Sudoku puzzles are very simple: each
row, column and block must contain one of the numbers from
"1" to "9". No number may appear more than once in any
row, column, or block. When you've filled the entire grid, the
puzzle is solved.
Answer :
Tips of Diet
Tip No. 1: Drink plenty of water or other calorie-free beverages.
Tip No. 2: Be choosy about nighttime snacks
Tip No. 3: Enjoy your favorite foods
Tip No. 4: Eat several mini-meals during the day
Tip No. 5: Eat protein at every meal
Tip No. 6: Stock your kitchen with healthy, convenient foods
Tip No. 7: Order children's portions at restaurants
“ Early to bed and early to rise
makes a man healthy, wealthy and
“Health is not valued till sickness comes”
“Healing is a matter of time but
it is also a matter of opportunity”
-Albert Einstein-Benjamin Franklin-
Page 9
CompuMed was established in 1998 to provide business process outsourcing in healthcare administration and management to individuals and corporate organizations, and third party administration services to insurance companies.
At CompuMed, we provide a “one-stop integrated services center” to cater for our customers needs to acquire (or
access) to health care attention and services which include primary, secondary and tertiary care. We provide inpatient
services (admission & discharge), outpatient services (at GP and specialists centres), other allied services (dental, optical, maternity), claims administration, medical investigations and data management through our 24 hours call centre
and homegrown proprietary information system.
In tandem with the rapid expansion of health industry and increasing demand of health management services nationwide, CompuMed has stationed its branch offices in Penang and Sabah to satisfy and meet the current needs and requirements of corporate clients and panel hospitals alike.
We pride ourselves with services rendered and in our endeavor to maintain delivery of standards by attaining the MSC
Status Company in 2006 and the UKAS/DMS ISO 9001:2008 Certified Managed Care Organization in Health Scheme
Benefits Manager and Third Party Administrator in 2005. CompuMed is also registered with both the Ministry of
Health and Ministry of Finance of Malaysia.
Our Solutions
Editorial board
Ms. Fiona R. Limus
- Managing Director Mr. Zolkefli bin Muhamad
- Executive Director Committee Members
CompuMed Network
Head Office :
Unit No. 50-03-13A, Level 3, Wisma UOA Damansara, No. 50, Jalan
Damansara Heights, 50490 Kuala Lumpur, Malaysia.
Tel: 603-2089 3888 Fax: 603-20931177
Branch Office :
89, 2nd Floor, Persiaran Bayan Indah, Bayan Bay, Sungai Nibong,
11900 Penang, Malaysia.
Chong Hui Ling
Dr. Kamalesh a/p Prabakaran
Wan Asma Awatif Bt. Wan Daud
Tel: 604-616 6688 Fax: 604-644 1122 / 645 2999
Lot 5, 1st Floor, Block A, Hong Tong Centre, Jalan Penampang, 88500
Kota Kinabalu, Sabah, Malaysia.
Tel: 6088-723 833 Fax: 6088-717 388
Page 10